The selection was great but the vibe was off. The associates were not overly friendly and I felt…read morelike I was bothering them by asking of they had a shoe in my size. I did buy a cute pair of tory burch sandals but ended up taking them back since they didn't match my dress. When I took them back, I'm not sure the associate even spoke. I'm a firm believer in shopping local and small businesses; however, I will buy online due to the way I felt after leaving.

My husband bought me a Longchamp bag and had it monogrammed for Christmas. After only a few weeks,…read moreI noticed that the bag had discolored areas on it. Annie who works at Yarids was extremely nice and made attempts to contact Longchamp but at the end of the day, Longchamp would not replace the bag and all of the other bags at Yarids had discolored areas on them as well! I walked away with a discolored bag and no type of compensation. Needless to say I had to drive my bag all the way from Botetourt to Yarids and it be shipped off for several weeks and drive there once again to pick it up only to leave with no type of positive outcome! I had to chalk it up as a loss. I would be a little less upset if this was not an expensive bag. I would stay away from Longchamp bags if you don't want to be disappointed!

I visited the Christiansburg, VA Old Navy store on November 22, 2022. I had a few online items…read morethat I needed to return. I came in around 10:00 am. The store was not busy as it was a Tuesday and the store had just opened for the day. Honestly, I chatted online with Old Navy customer service about their return policy. The rep I chatted with was not helpful and that is why I decided to try and get further help from someone in person. A few of my items were several months past the return date. Some of the items were a few weeks old. A few I had just received a few days prior. So I needed to see if I could get any money back, a store credit, or do I need to try and sell the goods to consignment. When I walked in there was a young lady (in a pink sweatshirt and black leggings with shoulder length hair) that was restocking the goodies around the registers. (I'm truly sorry I did not catch her name because she was very nice.) She was able to complete the returns for a couple of my purchases back to my original payment method. For the older things I needed to return, she said something along the lines of, 'Sorry I am unable to return these.' I asked, 'would I be able to get a store credit on any of them?' And with lightning speed she said, "I'll have to get a manager to do that." She then calls for the manager, Amanda. Amanda was super charismatic! I explained that I discussed all my returns with Customer Service and they were not helpful. Amanda empathized with my situation stating that she also has gotten stuck with items she was unable to return because the return window had already expired. She then went the extra mile and returned most of my remaining items back to the original payment. Considering this was just a few days before the holiday season would be in full swing, I needed every penny they were able to return. The kindness and wonderful customer service that these ladies showed me that day deserves a stellar review. After my chat with customer service I was about to give up on ever buying ANYTHING from Old Navy or their affiliates ever again. Now, I am so happy I decided to go into the store because I will gladly shop there again and recommend this store to friends and family. Thank you.

The sales rep was extremely rude to me when I got confused because they had a very misleading sign…read morehanging. I will not return to a store with rude employees. I know what it is like to work retail. I myself work it and I'm not rude to my customers. Fix the attitudes of the employees or loose a ton of business. Also fix your signs.

Orvis is an American, family-owned retail and mail-order business, founded in 1856 in Manchester,…read moreVermont, by Charles F. Orvis. It is the oldest mail-order retailer in the United States and a leader in fly fishing, hunting, and sporting goods. In the beginning Charles Orvis opened his shop to cater to wealthy tourists, quickly establishing a reputation for quality fly-fishing tackle, pioneering mail-order catalog sales. The company struggled and financially collapsed during the Great Depression. In 1939 businessman Dudley "Duckie" Corkran purchased the failing company for $4,500 and revitalized it. Under Corkran, Orvis expanded its product line to include clothing and opened its first retail store in 1941. In 1965, Leigh Perkins purchased Orvis and transformed it into a lifestyle brand. He diversified the product range to include hunting gear, apparel, and dog accessories, and pioneered customer acquisition techniques by exchanging mailing lists with other retailers. He also established the first U.S. fly-fishing school in 1966 and introduced sporting clays to America. Leigh Perkins passed leadership to his sons, Perk and Dave Perkins, and later to his grandson, Simon Perkins, in 2020, ensuring the company remained family-owned. The company has expanded into e-commerce and has launched innovative Rodeo technologies like the Helios, and continues its commitment to environmental stewardship through the Orvis-Endorsed programs and conservation initiatives. Today, Orvis is an international, multi-channel retailer with its corporate headquarters in Manchester, Vermont, and major operations in Roanoke, Virginia, and the United Kingdom. When I moved to Roanoke, the first gift that I received from a friend was an Orvis Weather Breaker Jacket. And though I still have it today, it is worn down and I thought it was about time I got a new one, because its one of my favorites and practical things to wear. So I headed to the Orvis store located in the heart of Downtown Roanoke, on Campbell Ave. Once there, a young gentleman greeted me and listened to what I was looking for. Then he showed me around and pointed out the jacket I was looking for, as well as several new items that would serve my need as well. He did a great job in following one of the company's core values that states: "Surprise & Delight Your Customer." He listened and built a relationship by being curious, personal, friendly & fun. He also earned credibility and trust by being open, honest & down to earth. And you could tell, he took pride in their products. When I asked him if they were having any Black Friday Sales this year, he told me he didn't know yet but that I could find some sales going on now in the company's website. When I asked him about a Bison Wallet they used to have, he showed what they had and was surprised they didn't have it on display but thought it might be coming in shortly and also suggested I look for it on their website. As we walked around the store, I was very impressed by its cleanliness, interior design, product display, and nice lighting treatment. All items were display to show their best. I also enjoyed viewing their fly-fishing equipment. After all, I have enjoyed fishing all my life and Saltwater Sport Fishing was my one of my favorite hobbies as I was growing up and being the youngest person to win the prestigious Yearly Cangrejos Yacht Club Fishing Tournament in Isla Verde, Puerto Rico by catching and landing a 403 lb Blue Martin after three and a half hours of struggling with him. In another occasion I also caught a 97 lb Bull Dolphin or Mahi-Mahi, also called Dorado, when I was even younger. I thanked the Orvis associate for his assistance and help, and promised to return on Black Friday to see what's going on there. I remember one year they had a roulette or something similar that gave you a discount of different amounts, depending what you picked. One at home I went to their website, found the sale the sales-associate was referring to and purchased the jacket I wanted to replace my worn down one. I highly recommend you visit this store if you're a local or a tourist. In it you will find nice, quality merchandise, and exceptional customer service, creating moments that exceed our expectations.

