Came here to use my rewards but had cash. The cashier was nice about it and said she would get her…read moremanager. The manager came over and couldn't care less and said "no one's paid in cash today we can't break that" and walked away. She clearly doesn't value her customers. In a store shouldn't you be prepared for people to pay in cash? Just my opinion. Will never come back here even though it's super close to my home. Would rather make the drive to mount Vernon or somewhere else just not here.

I received a quick response from Customer service and they offered me great deal on my next…read morepurchase. This is excellent resolve and made me a very happy customer! I went to their White Plains Galleria location, as they had better selection.

Came here today to buy a pair of converse that I had been eyeing for a while. The store is very…read moreclean and organized. What they say they have in stock online is actually accurate unlike a lot of other locations. The two ladies working today were amazing. I was greeted as soon as I walked in and when the cashier was busy with another customer, she called her coworker to come ring me up. I was in and out and actually asked the cashiers advice on which color converse to buy because I was stuck between the same shoe but one in black and one in white and she was helpful. Thank you and I will be back.

I took my grandson to this location to for a fitting for his first pair of shoes. Online, it…read moreindicates that they have the ability to properly fit a toddler for shoes. When I arrived, a sales person just showed me the aluminum shoe sizer laying on the carpet. I kindly asked to speak with the Manager of the store because online there is advertisement of proper shoe fitting . I voiced my concerns with a WoMan Manager who pointed to the sales person as walked away. She did not reply nor say a word to me. Rude and inappropriate Customer Service . I wish I knew the female Managers name to file a report against her at Headquarters. I will never return; and they lost a faithful customer.

I had to do a somewhat complicated transaction to order shoes from another Skechers store. The…read moremanager, Vladimir, and his colleague, Lesly, were extremely helpful, very professional and so nice to deal with. Really first class people.

This store definitely comes handy for my elderly relatives. As they get older they are unable to…read morebend down to tie their shoes so the slip in shoes helps tremendously. They had a buy 1 pair get the second pair 50% off. Prices are anywhere from $50 to $95 dollars. I am a rewards member and it carry greats perks. I purchased a pair of sneakers and slippers and my Mother in law loved them for her Birthday. Store is always clean and staff very helpful. I even came back the following week for 2 more pairs for another family member.

So terribly disappointed in this company. They present themselves as boutique and their locations…read moreare in affluent areas. But they don't treat their customers with the courtesy one would expect from a boutique in an upscale area. Target treats their customers with more respect. I bought a $400 dress that ripped after two wearings. It was a summer dress and didn't realize it was ripped until I pulled it out to wear in summer 2024. I brought in and they told me too bad, too late??? It was over a year. Suggested I call the company yourself. This wasn't some cheap dress. They should stand behind their merchandise. I have spent at least $ 5,000 between their Rye and Mt Kisco stores and expected to be treated like a valued customer. Did I expect a 400 credit? No. But at least something to recognize the dress was and defective and acknowledge my business. Some kind of credit. I will never shop here again. Be warned.

Yes lovely store with cute merchandise. I have shopped at one of their stores is Rye NY.read more

a decent sneaker store in yonkers on central ave that carry a good variety of sneakers, casual…read morefootware and sports apparel for the gym, walking and jogging or for not particular reason. the gal employee was helpful in finding me a pair of casual looking sneakers that i can wear at work without looking like a slacker . prices are reasonable which made me purchase a second pair that is perfect for comfort walking on a daily basis . overall a good place to grab a pair of sneakers with styles made for the non sneaker looking wearing types . 4 stars on my yelp meter.

Worst experience ever with the manager at Finish Line . Doors still open at 9pm and when I entered…read morewith my family a lady with pink hair said "why the doors still open", then the manager turned and said that we need to leave in a very rude and unprofessional way, people still there and he said that the registers were closed.I felt very frustrated. I believe that the young manager is not ready to be working with people he needs a deep training on how to deal with customers. we asked him for his name and he refused to provide it. In our way out he was with the other employees bulling at us.. I will filed a complaint immediately.

Very good experience. Finally found a suit that fit properly. I was able to get a jacket and pants…read morethat fit me comfortably. Chris did a great job of helping find what we needed. Only knock was lack of selection for me. It was limited.

Friendly, personable and highly recommend. Mark was helpful and even steamed a shirt for us right…read morebefore closing.

Customer experience is everything and anything. It all starts and ends with customer experience and…read morenothing less, period! I oversee and mange a fitness store on High ridge road (Fitness Showrooms of Stamford) I was recently referred a client, Husband and wife both Marathon runners. They both visited my store this past week, and the very first thing I noticed when they stepped into the store was their fancy sneaks Hako One! I knew of Hawley lane shoes years ago when I managed a fitness store in bulls head plaza. So I took a drive to the shoe store. I literley can not find the words of how exceptional my customer experience was. The second I walked in i was enthusiastically greeted by lovely lady named Natalie, who respectfully introduced me to a gentleman named Scott. I have never in my life met such a passionate sales individual. I myself take pride in educating my clients, and providing them with as much knoweldge as possibly can, but when it came to Scott fitting me for Hako One, I was literely speaking to doctor! Scott strongly educated me on facts of a foot that I never ever knew mattered. I couldn't stop smiling the entire time of the shoe fitting, I was absolutely amazed by the knowledge and expertise I was being provided from Scott. My customer experience was beyond expected that I actually returned 3 times, because I had that many concerns and questions. Its because of Individuals like Scott, that can change a customers mindset of how the human foot truly functions. This was an incredible experience, thank you so much Scott and the friendly staff at Hawley Lane Shoes. You can easily sense when an individual speaks with passion of their profession. Scott you are truly amazing at what you do. Thank you so much

The new staff at the Norwalk store are totally unhelp and have not customer service skills. I…read morebought a pair of shoes for a person with a disability and he walked on a rug for a minute or two; they were too big. I was 2 weeks out of the return window since person was out of town and could not try them on; staff said they shoes were worn. They were not. It was very clear they were brand new. I have been shopping here for years; all new staff are very sullen and unprofessional. Very disappointing; they would not help been in any way even with a partial credit. I will not be shopping there again.

I normally shop online because it's easier for me, however I had to go into the mall to another…read morestore so I parked in the Nordstrom parking lot. They have a decent amount of handicap and regular parking spots. They also have elevators as well. I was briefly browsing the different departments. They have three floors with different departments such as a kids/toy section, shoe department, cosmetics department, women's and men's department. Everything was well organized and there seemed to be plenty of staff to assist with purchases. I didn't interact with the employees as I was just passing through. Finally if you work up an appetite they have a cafe within their store. Go try them. The food is great.

Was treated very rudely here when I was shopping for a dress and shoes. Several employees ignored…read moreme and no one would help me find anything, even when I asked an employee wearing a lanyard and name tag "Hi, can you please help me?" I guess I'll just shop at Neimans from now on! Just because I'm a young Woman doesn't mean my money is any less green than the Westchester moms. Totally disrespectful experience