Excellent customer service. Easy return process! My go to shoe store! Thank you for making my shopping experience personal! I'll be back! read more

Super fast exchange by mail!! I ordered Crocs and they sent a pair with each shoe a different size. Now I give them 5 stars because I dropped them off to FedEx on a Tuesday for an exchange for the correct size and my exchange was delivered 3 days later on Friday. I felt that although it was a bummer that the order wasn't processed correctly initially, I appreciate their speedy response to correct the problem. Let's spread the good news just as fast. read more

My daughter and I stopped by the DSW Quail Springs store on Tuesday evening. I pay attention to customer service wherever I go because unfortunately I have had bad customer service experiences because of race. When we came in we were not greeted, but the two Caucasian women that came in after us were greeted. As we were walking around the store no one asked if we needed help. Then I heard someone leave and they were told "goodbye, have a great day". As my daughter and I walked out the employee did not say anything. This is the 3rd time this has happened. I have a choice in where I spend money for myself and my family. I will never go back to this store again to spend money and I am a rewards member. I will teach my daughter that she deserves respect wherever she goes and should not spend her money where she is not appreciated. Do better DSW! read more

This is a shoe store. It does the general show store thing of having rows of shoes and then a few endcaps with shoe related accessories. We didn't get any service from the sales folk, but didn't really need it. Pricing on the shoes was comprable to other shoe stores. read more

If you or anyone in your family is in the need for shoes this is your place. The store is organized by gender and shoe style which makes it very easy to navigate. I'm hardly ever greeted when i walk in and never seen an employee walking around the sales floor checking to see if any employees need help. Although there isn't much for them to help you with because all of the shoes are already out with boxes that lists the size. They have everything from women's dress shoes to athletic shoes or even toddler or men's. One thing that i really like that this company does is a great loyalty program. If you were on their email system you will get coupons emailed to you and in the actual mail that are really great and save you lots of money! Never buy a pair of shoes here without some sort of coupon. They also except your used shoes and send them to a proper donation places and the same time they give you extra loyalty points for donating which is even nicer. I love the shoe selection and brands offered here. One nice tip is that if you find a pair of shoes that you love and they are out of your size, go up to the registers and they will ship them to your home for free. Prices here are way better than metro shoe warehouse and the mall especially with coupons. read more

Neat, organized & plenty of parking. Variety of shoes. Nice staff. Staff doesnt bug customers.

OMG SHOES! Let me start off by saying that I am a different kind of shopper. I know what I want, I research before hand, and I don't like sales associates taking me from my mission. And I always have a mission. This time it was running shoes. Last time it was light brown flats. Before it's been floral print 2 in heels. I'm always very specific. I prefer coming to DSW so that I can be in and out very quickly. I nearly always find what I'm looking for at DSW. Shopping hasn't ever been much of a social event for me. I enjoy that DSW doesn't have salespeople following you around like hungry pigeons in the park. I'm a member of their points program, and get $10 off coupons pretty frequently since I replace my standard shoes here consistently. I would agree that they were a bit short handed, even by my standards. I had to wait a minute or so until a rep came over to the cashier. A minor detour once I already had my black running shoes in hand. read more

The positives are that they have a large selection and there are not associates that are always hounding you. The negatives are that the customer service is so so. They do have a lot of deals and rewards program, that comes in handy if you have a family with growing children. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Oklahoma City, Oklahoma

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Come here for the selection, stay for the... um, the... hey, um, can anybody help me? I guess that's how they are able to offer shoes at 20-40% below the same prices at the mall, but it does always surprise how few people can staff such a large store. This has to be one of the lowest staff member to square foot ratios in the whole of retail. That said, there's not a lot you need help with. If they have your size, it will be there, before your eyes. In some ways, if you're very indecisive (like me), it is kind of nice, because you don't have to feel bad asking the salesperson to go back to the storeroom for the fifty second time. It does get old having to put them all back, just so, with their little inserts perfectly placed inside the arches. Who are we kidding, of course I don't do that. I know you're supposed to, but does anyone, really? Or am I the big jerk of the DSW? I really do find good deals on shoes here, and they really do have almost everything a lady could need when it comes to shoes. It's no Metro Shoe Warehouse, but sometimes, for some brands, you do just need a DSW. read more

