My mother's flight was leaving out of the Ronald Reagan airport in Washington DC around 8:30 in the…read moremorning, so we needed to have someone here by at least 5:30 in the morning to pick my mother up, to make sure she made it to the airport and to her flight on time. Understand that I would normally take an Uber or a Lyft to the airport, but I decided to go with an airport shuttle this time instead. To my surprise, I was actually glad that I did. The shuttle arrive on time as scheduled, the driver was very courteous and helpful, the van was clean and roomy, and he was even very familiar with the airlines and departure information. We arrived at the airport in plenty of time for my mother's flight, and we were both very pleased with the service he provided. I will admit that when I called to confirm the reservation, the person I talked to acted like a total dick on the phone, but I don't fault the driver for that.

Beware of The Airport Shuttle or Go (the airport shuttle) We…read morebooked Go Airport Shuttle to transport 13 passengers and 13 pieces of luggage to Dulles Airport for an international flight. When making the reservation, we clearly informed the company of both our passenger count and the amount of luggage so they could send an appropriately sized vehicle. The driver arrived on time, helped load everyone and all of our luggage, and we initially thought everything was going smoothly. However, as soon as we pulled away from our house, the van made a loud clunk and lurched forward when shifted into drive. I am a former mechanic, and it immediately sounded like the vehicle had transmission problems. I asked the driver how many miles were on the van, and he told me it had approximately 300,000 miles. A few miles later, while traveling in the Dulles Toll Road Express Lanes where traffic was moving around 70 mph, the transmission began slipping out of gear. The van would lose power and would not re-engage unless the driver slowed to approximately 15-20 mph. The driver was visibly concerned, and we instructed him to pull onto the shoulder and turn on the hazard lights. We had children and elderly family members with us, and sitting on the shoulder of a highway with traffic traveling at highway speeds was terrifying. Rather than arranging another vehicle, the driver continued driving approximately 25 mph with the hazard lights flashing while the transmission repeatedly slipped in and out of gear for the remainder of the trip to the airport. Fortunately, we had allowed plenty of extra time and did not miss our international flight. Our return trip was also frustrating. A different driver arrived, but no one had informed us that we were expected to meet the shuttle at a different pickup location. After collecting our luggage, I called the driver from the designated pickup area. He instructed us to return upstairs to another location, despite my explaining that we were traveling with elderly family members who could not easily make the trip back upstairs with luggage. Had we been informed of the pickup location in advance, this could have been avoided entirely. After returning home, I requested a refund for the unsafe ride to the airport. The company's response was to claim that we had too much luggage for the vehicle. That explanation makes little sense because we disclosed 13 passengers and 13 bags when we booked the reservation. If the vehicle was undersized, that was a planning error on the company's part. It does not explain why the van experienced what appeared to be serious mechanical problems during our trip. My biggest concern is safety. Mechanical failures can happen, but transporting customers--especially families with children--in a vehicle that appears to be unsafe is unacceptable. Based on my experience, I cannot recommend Go Airport Shuttle and would encourage others to carefully consider alternative transportation options.

DCAcar is fantastic. Making the arrangements is super-simple, and the people that help with…read morescheduling are friendly, clear, and very responsive. The drivers are exceptionally professional and helpful, and the cars are comfortable and luxurious. Best of all is the personalization -- they monitor your flight, they contact you when you're on the ground, and they figure out the best place to meet you at the airport. The whole thing is simple and seamless -- exactly what you want when you travel.

As always, DCAcar is our go-to transportation partner due to their exceptional customer service and…read morereliability. We experienced issues with our corporate credit card during several recent bookings, and the DCAcar team was incredibly gracious in honoring the rides to ensure our executives arrived where they needed to be without disruption. As of this morning, the credit card issue has been resolved, and we're especially grateful to partner with such an outstanding family-owned transportation company that consistently provides top-notch service and truly cares for its customers.

Picked up and dropped off on time. Vehicles were clean. Really nice and safe drivers. Definitely…read morewill be using them again in the future and recommend to others.

I would give On Time Limo 10 stars if I could! I've used this service multiple times and will use…read moreno other. We were 3 traveling senior citizens with heavy luggage. Our driver wouldn't let us lift a finger. The vehicle was luxurious and pristine. When we needed transportation again, we received the same excellent service. The owner of the company is Isaiah. He has MANY repeat customers for good reason. I count myself among them!

I called this service to help an elderly man in need of a ride to the local grocery store. After…read morecalling once the phone rang about 6 times before I decided to hang up then try again. On my second time trying to call the phone rang about 5 times, then a representative answered. After giving the reason for my call, pick-up location, and destination I was told the wait would be 45 minutes. That's a fairly long time considering that I was only 5 minutes away, and the destination was a short time away as well, but I decided to wait anyway. After waiting about 20 minutes, the elderly man decided to cancel the taxi cab pickup. When I called the company back they seemed unbothered by the cancellation. Not as if they should seem bothered, but it just seemed as if they were happy to have the pick up cancelled.

Amazing taxi service with 5 star class. I needed a ride to the airport from Laurel at prime time…read moretraffic.The cars are clean and lovely- like a limo. They never smell of cigarette, etc. Also you can pay with credit card.  Super reliable and on time. I will never call any other cab company again. These guys are the best.

We had a layover at this airport for about 1 hour. In our…read morearea it had some shopping and food court and a huge bar. Everything looked clean and tidy. The price is over a little high they wanted $15 for a whiskey and Coke. I grabbed a soda for $3 at the little convenience area.

Hold on tight to your luggage. Flight got delayed, the workers were unfriendly and not helpful when…read moreasking questions on where to find the ticket counter because I had to recheck my bag in, then they didn't even process my check in bag. I got to my destination at Austin and my luggage was no where to be found I went to the Southwest Customer luggage service and the lady was so damn helpful, she was able to locate my bag, start a request to bring my bag to the Austin airport. She was so sweet and went above and beyond to help me get my bag. Moral of the store the customer service in Baltimore is terrible/unfriendly/not helpful whatsoever. Please train your employees on customer service and actually doing their job instead of "there's nothing we can do for you" for every single thing.

Doreena (SmartRide) was my driver from Huntingtown MD to Regan National a week ago. She was…read moreexcellent in all phases of my ride. Highly recommend this service. Thank You Donna Fife

First time using Smart Ride to Reagan Washington National Airport. Our driver Les Brown was prompt,…read morecourteous and professional. Will definitely use this transportation service again. Thank you.

I needed a driving service for an upcoming surgery, and found Brian on Yelp. So glad I did - he was…read morevery communicative when scheduling times for my surgery drop off and pickup. He was prompt. And he was even kind enough to help me walk up the stairs to my front door after my medical procedure. I highly recommend Brian, and will definitely reach out again for future service. Thanks!!

Awesome person and driver. He is prompt, kind, and affordable. The vehicle is very spacious and…read moreclean. A+ for me.

After the driver was 15 minutes late to pick me up for my flight, I had to call and cancel and…read moredrive myself to the airport. If I had waited any longer, I would have missed my flight. I've called and emailed to try and have my $$$ refunded but they haven't replied to my email from over a week ago and their voicemail box is full. I wouldn't recommend this service to anyone.

Thank you so much for the excellent customer service...great value and a beautiful car!read more