I am highly disappointed and disgusted that's dr. Duarte level of care has plummeted 2 below ground zero. I called because I wanted to speak to Lynette who is no longer with dr. Duarte and hasn't been for several years from the random piece of nothingness that I spoke to, she spewed disgust that I even mentioned Lynette's name. She spoke to me as if she was a street Thug. I cannot believe that this staff is representing doctor and his care. I was Doctor. Duarte patient almost 10 years and I relocated and after coming back I was shocked at his reviews and upon speaking to this random piece of nothingness I can see why. Patient care starts before the patient enters the office and I can't imagine many new patients entering that office. The respect that you do not feel or receive is the amount of respect that they have for Doctor Duarte for if they had respect for him his staff would not be speaking to anyone on the phone or any patient in person like I was. Every person that calls is a potential patience. read more

The measure of a good doctor is not only how much he/she knows, but how willing he/she is willing to listen. Since we were referred to Dr. Duarte by a neighbor, my husband has been singing his praises. He is the third family practitioner (three times is the charm!) we've had in our two years in Tucson. So. A situation cropped up this week that tested that relationship. My husband was hospitalized for symptoms he'd related to related to Dr. Duarte. Dr. Duarte had (I believe, correctly) referred him to a cardiologist. But still, I chose to accompany my husband into his office visit, with my internet research clutched in my sweaty palm. I prayed (yes, seriously!) that the doctor would at least listen to me. So, so many (come on, way too many) doctors tune you out if you say the word internet. I get it. I do! But Dr. Duarte took a few moments to scan my printouts. He left the exam room for a few minutes and when he came back, he endorsed the internet info and suggested we see the appropriate specialist. The story is probably far from over yet. But right we feel we're on the right road. read more

Absolutely dont try this office. While Dr Duarte seemed pleasant enough during the 6 months (he does sit w/ his back to you the entire time & simply nods head w/ out looking at injuries or issues you express concern about) I was a patient his staff member, Sonia was a major nightmare! I had a appointment cancelation by by Sonia less then 24 hrs BEFORE appt. When I became upset about the last minute notice Sonia proceeded to LIE stating she had tried to contact me a week earlier. Not a single voice mail left by her, cell records by sprint show zero incoming calls from the office missed or otherwise. Not to mention I had spoken to her 2 days before the cancelation by her. Not once did she mention it being canceled during that conversation or the following day in conversation about why she failed to put prescription request thru. She refused to put my call thru to back office staff who had requested me to personally ask for Lynette regarding a referral she was working on. It took 2 days for Lynette to finally contact me because Sonia had failed to put call thru or send msg 2 days earlier letting her know I had contacted Lynette at her request. When I last spoke to Sonia it was on speaker phone w/ bad reception. I asked to speak to her mgr so I could file a complaint about Sonia hanging up on me (3 times in 3 weeks) because the last contact call she perceived a speaker call as shouting even after explaining I wasn't shouting it was speaker call, poor reception & couldn't here her. Sonia refused to allow me to speak to office mgr after leaving me on hold for 10 mins, returning too tell me office mgr was out to lunch. I asked to be called back. I was never called back & when I did call office again on the following Tuesday I was informed I was NO longer a patient due to "abusing" a staff member (member was Sonia). Not once had I ever had any trouble w/ staff, always friendly & showed respect I was when there for visits. Sonia lied to cover her mistakes. Not once did office mgr or Dr. Duarte contact me to hear what really happened. Dr Duarte FAILED to have another Dr. cover his patients when he was gone, leaving me w/out extremely important medications that needed refilled & had been requested to be refilled for a week...again Sonia refused to put request to office. This office, staff & Dr were negligent in providing care to me. I am reporting to AZ medical board & filing suit for negligent care. This office then billed my insurance company (FRAUD ) for the appt they canceled stating it was a missed appt. And today lmao Sonia calls to tell me I have an appt on Monday????!!!!! Sonia clearly is incapable of doing her job, lies to cover her mistakes. And Dr. Duarte clearly has ZERO respect for his patients. To leave a patient w/ out required medication or refills that can cause health dangers by quiting over night shows a deep lack of patient care, neglect by him. In addition to leaving me w/out medication, I was left w/ an open infected wound that required sutures. This forced me to make several Emergency room visits due to suddenly have no primary Dr. , add to it ER fees & taking up room in emergency room that more critical patients needed. Dont go here unless you want to be treated as a 2nd class citizen, hung up on by Sonia, lied to, lied about & not provided w/ proper medical care. read more

Should you be searching for a "primary care physician" who will barely acknowledge your presence in the exam/consultation room, will sit with his back to you the entire time you're attempting to communicate with them and then will just dismiss you as a patient because they realize that perhaps they made a mistake then I highly recommend Dr. Duarte. Personally I would like to see his license revoked. I was a patient of Dr. Duarte for @ 7 years. read more

One the the WORST experiences with a "physician" I've ever had. After waiting 45 minutes past my appointment time with no reason or apology, I met with Dr. Duarte who not only spent less than 5 minutes with me and was incredibly condescending, but did not listen to half of my concerns and answered none of my questions, I then left and had to call daily for a week to get medications called in and a month later and I'm STILL trying to get ahold of someone to tell me my lab results!!! I'd have better luck at an ER. read more

Very unorganized office, every staff member looks angry and not personable to patients, but light up when the drug reps ask what they want for lunch. Dr Duarte doesn't even look at you, keeps his back to you and then runs out as soon as he can. There are better Dr's in Tucson. read more

This man and/or his office, DO NOT follow up (oh wait, they send letters thanking you for your patience). Even when told that the 'doctor will contact you' on several occasions, he still does not. A study done in 2014 still has not been addressed, and we had to pay to re-do it (and it's not cheap). We have to call his office several times in order to get that 'contact' from the doctor. Unacceptable. If you don't have time to follow up with your patients, then 1. stop accepting new ones and deal with the ones you have and/or 2. stop telling them that you WILL follow up with them. A 10 day / 2 week time line for a sleep study, has turned into MONTHS. Do not waste your time with this doctor. Do your research and find an actual doctor who is capable of doing his/her job, properly. read more

My grandparents have been a patient of Dr. Duarte for over 20 years. He is bilingual and was a good doctor. The past 4 years now, dealing with his staff has been a nightmare. They are rude, inconsiderate and unprofessional. Sonia is a nightmare! She is unprofessional and rude and unpleasant to deal with. They all lack proper communication skills and need a lesson on customer service. They like to use the excuse that they are "too busy". I have seen these women sitting around gossiping while patients wait an hour in the waiting room. They all seem to hate their job and are taking it out on the patients. They do not follow up, take responsibility when they mess up, and are notorious for canceling appointments less than 24 hr notice. If Dr. Duarte is overstaffed and overworked, the patient should not suffer. The staff here is incompetent, unprofessional and rude. Please take your time and money else where. This place and their staff is a joke. read more

My life is horribly completely altered due my interaction with Dr. Duarte and this situation is currently being reviewed by the AZ Med Board. I was given a medication contraindicated for my condition which in turn exacerbated my condition. Is true, he does sit with his back to you and his staff is rude. In fact, this situation could have been caught in time if it hadn't been for his staff refusing to schedule a follow up appt for me because of my portion of medical costs after insurance. Here it is two years later and I am just now finding it in myself to make my voice heard. I will have to deal with this for the rest of my life. read more