I hate shoe shopping. With a passion. My husband usually goes for me because I hate it so much. But…read moreas my waterproof tennis shoes were practically bald soled, and I've never been professionally fitted, so off to Fleet Feet we went. Our sales associate, Isaac, was absolutely wonderful. He was patient, was very thorough, and answered all of my questions. He brought several options for me and I ended up leaving with two pairs. They carry several brands like Saucony, Brooks, Asics, Nike, and New Balance. I've learned that good quality shoes are an investment and I thought the prices were pretty fair. Highly recommend.

I usually have amazing experiences when shopping here. I don't know what happened today. Shopping…read morehere is a family affair and it was my mom's turn to join the rest of us, but her experience was weird. Jahnavi helped us, and it was so different from my own first time in the store. My mom had to go totally barefoot (gross) and then put on store supplied socks? Gross. Then pressure was applied for my mom to buy these store supplies socks that have been on other people's feet for $9? Gross. Then we were told that men's wide shoes and women's wide shoes are the same, but the men's wide were too wide. Jahnavi seemed to not believe this statement from my mom. I don't know why my mom wasn't fitted in women's Hokas at all, there was more pressure applied for my mom to buy the exact shoes that I have, which she didn't want. Then there was pressure to upsell her on insoles when she had to have shoes special ordered. The whole thing was just weird. My mom is old. It feels like a pushy salesperson was taking advantage of her. I told my mom to go in the evenings when the nice, younger guys are working because they don't bully people.

Decent shoe collection and good prices. What I will say though- is that now they only put one shoe…read morein the box. You have to go ask for the other one. This simple convenience is what makes shoe shopping at stores like Shoe Dept (vs Dicks, for example) convenient. Having to go ask for the other one and find another representative makes it not worth going.

What a way to run a business. I had gone to DSW and was unable to find something that I liked, so I…read morefound this place via a quick internet search and thought I'd give it a try. When I found the brand of shoe I wanted, there were two or three I thought I'd try on. Imagine my surprise when every box I opened only contained a right shoe! That's right! If you want to try on a pair of shoes, you have to track down someone to get you the left shoe from the back room! Talk about inconvenient! Talk about a pain in the rear! No thanks. I just left. I'm not playing games. I just want to try on some shoes. I'll just go to a different DSW location and see what they have. Shoe Dept can get lost. What a joke.

I don't normally shop at Kohl's but I saw a good deal on their Fitbit. I purchased it online today…read moreand then picked it up a few hours later. When I got home and took the box out of the bag I noticed the box was open and dirty. The watch fell out and the plastic that was supposed to be holding it fell out as well. The box inside had multiple coffee and dirt stains and the wrist band on both sides were dirty. I drove back to the store and told customer service about it. The store associate there said she was the one who boxed it. She noticed the box was open, but thought it was returned without being used. I'm confused...if an item has been opened and then returned, shouldn't it be considered used? I don't understand how the dirt on the box and the obvious dirt on the wrist band was missed. Anyway they had one more of the color I wanted and I didn't have a problem exchanging it for a new one.

This place is obviously not managed properly. They didn't get enough employees hired for the xmas…read moreseason. The bad part is it's technically not even the xmas season. It's the beginning of November. I just don't understand. The Kohl's corporate should come here and reprimand the management staff for the look of this store. Every single department was totally messed up. Kohl's should be embarrassed that this store represents them. I am not happy. And am leaving here empty handed. I couldn't believe I can't find anything. Please fix this place or you won't sell anything to people.

There's a nice variety, though expect a lot of sneakers and sandals, but it's not very accessible…read more I don't think someone in a wheelchair would be able to access the aisles as they are filled with boxes of shoes, more shoes, and benches. It's also not accessible for someone with limited walking as you must walk an aisle almost the length of the store to get to another aisle.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.