I mostly buy my shoes online but my kids are always growing so it's nice to measure and buy in…read moreperson.There's a decent selection here for kids shoes. They also have cute socks and fun slippers. My husband has been able to find one off sneakers when he's needed them here as well. The prices are DSW, so not bad.

This is the best DSW in the area. The one on central avenue is TERRIBLE but this location is…read moreWONDERFUL. The staff is amazing. The store is organized and has a wide variety of sizes. You will end up buying something here because they have everything and the prices are the best price. I look forward to going to shop at this store again soon because I know I will find what I need and more. Even if its not a shoe, they have handbags and socks and even toys if you need a last minute gift.

Came here to use my rewards but had cash. The cashier was nice about it and said she would get her…read moremanager. The manager came over and couldn't care less and said "no one's paid in cash today we can't break that" and walked away. She clearly doesn't value her customers. In a store shouldn't you be prepared for people to pay in cash? Just my opinion. Will never come back here even though it's super close to my home. Would rather make the drive to mount Vernon or somewhere else just not here.

I received a quick response from Customer service and they offered me great deal on my next…read morepurchase. This is excellent resolve and made me a very happy customer! I went to their White Plains Galleria location, as they had better selection.

This store definitely comes handy for my elderly relatives. As they get older they are unable to…read morebend down to tie their shoes so the slip in shoes helps tremendously. They had a buy 1 pair get the second pair 50% off. Prices are anywhere from $50 to $95 dollars. I am a rewards member and it carry greats perks. I purchased a pair of sneakers and slippers and my Mother in law loved them for her Birthday. Store is always clean and staff very helpful. I even came back the following week for 2 more pairs for another family member.

I had to do a somewhat complicated transaction to order shoes from another Skechers store. The…read moremanager, Vladimir, and his colleague, Lesly, were extremely helpful, very professional and so nice to deal with. Really first class people.

Tell me why? The old…read moreaddress is up online. But in fact the store has located about 200 feet from the old place. But that's not what I'm complaining about. I pulled up to the store, and noticed it was empty. So I called up the number and some jack off picks up, and was a complete A hole. No hello, no bye, no nothing. Now to you this might not mean anything. But to me this is everything. How you gonna be a D head on the phone and expect me to drop a couple hundred on boots? That would mean that I tolerate this type of treatment. Matter of fact, in the real world, you should be kissing my A$$ to spend a couple hundred on boots made by your store. So guess what, I went next door to DSW and bought some boots instead of Redwings. Now I ain't gonna lie, I was excited to go check out the store. But this D head ruined the whole freakin drive for me. It was an hour long drive to get there. But no Problem. I hope you reading this, and I hope your manager or whoever above you is reading this. Or someone that cares about professionalism is reading this. You are the reason people internet shop, you are the reason your business will go out of business. But to you I'm sure it don't mean anything. Cuz it's not your business, you can just apply to the next retail store and F$$k it up for them. For reference, today's incident happened on 01/03/2026 at 2:04pm. If one of ya wanna play detective to find out who was working. Track that time and date. I'm sure it's not the first complaint about this A$$ head. I ended up spending 4 and change next door and got 4 pairs of fire sh*t. Maybe this was a blessing. Maybe god did look out for me, for placing this POS on the phone when I called up.

Horrible customer service, salesman wouldn't even leave behind the counter. When asking them…read morequestions they would simply point. Not helpful at all, pretty sure salespeople smelled like weed. For the prices you pay for these shoes you would expect better service, I will never do business at this location. I left without a salesman helping me.

Fabulous team, great choices. I have high arches and the staff gave me options that removed my pain!read more

The people who work in this store are very informative. I appreciate their knowledge of the…read moretechnology that goes into the design of shoes these days. I found another comfortable walking shoe recently and I plan on going back for another recommended style. They have been in business for a long time and I think the reason is that they really know their business!

So terribly disappointed in this company. They present themselves as boutique and their locations…read moreare in affluent areas. But they don't treat their customers with the courtesy one would expect from a boutique in an upscale area. Target treats their customers with more respect. I bought a $400 dress that ripped after two wearings. It was a summer dress and didn't realize it was ripped until I pulled it out to wear in summer 2024. I brought in and they told me too bad, too late??? It was over a year. Suggested I call the company yourself. This wasn't some cheap dress. They should stand behind their merchandise. I have spent at least $ 5,000 between their Rye and Mt Kisco stores and expected to be treated like a valued customer. Did I expect a 400 credit? No. But at least something to recognize the dress was and defective and acknowledge my business. Some kind of credit. I will never shop here again. Be warned.

Yes lovely store with cute merchandise. I have shopped at one of their stores is Rye NY.read more

Great place right in New Rochelle. Excellent selection mom and pop store but best of all amazing…read moreservice.

My husband bought me a pair of boots, a belt and hat for my birthday and an upcoming vacation. He…read moresaid the staff couldn't have been more helpful. They spent over an hour with him. My gifts are absolutely gorgeous and fit perfectly. They told him I needed to size down and they weren't wrong. Absolutely recommend this store!

Never in my life have I dealt with a crazy, rude, and uncivil person like the owner of this shoe…read morestore, Rocco. He has sold me defected shoes with missing rhinestones that unfortunately I realized after I left the store. The owner promised to change them at first then kept finding excuses and began yelling and insulting me. UNREAL!! He does not know what good customer service is and he does not know manners! He has hung up on me three times when I called him and has treated me and my mom like "feces" to not say another word. Please do not go here he is off the wall nuts!!

Why waste your time shopping other stores if you're looking for dyeable shoes? Rocco,the owner,has…read moreso many in stock and so many different styles. He measured our feet and pulled out every style of shoe we wanted to try on. He was very personable and made sure we were happy with our selection. He dyes the shoes himself and does a beautiful job. I don't think you'll need to shop anywhere else after shopping at shoe chalet.