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DSW Designer Shoe Warehouse

3.1 (15 reviews)
ModerateShoe Stores
Open 11:00 am - 6:00 pm

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Steven T.

With C19 I never realized that I never replaced my casual going out shoes that I tossed because everything was closed and there was nothing to do or go to for the last 9 months so I just got completely used to wearing my work shoes which is a casual shoe but not a nice shoe. I realized this when I packed for my luxury hotel stay but then it was too late and I'm not wearing dress shoes around town so today I was going to replace my worn ones. First off the store is geared for woman since the men's section seems like 10% of the floor space minus the discount racks but they do have a decent variety. What happened to casual shoes over the years because it's mostly booty looking shoes now and I'm not looking for a boot style shoe, it seems like the trend oh and slip ons or sandals are taking over. After looking over the shoes and trying them on I finally found a pair to replace my old ones which looks good that will fit nicely in a casual situation where dress shoes don't fit in.

The email I was sent about them resending my shoes.

They need to change from Fed Ex to another company Fed Ex dropped my package off at another house and I have yet to receive my shoes, at this point have been in contact with customer service for a replacement and they said my shoes would be here in a week well it's been a week and no update that my package was even shipped out. Now I'm out of almost 70 dollars for a pair of shoes I don't have and have never received. I gave them the benefit of the doubt to resend my shoes instead of just a refund and now I realized I should have gotten that refund instead. I will not be shopping here ever again and I will make sure others don't either. Update: They have gotten back to me saying there "was an error" not going to bother asking for a replacement this time I just requested a refund. Still very disappointed that I was never able to get my shoes. Appreciative of the customer support team for trying their best I know they don't ship out the orders but just an extremely unsatisfactory experience with this company.

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8 months ago

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10 months ago

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2 years ago

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6 years ago

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2 years ago

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6 years ago

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12 years ago

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5 years ago

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10 years ago

Alot of shoes. Decent prices. The clearance rack at the back of the store definitely can deliver some great deals.

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9 years ago

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11 years ago

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10 years ago

Horrible customer service . Was in the store for 30 min not even one person asked if I needed help.

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Review Highlights - DSW Designer Shoe Warehouse

I was at DSW at the Mayfair Collection on Saturday November 18, 2017.

Mentioned in 2 reviews

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DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

3.8
(5 reviews)
4.7 mi
$$

It's been a while since I've stepped inside one of these unpleasant stores, but the Chief of Staff…read moreneeded to return a pair of shoes. They have improved in that they no longer call customers insulting names like "shoelover" when I walk in, but they still don't seem to realize they are in direct competition with online choices. Online, my size, 10e, is never a problem. In this store, they seem to operate on some formula for in stock sizes that dates back to the American 1960s. Most of their styles do not have a 10e, they have 10, 10.5 standard width, and 10eee. They say, if I don't see my size, to ask a salesperson, but this results in the sales person looking through the same stack I just looked through (taking a little longer than me) and pronouncing that they don't seem to have my size. Very annoying. I'm going to stick to ordering directly from Allen Edmonds or Kiziks.

Date of visit: April 17, 2024…read more I have a love/hate relationship with DSW: I love that they often have my size shoe (14), which many stores do not. But I hate that the options for my giant feet are not great and the things I like are often pretty pricey. Occasionally I will score a good deal on something, but this was not one of those days. The pickings for my size were slim and I had to dodge a giant cart of shoes that a worker was using as their staging area, giving me a look like I was inconveniencing her for daring to shop while she is stocking shoes. The nerve of me! I did find some heel guards at a good price and the sales staff at the front of the store was pleasant so the experience wasn't ALL bad.

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They still go by some mid 20th century formula stocking no 10E mens, not an unusual size. They have some 10EEE, 10 standard but no 10e.
They still go by some mid 20th century formula stocking no 10E mens, not an unusual size. They have some 10EEE, 10 standard but no 10e.
DSW Designer Shoe Warehouse

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DSW Designer Shoe Warehouse - shoes - Updated July 2026

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