Duane Hartness - State Farm Insurance Agent - Duane is the best insurance agent a person could wish to have serving you. If you were to write a book or a film script, and try to imagine the ideal, best possible insurance agent, it would be Duane Hartness. I have been a customer of Duane's since about 1992. Duane has always provided me thoughtful, valuable guidance and service. In January of 2021, my family lost our home to fire. This was a total, catastrophic loss. One of the first calls I made was to Duane Hartness. While the fire department personnel were still there dousing hot spots, Duane showed up and stood with me in the January rain. Duane wrote me a starter check for loss of contents, gave me an umbrella, and provided prudent, valuable guidance. Additionally, he suggested immediate accommodations that were both reasonable and private. In the coming days, Duane and his lovely wife Didi, checked on us regularly and provided many thoughtful items and meals. The process of settling a catastrophic loss with an insurance company can be daunting. Duane acted as a tireless advocate and friend throughout our recovery. State Farm acted quickly to settle on the Coverage A (structure) and vehicle loss. My policy included temporary housing. Duane provided valuable guidance throughout that period as well. We were fortunate and blessed to be able to go from losing our home to owning our new home in 90 days. This was during a very tough real estate market. Duane Hartness provided me critical, time sensitive guidance and advice during that phase as well. At the time of settlement, a huge ice storm paralyzed Texas and State Farm's IT system was offline for a few days. Duane facilitated communications with my State Farm adjuster during this time. That helped keep the closing process for the new home on track. I never even considered another company for coverage on our new home. Loss to closing in 90 days was a sprint, but somewhat manageable. But for me the hardest part was detailing the loss of our home's contents. This was a sad and seemingly endless, grueling homework assignment necessary to settle on the loss of contents. Unless you've been through this you really can't know how difficult this process is. Duane gave me many pep talks during this time. Again, he acted as an advocate for us and helped us navigate the settlement negotiations. I can't stress enough how valuable and important it is to me to have honest, effective, discussions with a businessman with the integrity of Duane Hartness. Here at Thanksgiving we are grateful for so much and so many people. Duane helped us find our way through the unimaginable. We are exceptionally grateful for, and highly endorse Duane Hartness State Farm Insurance. - John and Lisa Cantwell read more

I was caught in a situation when I was close to completing construction of our family home. Due to the Covid 19 virus, it took longer to build the house than expected. My builders risk policy was expiring and I was looking for permanent coverage. State Farm handled the coverage with ease. They provided a plan to cover the property until completion( 6 months), and then convert to a typical homeowners coverage. Just what I needed!! read more

I've had a fantastic experience with Duane Hartness State Farm, thanks especially to LaVerne! She helped me seamlessly transfer my daughter's renter's insurance and was lightning-fast at making every correction after her address changed multiple times. LaVerne is always cheerful, professional, and a pleasure to work with-customer service at its best! read more

The staff at State Farm are always so very nice. Jeff and Laverne are like talking with family and friends with kind, courteous, understanding and professional help. I really appreciate their help and they don't tell you ..."you can do this online". It's so nice to have real people to deal with in this technology world. read more

I got into a little accident with a deer that did some damage to my truck so I called Duane Hartness and within 10 minutes we already had the claim going. I was contacted weekly while my truck was getting repaired. They really made it easy for me and I would recommend Duane and his team 10/10 times. read more

I spoke with Katie over the phone and she was very informative and helpful! I was able to transfer over my policy to a new vehicle with ease. Katie made the process smooth and answered any questions I had. I will definitely recommend State Farm to my family and friends! read more

So far (2 years) this agency has been very responsive and helpful in navigating through out insurance needs. Their website is easy to use to find information and also in filing claims. Also, they are very responsive in answering questions. I strongly recommend them! read more

I have been especially pleased with Duane Hartness Insurance. LaVerne was very helpful guiding me through cancellation of a car's policy after involvement in an accident. Mike's guidance through getting good coverage on a new car was wonderful. read more

A very smooth transition from my old insurance to State Farm. Cindy was very informative and patient with me, as I needed to wait a little before completing the transition. The communication throughout was excellent! read more

Excellent service. These folks do a great job and are wonderful advocates when you need assistance dealing with "the system". Very helpful; and actually care about their customers. read more

Great People. Great Insurance. Highly Recommend. Jeff was very patient with the multiple questions I had about a recent accident, and gave great advice about my current policy! read more

Katie is always very professional and attentive. We are very pleased with how efficiently State Farm handled our recent claim. Their service is top notch! read more

Ask for Katie shes great fast and friendly got me insured in no time great lady All done over the phone saved me, time and money read more

Everyone is so pleasant and responsive. I feel valued and know I am taken care of. Thanks for everything you do for us.

Jeff Shirley and all the people that work there are great to deal with. Great Customer Service and Great People.

Great people to work with! Easily accessible, polite and professional, and happy to be of assistance.

Duane and his staff are responsive, helpful and kind. I highly recommend this agency!!

highly recommend! very helpful, knowledgeable, and great customer service

Great customer service from Cindy, Laverne, Jessi, and Jeff