Best shoe fitting experience ever!! Evan is superb. Courteous. Patient. Knowledgeable. My…read moreexperience began with foot measurement. Images of feet. Observation of my walking barefooted. Followed by thorough explanation of results. I have been customer fo nearly 16 years. Today is best service in all my visits to Fleet Feet. Evan is by far best fitter and salesperson I have experienced. Joe Booan

First time at Fleet Feet store and was thoroughly impressed with every single detail of their…read moreoperation in Roanoke. I popped in to purchase a pair of Hoka's that were on hold for me while the n town this weekend. I came into the store not expecting much and was wowed! A huge floor space that does not served overcrowded. However a tremendous inventory of shoes, socks and other merchandise. I also picked up a few pair of Feetures socks, but they have several different brands too. I was disappointed they had few selections in Large. I found it cool that they have a 3D in sole maker. I've never seen one before. Several staff asked me for help as I browsed. I tried my shoes on with personal attention loosening the string and tying them up. I've yet to get this level of service from even my own local store at home. Checkout was smooth and I was enrolled in their rewards program. You can use the points for online purchases too! I thought the overall value of my purchase was very good. My items were quality, not cheap and I'm fine with this. Now as I travel I will look for Fleet Feet. But I feel certain Roanoke has something special going on.

After seeing the hello Roanoke post, we went to suit city for a sports coat. We went in yesterday…read moreevening around 6. There was an employee that was staring at his phone outside the entrance and when we walked into the store, he slowly walked in behind us, still staring at his phone. We looked around a little, noticeably confused, and after a few minutes, he looks up from his phone and asks what we're looking for. We told him and he just points over to the front corner, never offering to do a size check or ask any more details. He went right back to staring at his phone after answering. That video was deceiving unfortunately. Save your gas and go to men's wearhouse.

I'm a middle aged Black woman who went to Suit City today to find a vest for my teenaged grandson…read more I didn't like the tone of the middle aged man behind the counter. Whenever he spoke to us, his voice was sharp, almost commanding and he seemed to be rushing us, whereas I observed him speaking very mildly to a White male customer. After I purchased a vest for my grandson, I observed the man inspecting the dressing room that my grandson used to try on vests before he went to inspect the vest area, as though he suspected us of some kind of wrong doing. I will never spend my money there again. Suit City has definitely lost a customer.

It's a great store with a lot of t-shirts plushies toys book bags key chains blind bags jackets…read morelong sleeve shirts accessories hats and lots of other stuff from a bunch of video games tv shows and logos I would recommend it it's a great place to go if your bored at home just stop by there and look or get something for a cheap price so what are you waiting for check it out it's a great store

Just had a terrible experience at this particular store. There was a buy two clearance items and…read moreget two free special going on. Which is why I went into the store in the first place. So I bought two pops, a fleece throw, and pants. After looking at the receipt I noticed that I did not receive any of the items for free. When I asked why the associate (Kacy) told me that yellow tags were "clearance" and black tags were "promo". I did not see a sign anywhere explaining the difference between colored tags. So one would assume that any markdown sticker would be considered "clearance". I then said I would like to return the items. She told me I had to sign the original receipt first. So I did. She then refunded the black tagged pops and as she handed me a return receipt she highlighted the part that said "all clearance is final sale". I was not allowed to go back and pick the two free items. I also was not provided with the original receipt as she took it back. I was only given the receipt that had the two returned items on it. There were a couple ways this could have been handled differently and satisfactory. When bringing two clearance items to checkout she could have said "hey you're getting two clearance items, did you know you can pick two more for free?" This would have led to clarification and is just good business practice to make sure customers are informed about specials offers and sales. I also could have been offered the option to go pick out my other two free items. Which would not have been ideal but would have been acceptable. Making me sign the receipt before explaining the returns made me feel, after the fact, cheated. Not being given a receipt for the other products I purchased is just bad business. So in the end I feel victim to their dishonesty and/or ignorance of good customer service. I've never had a bad experience at any Hot Topic before. In fact, it has always been a favorite store of mine. This was my first experience in this particular hot topic and will most definitely be my last. This whole thing leaves a bad taste in my mouth and I hope that my experience is just an isolated thing.

