Jonathan the manager effectively let his staff target and steal over 6,000$ in our stuff with still…read morecharging our room over a trivial noise complaint at 5pm. The assistant manager (who I have now been told apparently was THE HEAD CHEF) unlocked the door, invading privacy. My girlfriend and myself (who I was planning on proposing too 24 hrs later) were assaulted and manhandled into the hallway without being able to retrieve our items. Multiple times I tried to get my family to retrieve our valuables, and each time they denied us access (even tho we rented it for 3 days) and came up with many excuses that I am not even bothering to list here. Long story short we will be filing a federal case against this establishment for assault against me and my girlfriend, the countless lies they used to try and cover their asses were the story changed every time they told it. STAY AWAY. JONATHON IS ABSOLUTELY USELESS AS A MANAGER AND SHOULD BE FIRED. HE ACTIVELY IGNORED AND AVOIDED US AND ONLY CONTACTED US DURING THE WEDDING HOURS WE SAID WE WOULDN'T BE AVAILABLE. When we tried to call him after the wedding he avoided us until We left. The entire team is completely incompetent and will not help you if you run into trouble with staff. The The police did what they can being so limited with staff, which makes it so much apparent that scams like this can run around and go unseen. We are in contact with corporate and real federal officers who can actually do something.

This hotel is by far one of my favourites in St.John's, I've been here a few times and I'm always…read morepleased. For starters the beds are very comfortable and they are actually pretty roomy. The pool is on the colder side because it's a saltwater pool but the room which the pool is in is very humid. The complimentary breakfast is amazing! Best breakfast from any hotel. They have a lot of different options like bagels,waffles,eggs,bacon,sausages,muffins, cereal,oatmeal and a variety of fresh fruits. Their scrambled eggs are a personal favourite. Overall I totally recommend this hotel :)

Stayed here for our first two nights in Newfoundland, then the night before we flew out. Overall…read morethere's a lot to like here. The room was clean spacious with comfortable chairs, abundant closet space, an in-room coffeemaker and microwave, and a king bed. The bed was little soft for my liking, but on it were a selection of soft and firm pillows (marked as such) to choose from. The bathroom itself was quite large. The large-nozzled shower head was high enough for me to stand under comfortably, and I'm 6'6". Bath products lathered nicely, unlike those at many hotels. There is some evidence of wear on the rug and furniture, but overall the room was in good condition. Even though it's on a fairly busy road, we never heard my traffic noise. In the lobby there is complimentary coffee in the morning, and fruit-infused ice water in the afternoon. Next door is a Horton's for a tasty, quick breakfast. Overall, a good value for what we paid.

loved the city loved the hotel…read moregreat staff free parking is a major factor 4 selecting this courtyard i miss st. john's... toronto sucks so hard

Nice hotel. Great location. Wonderful service. Good rooms with excellent amenities at a great…read moreprice. (Excellent parking at no extra charge!!!!)

Solid option for the town. Upscale chain, nice rooms comfortable, well kept, ok rates. Only here…read morefor a one night stay, but staff was always friendly and efficient. I had wondered if the location on a hill at the edge of the main area of town would feel remote, but it was quite nice, easy to get around, and near The Battery as well.

This was our final hotel that my family and I stayed during our Newfoundland trip…read more Not surprisingly with most Sheraton hotels, their upkeep here is excellent and it feels upscale compared to other hotels. After staying in various hotels across the province, it's nice to have a place in a large city (by their standards) where I can walk outside and have multiple choices for restaurants and bars. My room was large and brightly lit. Clean as well. Lots of TV channel options, and the TVs themselves were of excellent quality. A/C was a bit loud initially, but I eventually acclimated to it. Overall no complaints at all with the hotel.

Came for a conference They have a Starbucks but you can't…read moreuse the Starbucks app or use the points.. not to mention they don't have the whole menu.

The walls are rather thin. I thought I was hearing things the other night but it was actually buddy…read morenext to my room snoring! Beds are super comfortable tho. Bathrooms are a bit dated and old. The rooms are renovated and nicely decorated. The restaurant has amazing fish and chips! Get Room service!

Sh*t in the pool! Took my daughter specifically to use the pool. Pool water was cloudy from a…read morechemical imbalance. Our eyes were beet red after a short swim. Coughing from excessive chlorine in the pool. Worst of it was stepping in feces on the bottom of the pool. Yes, sh*t in the pool! Took management 2 days after check out to call me back regarding my complaint. Manager was reluctant to give any compensation as complaint was made in the morning verses 10pm at night when the pool closed. I'm a Gold Level member of Marriott. This is the worst treatment I've ever had at a Marriott property in 20+ years of stays. Don't stay at this hotel!

I've stayed here before for work purposes and found it to be a great hotel, so when I was planning…read morea trip to the city, I figured this was a good bet. Check-in was easy through their app - I was able to check in before I even got to the hotel, so all I had to do was stop by the front desk and pick up my keys. The woman working the front desk that day - Sherry-Lynn - was amazing and one of the friendliest people I have ever met. She made a point of asking how my day had gone whenever I returned to the hotel after a day out in the city. Such a sweetheart! The room was clean and spacious, and the bed was one of the most comfortable hotel beds I've ever slept in. I made a couple of requests for the room through their app - extra pillows, that kind of thing - and they were followed to a T. I would recommend the Fairfield to anyone, and I will definitely be staying there again when I find myself planning another trip to the city!

Fantastic hotel, superb position…read more Located right in town and easy walk to everything and yet with amazing views. The staff are really friendly and super professional, made you feel welcome and at home. The hotel main areas and rooms were super clean was super clean and nicely modern style decor. There are so many places to eat, drink and shop right close by. Beautiful shops with with by Newfoundland atist and crafts folk. Plenty of opportunity to pickup up gifts and keepsakes. We stayed two night room #422 - looking along harbor into town and #424 - looking out to sea across the harbor. There is also a super food place to get breakfast and lovely areas inside and outside to sit and look at the harbor

It's an Alt Hotel - nice, modern, clean and cheap. I had an enjoyable stay. The rooms were…read morecomfortable, and the bed was luxurious. Having a Nespresso machine in the room was a nice touch! My only major complaint was the gym (which is important to me when travelling). It was really sparse, and the equipment (two treadmills, an elliptical and a bike) was old. One of the two treadmills was broken, the other didn't provide an accurate belt speed. I ended up working out at Good Life nearby.

Great new modern hotel located minutes from the airport…read more Has great amenities. Hot breakfast buffet Pool, hot tub, waterslides Gym Computer room Restaurant & bar Free shuttle to airport Free parking Store Room is spacious and clean. Quite.

Not enough parking. Lot was full while guest continued to flood in and make up their own spots…read more Breakfast was very unorganized and not appealing. For the amount we paid, we did not get a complimentary breakfast for our whole party. And we had people partying in the hallways until 11pm. They raised their priced and lowered their quality of service . Used to be good, not anymore. Won't be back