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    Super Shoes

    5.0 (1 review)

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    3 years ago

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    Foot Companion - We had a great turnout.

    Foot Companion

    5.0(4 reviews)
    7.3 mi

    We came here with our adult son who has an old ankle injury that affects his gait and can be…read morepainful with increased activity. We needed the advice and professional guidance if someone who KNOWS what they're doing so he could find adequate footwear. Well, we found it here. "Reese" helped us find the right orthotic and shoes to help with walking and comfort. Back in the day, I worked as a shoe repairman and owned my own shop. So I know as fast talker when I hear one, so I was pleased with what I saw and heard while being helped today. We spent about $130 for each pair of shoes and $50 for the orthotics - very reasonable. I'd definitely recommend this place for buying shoes. Thank you! PS - not affiliated with this business to include being friends or family

    THIS PLACE IS AWESOME!!! I have bought at least 5 pair of tennis /hiking shoes and spent ALOT of…read moremoney to find the "right fit". I could not find a shoe that was comfortable for me . I walk or hike about every day. I had an appointment with Reece and he spent REAL time with me. I took all my tennis shoes there for him to see. ( lol.) He listened to me, he checked my feet and he explained to me what was going on. Reece did not give a "sales pitch" . Reece helped me resolve problems and helped me with suggestions to help me in future trips of walking and hiking. Reece is number one in customer service, and is just a wonderful, nice guy. I will not go anywhere else. This is MY store and REECE is top notch. Customer Service AS IT SHOULD BE!!! thank you so very much, Reece. !!!

    Photos
    Foot Companion - Our Grand Opening - May 1st, 2014

    Our Grand Opening - May 1st, 2014

    Foot Companion
    Foot Companion

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    DSW Designer Shoe Warehouse

    DSW Designer Shoe Warehouse

    2.0(1 review)
    7.1 mi

    As a rule, I LOVE DSW! Unfortunately, my experience at this franchise today was less than stellar…read more I ordered 2 pair of shoes for my children online using the AfterPay option provided (which I have used multiple times without issue). Prior to leaving the store, I had my kids try on the shoes, realizing I needed a different size. I have exchanged shoes in-store on multiple occasions without incident. Today, however, I ended up being (falsely) told that the only way I would be able to exchange was to refund and PAY THE ENTIRE COST UP FRONT, thus defeating the purpose of the AfterPay option. I ended up leaving the store empty handed, despite both pair of shoes being at the register. I placed ANOTHER online order from inside the store before I left, only to have to order cancelled because the shoes THAT WERE AT THE COUNTER WITH MY NAME ON THEM were "unavailable." I decided that shipping them would be easier instead, so I placed my THIRD online order to get the first pair of shoes in a different size that I had my hands on in store. Had the attitude of the customer service rep/manager been better and not so condescending (I ended up apologizing for being rude to try to ease some of the tension), this concern would have been satisfied right then and there. This was not the case. I understand the busyness of the tax-free weekend, but I wished the customer care had lived up to the standards I have grown to love and expect from DSW!

    DICK'S Sporting Goods - Big League Chew® Bubble Gum: Slammin' Strawberry

    DICK'S Sporting Goods

    2.4(17 reviews)
    7.1 mi
    $$

    Sometimes bad things happen for the better. It's amazing how…read morea sporting goods empire came to be from the actions of the boss of an 18-year-old kid employee named Dick, who asked the kid to come up with a list of ideas for products needed to get into the fishing tackle business, and after having been presented with the kid's suggestions, calling him a dumb kid who had no idea what he was doing. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Dick's Sporting Goods in Roanoke, Virginia, is a perfect example. Just the other day a good friend of mine recommended me some comfortable HOKA Clifton 10 sneakers he had bought at this Dick's Sporting Goods store. So after finding those sneakers in their app that I had in my cellphone, I drove to their store today in my pearl white Lexus to try them on. This Dick's Sporting Goods store located next to the Valley View Mall in Roanoke, Virginia, is majestic in size to the point of being intimidating. After entering their gigantic entrance, it was like arriving to a whole new world where everything sports reigned. Absolutely everything you could think of that had to do with sports, they had in their infinite inventory very well arranged in categories throughout the store. At the end of the store, they had this relatively new and well designed open area where the sneakers department was. When I arrived, I saw a couple of tables with HOKA sneakers on display. They also had a small, easy to use computer to help customers find the perfect shoe they were looking for. But what I couldn't find was a sales associates to assist me to find the sneakers I needed. An order gentleman finally came out and didn't even greet me. I had to ask him if he could help me find the shoes I needed. He didn't seem too friendly, but he went back to get the men's HOKA Clifton 10 in black size 9 for me, in regular width and wide. He brought the two boxes and laid them on the wide bench where I was seated, not being helpful at all to put them on. I asked if he had a shoehorn and he said not at Dick's, like if I was crazy to ask that question. All the time he was ignoring me and not giving me his attention. It was the worst customer service that I had ever received anywhere, especially here that I thought was a high-end Sports category store. He looks at his watch and tells me it's his check-out time, that the other sales lady could help me. She was a bit kinder and knowledgeable but also delivered lukewarm service. After trying on the sneakers I had gone there for and feeling comfortable with them on, I walked over to the front cash register to pay for them. On my way there I saw one of the managers and asked if I could take some photos of their store for this review and he told me it was not allowed, that I had to get permission from corporate. I don't understand how a store of this nature could have employees and managers with such poor customer service skills. I guess they remain in business just because they have a well stocked store with a great variety of good quality products nicely displayed. The young gentleman in the cash register was also the same. Very serious and didn't even say thank you for shopping here. What a pitty, all the employees in this store seem to be treating their customers just as the boss of the founder treated him when he was a kid, disrespectful. I hope that corporate reads this review and takes actions in the recruitment and development of their employees, starting from their store managers and down the line. And that they listen to their customers and treat them with the respect they deserve.

    * Please note i have previously posted about this issue at the Christiansburg store. As it also…read moreinvolved the Roanoke store I am posting about it here as well. Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to me in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

    Photos
    DICK'S Sporting Goods - Adidas® Samba Shoes

    Adidas® Samba Shoes

    DICK'S Sporting Goods
    DICK'S Sporting Goods - In the background you can see their gigantic and magestic store building.

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    In the background you can see their gigantic and magestic store building.

    Super Shoes - shoes - Updated May 2026

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