No matter where I have lived, I have always enjoyed going shopping at Marshall's for it unique…read moremerchandise and reasonable prices. Today I went to the Marshall located at 1421 Town Square Blvd, Roanoke, Virginia. Very close to the Golden Corral here. When I entered the store, one of the first things I saw were the carts lined up with a sign on the wall behind them that read: "grab a cart You're gonna need it." Then up front as you entered the store there was a table with blue tablecloth with a sign: "We're Hiring." and under this: "The best jobs never go out of style." And there was a Marshall's employee near it to answer any question you might have and encourage you to apply. From there I walked the different departments such as shoes, laugage, and went to view some items that would make great gifts at reasonable prices. I saw some neat mugs and some popular Japanese soup bowls. I encourage the readers of my review to view my photographs that accompany this review to get a sense of the many items you can find here. I noticed that many of the items were not that well organized nor neatly arranged. But maybe that is why they're hiring. Sometimes you can find more desirable merchandise more than orders. For example during the Holiday Season of Thanksgiving and Christmas. One of the things I enjoy purchasing there are the picture frames. They always have a nice variety at reasonable prices that you can take home to use for yourself or give as a gift. In conclusion, I find Marshall's as a neat store to go shopping to. Many people just go to window shop there and find themselves leaving with a large bag of things.

I hadn't been inside here before. It was very organized and clean. I didn't realize they were the…read moresame company as TJ maxx and was able to find some things I couldn't at the other stores. Staff was very friendly and helpful. Checkout was slow. There was one cashier and a line of 10+ and then 2 more registers opened. The employee double bagged my purchase and I was thankful for that because the bag would have ripped had it not been.

Unimpressive customer experience. No one offered to assist me, though some young chub offered…read moreunasked-for, condescending "advice" that I guess he thought was a witticism. I spent several hundred dollars here because I was in a rush to get some new appropriate clothes for an out of town wedding. I shouldn't have let my impatience get the better of me and went elsewhere. The sports jackets are cheap, and while the slacks are fine, the tailored pants cuffs didn't last past their first washing. Ridiculous. Nonexistent service. Inferior product. The worst tailoring I've ever seen. Avoid this place.

Went to the Valley View location for suit rentals for my daughter's wedding. We were "helped" by…read moresomeone named Terrence, said he was the manager. He was extremely rude, condescending, and acted like he didn't want to be there. He couldn't even be bothered to take out his ear buds to properly take care of us and really did t seem to know what he was doing. When the suits came, none of them were right and when we voiced our concerns to him, he became argumentative and the condescending behavior increased. If he's a manager, that's doesn't say a lot about your business. I will not recommend this store for anyone needing anything related to suit rentals or purchases and I really hope the leadership looks real hard about who they have employed there and who they promote.

A big 5-star rating and THANK YOU to the Roanoke Talbots!! I was in search of a cardigan that I…read morehad searched all of the Boston-area stores for, with no luck. It was no longer available in the catalog, and I was so desperate I even looked on e-bay hoping that someone bought one and changed their mind. Talbots customer service located one in Roanoke (it turns out they had two!), so I called right away, spoke with Kathy and she shipped it to me the next day. It arrived in a couple of days and I noticed it had a little smudge of something on it. I was crushed and thought "I'll never find my sweater!". I called back, Kathy was not in but I spoke with Olivia who found the other one and shipped that to me, as well as a pre-paid package to send the other one back. Fantastic customer service, and I have my sweater that I HAD TO HAVE!! Thanks so much :)

Last time I'll set foot in this store! Today I purchased a couple of items, after signing the…read morereceipt I noticed that there were two containers with pens and I needed one to complete some forms so I asked the salesperson if I could have one. She no said that they barely had any, I said ok thanks anyway. As I was walking out of the door I heard that salesperson tell the other gals that were standing there "did you hear what she asked for?". I thought to myself, I should turn around and give her a piece of my mind, she acted like I had asked her for her first born or some money. I can't stand BETTER THAN THOU P EOPLE! That being said, they've lost a customer that has made several purchases!

Stopped into this Maurices while we were in town. My daughter likes shopping here since she gets a…read morediscount because she works at a justice and there is not one in Delaware. The two young ladies that were working the night of July 6, 2017 were great in helping my daughter and chatting with while she was trying items on. They were helpful with some local college information. I feel bad because the mall was not busy. The store was clean and neat.

A budget version of Nordstrom Rack? Sounds fair to me. As with most retail stores, the vast…read moremajority of space is dedicated to ladies' clothing, shoes, and accessories, and the sign that screams "It's almost FREE!" made me smile. I walked in with little hope of finding anything useful, but lo and behold, I ended up with perfect little work shoes that were on 30% off the sticker price! The disappointment is that 1) we had to wait a few moments at checkout for someone to come and assist us; 2) the checkout person didn't greet us until I did; 3) and charged more than what she was supposed to. Still, I think retail shops like this have value to us, and hope the whole retail scene is revived in some way.