They installed new PEX from meter to the house and then they determined that a whole house re-pipe…read morewas in order since it was 100 year old galvanized. The work was great and the plumbers on site were on time and busy each day. I would highly recommend them for your plumbing repair or upgrade needs.

Technician was great the one time they showed up! Customer service was a zero!!!…read more 1. Showed up two hours prior to scheduled appointment then sent me a text while I'm on the phone with them to confirm wrong time 2. Called me during the rescheduled visit to cancel and had to wait another three days 3. Took 13 days to get ahold of customer service to follow up about incomplete job AND to pay service fee 4. Scheduled to come on Thursday (July 7th) between 1 and 5 and no one called or showed up. I called and emailed the company to no avail! Horrible company to work with!!

A shout out to recommend a great plumber. We had a plumbing emergency yesterday and a friend…read morerecommended Hudson and Brewer Plumbing in Zuni. We reached out in late afternoon an Tom responded quickly. Working well past sundown, he solved our problem and fee was quite reasonable - I recommend you save this # 757-646-4862.

I had a very good experience with this company. Tom came out…read moreto my house to fix a leaking pipe. The pipe was due to be replaced per a home inspection. He did a superb job.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

I wasted my time calling and waiting for the estimator to come. Anthony came and I was supposed the…read morereceive the estimate within 2 days; one week later I hadn't received it; got in touch with them to see what was happening and NO REPLY. its very frustrating when you have a job like this and the business doesn't have the decency to contact you. I'm niit very impressed.

Im so happy i hired Hydra Irrigation for for sprinkler system. I got several quotes. Their quote…read morewas thorough, the people are amazing and the price was fair. What's more, their follow up service is very good. They've earned my trust!

Jim Bertolino is one of the most HONEST plumbers we have had the pleasure of working with. We…read morecalled him out for a whole home low pressure issue and the problem was resolved quickly. While there were no repairs needed for what the issue was, Jim took the time to explain and educate my husband and I on the systems at our property (which he installed 12 years ago)! We are now more comfortable with the plumbing/water and backflow valve we have all because of the information he gave us in great detail. If you need a backflow inspection (annually by the city) then he is your guy, the price is more than 50% less than what a well-known company here charges for the same service. Jim Bertolino & Son Plumbing and Drain Service will be the first we call from now on and the first company I recommend to family, friends and neighbors. Thank you for being a friendly, transparent, reputable company!!

Waste of time, and over charges with out fixing your problem. We had a grinder problem. Jim came…read moreout after spending $895 for the bucket to be pumped out and paying him $750. He could not tell us what the issue was, came back the second day and wanted to put a new system in. Said it would take 8 weeks and cost $17,000. We had to pay him $450 for that day. He is yet to call us back a week later. We called another company that came out and fixed the issue in 30 minutes and cost us $525. Please don't waste your time calling this man. He is a fraud and only wants your money.

Great service, kept me updated, and very timely. This kind of service is hard to find these days.read more

From the owner: Fire Protection Systems and Backflow Prevention Device Inspection and Testing Service.read more