Perfect store to browse with no sales people pressuring you. Great selection of men's and women's shoes. Really impressed with all the styles and name brands. Store rewards are worth the 2 minutes it takes to sign up. Prices are comparable to online stores with the benefit of getting to try the shoes on. Definitely the place to shop for all the family shoe needs. read more

First, let me say that I love the DSW stores on a whole... but for this particular location... From a man's point of view, this place kind if sucks now compared to what it used to be. They used to have a great men's selection... Not so much anymore. Now the men are shoved back in the corner with very little to choose from. I would say that the men's selection is almost half of what it used to be. NOT a happy customer.... read more

Love this place! I am always shopping here, online or in-store. Staff here are helpful at the counter but not so much on the floor (you should work on that DSW). I went through maybe 20 pairs of shoes once and not one time did someone ask me if I needed help. Just some random guy who worked there walking about with a stale look on his face. The ladies at the counter however are always super nice and helpful in making returns from online-to-store and exchanges. read more

I love coming here for my shoes! There are always shoes in the clearance rack that are already marked down and promotions that let you take an extra 20-70% off. You can make on a budget look a little more expensive. They have a huge selection of shoes that I would actually want to wear. I love that they have it organized according to the style and it makes it that much easier when trying to find the perfect shoe. Their app is really great and they have a really great rewards program. I get emails all the time that let me take $5 or $10 off my next purchase. They make it so easy to shop online and get it exchanged or returned in store if it doesn't work out. read more

I absolutely love the selection & sales. However, if you dare to go to the back where clearance is they will tail & eyeball you the entire time. They pretend like they are filling online orders, but they aren't. They could at least ask if you need help rather than treating you like a criminal. The last time i was there i even told them i was there to pick up an online order but wanted to shop clearance first. They still hung out next to me the entire time i was there. Their behavior deters me from wanting to go in anymore. read more

Five years ago, I bought some great riding boots online. I was thoroughly bummed when my animals destroyed my boots. I checked out dsw online and was thrilled to see a wide array of boots that I thought were just gorgeous. I went to the local dsw yesterday to see what their selection was. I walked in and the store was full of about six customers total. Four or five employees were wandering around and chatting with each other, and I noticed approximately one working the cash register. I must have made the rounds of the boot aisles 7 or 8 times. I was never acknowledged by an employee once. A few made eye contact with me, and did not smile, say hello, or anything. In fact, they looked annoyed that I was walking near them to get to the boots that I was checking out. I think I was interrupting a very intense conversation about how much makeup to wear to work versus how much to wear when going out at night. Mind you, I do not like to be stalked when I am shopping. However, when I occupy space at a store for the better part of an hour, I do appreciate at least a courtesy "can I help you". I would have understood it if the store was packed, but it was clearly down time. The fact was, I actually needed help. I need a wide calf boot, and the boots I was trying on labeled wide calf still did not fit me. I was trying to avoid the hassle of online shopping for something as specific as boots, given that I will likely have to return some before I find the right ones. I'm totally bummed given that I have actually been a pretty loyal dsw shopper across several states and over several years. read more

I used to really enjoy this place, they had a great selection of men's shoes, but the last time I went I noticed that half of the men's section had been replaced by more women's shoes. Now the men's section is incredibly tiny and lacks variety. The women's section, however, is basically the entire store with a vast selection. read more

LOVE, LOVE, LOVE DSW!!! You can't beat it for selection and price! It is my favorite shoe store for shopping!

I like the selection of women's shoes in this store, however I bought a pair of Chuck Taylors from this location and they didn't last long... I will be returning to the store but I will definitely be checking for quality.. read more