Arielle helped me find the shoes I wanted. Amazing service, great price, and chill, friendly vibe…read more This was my first time going to a Vans store and they were super welcoming!

By far one of my best shopping experiences in a mall store EVER! All of the staff were super…read morehelpful & friendly. They really went above & beyond. Quickly grabbing whatever we wanted to try out for our 4yo son, while being super patient & friendly to him in the process! We'll definitely be shopping here again!

Decent shoe collection and good prices. What I will say though- is that now they only put one shoe…read morein the box. You have to go ask for the other one. This simple convenience is what makes shoe shopping at stores like Shoe Dept (vs Dicks, for example) convenient. Having to go ask for the other one and find another representative makes it not worth going.

What a way to run a business. I had gone to DSW and was unable to find something that I liked, so I…read morefound this place via a quick internet search and thought I'd give it a try. When I found the brand of shoe I wanted, there were two or three I thought I'd try on. Imagine my surprise when every box I opened only contained a right shoe! That's right! If you want to try on a pair of shoes, you have to track down someone to get you the left shoe from the back room! Talk about inconvenient! Talk about a pain in the rear! No thanks. I just left. I'm not playing games. I just want to try on some shoes. I'll just go to a different DSW location and see what they have. Shoe Dept can get lost. What a joke.

I don't normally shop at Kohl's but I saw a good deal on their Fitbit. I purchased it online today…read moreand then picked it up a few hours later. When I got home and took the box out of the bag I noticed the box was open and dirty. The watch fell out and the plastic that was supposed to be holding it fell out as well. The box inside had multiple coffee and dirt stains and the wrist band on both sides were dirty. I drove back to the store and told customer service about it. The store associate there said she was the one who boxed it. She noticed the box was open, but thought it was returned without being used. I'm confused...if an item has been opened and then returned, shouldn't it be considered used? I don't understand how the dirt on the box and the obvious dirt on the wrist band was missed. Anyway they had one more of the color I wanted and I didn't have a problem exchanging it for a new one.

This place is obviously not managed properly. They didn't get enough employees hired for the xmas…read moreseason. The bad part is it's technically not even the xmas season. It's the beginning of November. I just don't understand. The Kohl's corporate should come here and reprimand the management staff for the look of this store. Every single department was totally messed up. Kohl's should be embarrassed that this store represents them. I am not happy. And am leaving here empty handed. I couldn't believe I can't find anything. Please fix this place or you won't sell anything to people.

There's a nice variety, though expect a lot of sneakers and sandals, but it's not very accessible…read more I don't think someone in a wheelchair would be able to access the aisles as they are filled with boxes of shoes, more shoes, and benches. It's also not accessible for someone with limited walking as you must walk an aisle almost the length of the store to get to another aisle.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.