I was walking around downtown with my wife, dad, and son while we waited for it to be time to head…read moreout to the airport. Since it was Memorial Day most stores were closed. Not Orvis. My dad went in to look at some shirts. I had no intention of flouting anything but when I saw the style, which is similar to Colombia and other outdoors brands, I decided to try a few shirts on. I ended up buying two and my dad bought two as well. The employees at the store were very friendly and eager to help. As we left I noticed a sign outside where they offer free fly fishing 101 classes.

Tomas went above and beyond to help me pick out the right sizes, color pallets, and fit according…read moreto my needs. Not only a superb salesman, but an encouraging, warm presence! Big shoutout to him for all his help, and I will certainly be returning to this location!

Noah helped me yesterday. I needed 2 dress shirts. He also helped me find some slacks and was…read morewilling to look through the rack for my size.

Great selection of shoes for men and woman. When you are in a pinch, take a trip there. It is nice…read moreto be able to try them on without hassles.

I'm giving this place four stars because I was in dire need of snow boots and I was able to snag…read morenormally $130 boots for $30 here. The store is pretty well organized and even though I had doubts, I'm glad I stopped in here. The cashier seemed confused when I tried to use the $5 foursquare coupon and I felt bad for holding up the line. I guess my only criticism would be to train the workers better. I would go back because you never know what kind of deals you can get here.

I dropped in to look for a few summer tops for my new job. The sales clerks were unbelievably nice…read more I found a super cute sweater in just the right size and color for my daughter. I told them it was for my daughter and I was going to mail it to her as a treat. They boxed the sweater up so nice. I appreciated how nice they were to me even though I was shopping the clearance racks. Thanks ladies.

Although The store was absolutely done well, and all the clothing was very cute and was displayed…read morenicely it, the staff ignored me. I entered the store and no one even bothered to give me a second glance. I then walked around the store many times and again no one bothered to ask if I need the anything, tell me about the sales tell me about the clothing or even say hello! I think I was judged upon my which at the time I was meeting with a contractor so I just had jeans on and a Tshirt shirt, however in customer service you should treat everyone well. It was almost like I was in the movie pretty woman with plenty of money to spend but everybody treating me terribly. They need to get those associates a major customer service training because they don't know what customer service is!!! I wouldn't have given them 2 stars, but they did have nice clothing.

Came here to get pink hair dye after several failed attempts, and the staff was extremely friendly…read moreand knowledgeable and told us some extremely valuable advice. Will come back here for sure - between the service and large, diverse inventory, they beat Ulta for sure.

I don't like being followed around a store when I shop. This happens with one employee Every time…read more I get bored on my lunchbreak and walk around. I always buy something, more often than not, I don't leave without spending at least 45 bucks each time. Now, lunch break, I'm dressed professional. If I wanted to steal, it wouldn't be here. You see me in here all the time spending money on pointless bullshit. Please stop coming around the corner every 5 minutes asking if I need help, and watching my every fucking move. I'm not stealing. I always spend money.