I have been a regular at this spa for more than a year. I love the staff, and the products are…read moreamazing. The spa is in an old house on Lemarchant Road and doesn't look like much from the outside, but don't let that deter you. Once you step inside, you smell the wonderful aromas and you'll find that the older building just adds to the charm of the place. I've tried many of their services, including massage, pedicure, all-over exfoliation and facials. I usually treat myself to a package so that I can be pampered for a couple of hours! The staff are very friendly, caring, responsive, and have excellent product knowledge. They do a thorough job and always make me feel as if I'm the most important customer they have. When I leave the spa, I'm so relaxed and pampered I practically float out of there.

Had a fantastic and memorable day with my mother at this day spa. All my email inquiries were…read moreresponded to in a timely manner and the ladies helped me plan the perfect spa packages, catered to my needs. Upon arrival we were warmly greeted with a cup of tea and only had to select our polish colour before being whisked upstairs to our private treatment room. We had selected body and nail treatments and had the same friendly and professional estheticians for the whole afternoon. The quality of the treatments were all top notch. Couldn't of asked for a better experience. Thanks again ladies, we will be back!!!

Ok first of all. This historical home is the PERFECT spot for a spa. The minute I walked in, I…read morewanted to just stay there forever. As for my treatment: Sarah was amazing!!! So warm and friendly. She did my mani-pedi with utmost care for the little details. I seriously don't recognize my feet! They are baby soft through and through. She made a solid recommendation for my finger nail colour, I'm obsessed! I wish I lived in St. John's, 'cause I would come here on the regular.

Who wouldn't want to relax and have a spa treatment in a historic, turn of the 20th, fully restored…read moremansion across from Bannerman Park? The location is luxurious and quiet. The staff are caring, friendly and only as chatty as you want/need them to be. Could have used a bigger selection of nail polishes for the pedicure I had, but the salt scrub and massage lotion had a wonderful, tangy citrus smell that relaxed me immensely. The start of the appointment was made that much better with a chai latté, and also did a wonderful job of making me forget about my email for he duration. Thank you, Winterholme spa. I will be back!

Got a junior stylist, who wasn't comfortable doing bangs yet, and she asked a senior staff member…read moreto do it for her. No big deal. Then when the haircut proceeds, I only feel a few snips, but didn't think anything of it. Stylist starts to style my hair, and I didn't think much of it and gave them full faith. When I got home and put on my glasses, I saw my bangs were TERRIBLE. I went to First Choice to get them fixed, and the stylist there asked me if I had cut my bangs myself! I told her that I had just come from another salon. She inspected the rest of my hair to point out to me that my hair WASN'T EVEN CUT. She fixed me up, thank god. I emailed and called Sound about a refund, and they wanted to get me in to get it fixed--but I had already gotten it fixed somewhere else. They refused to give me a refund and said there was nothing else they could do. Would you go back to a business where the senior staff--who is training other employees--royally ruined your bangs? And I would like to point out, that I paid full price for a haircut that I didn't even get! Lesson learned. Would not recommend. Will never go there again.

This has been my salon of choice for nearly two years now -- or at least it was, when I had a job…read more My hairdresser is named Vanessa and she's the kind of girl who knows exactly what will look good on me the minute I walk in the door. She's also extremely tactful and somehow manages to convince me the "straight-across bangs" I want would be hideous for my face shape without making me feel like an idiot. Their soundtrack always rocks. Regina Spektor followed by Fiona Apple? I love it. If anything, their complimentary head massage alone is worth coming for. I'm not kidding, I have to refrain from telling my masseuse to STFU while his/her fingers are delicately rubbing my poor exhausted head so I can completely immerse myself in the moment. If you get your hair dyed, they'll even give you a free foot soak. I've never felt so feminine as I have with feet dipped in hot, fizzing water while hair is wrapped in a towel and flipping through beauty magazines. Gives the illusion of luxury. I also once had a make-up lesson here, and ended up spending a fair chunk of my pay cheque (back when I had a job) on make-up and other goods. That was almost a year ago, and I still have most of the items laying around in good shape. All their products are completely high quality and nature-friendly. Read: expensive, but worth it.

Do NOT get your eyebrows waxed here!!!! I used to have nice thick brows. Went in a year ago and…read moreasked for a simple "clean up" and they absolutely butchered them. They changed the nice, natural shape to make them thick on the base with an almost vertical line straight up, and the thinnest tails ever. I went back to complain and they tried to fix them but ended up giving me tiny, thin, and SHORT eyebrows instead. It was truly mortifying. I've spent the last year trying to grow them back with no success. I have bald patches everywhere. I've spent hundreds on different brow makeup, I have to draw my brows on every day now (and I HATE makeup). I'm now paying hundreds for microblading to fix this mess. Do NOT make my mistake - avoid this salon at all costs!!

Was in St. john's for a visit and wanted a couple of esthetic services done. Location was…read moreconvenient to Stavanger shopping area. First off, I am pretty easy to please and rarely grumpy. When I called to make the appointment, I encountered the surliest person ever. I was a terrible inconvenience with the talking and the asking for an appointment. Hear the sarcasm? That's the tone I encountered and I was horrified. Appointment booked. Went to spa and it was very clean, lots of products and extremely busy. Same person from phone checked me in. Her mood did not improve with time. Esthetician was very friendly, efficient and particular over her work. I could not fault her at her skill. Unfortunately when I got home, the eye brow wax actually tore skin which has never happened in 15+ years. Otherwise a good job. Check out was ... No how was your experience? No chit chat. Actually took calls when taking my payment. There were 2 people on the desk so I expected something else. It's what I am used to at other spas I have been to visit. Prices were average to above. Will I return? Unfortunately no. When I was asked by family and friends there about my experience, I told them my experience and left them to form their own opinion. Sorry to say they were not interested in trying it.

I am giving this salon a 3... but really it should be a 5 (for customer service) and a 0 (for…read moreactual hair colouring.) AMAZING CUSTOMER SERVICE DESK! They got me a full refund when the stylist turned my hair an odd shade of grey/blue. The stylist: did not do a good job on my hair; she also tested a new product on me she had never used before. She admitted her mistake but had very little time in her schedule to do my hair. She left it limp and flat; no style. It was an awful experience. I really trusted this salon and except for a great front desk, it was a major disapointment.

I visited the hair factory today, this was my first experience in St. John's Newfoundland being at…read morea hair salon and spa. I just moved back from Alberta last month and I was so excited to have a Newfoundland experience in a salon and spa. The pedicure that I received from the esthetician was so good it was a five. On the other hand my haircut experience was a one. If I could give it a 0 I would because it was such a disappointment. Stylist that I had was very preoccupied with the client that she had before me. Left me a few times. I feel that I was overcharged for my service, I do not feel that the shampoo that I was given was very good and I had a basic haircut. She blew dry my hair and did not flat iron it or didn't even show me the back in the mirror to check to see if I was happy and sent me on my way. I was charged $80 for the service and I don't even know what I got. My husband came to pick me up and was wondering what was wrong with my hair. I give the spa a 5 The salon is zero. My Spa experience was wonderful but my salon experience was very disappointing and I will never ever be back to the salon and I will spread the word.

It was the best hair cut I ever had. Sara was wonderful. I have curly hair and have never had…read moreanyone give me such a great experience and my hair turned out awesome. Would recommend them to anyone

I had my first visit to The Head Room. I went in with a problem with my hair color and cut. I was…read moreso impressed just walking into the place,,it was very inviting, comfortable and peaceful. I was greeted by my new stylist, Bernice..and she is a keeper. I left feeling important, brighter eyes, brighter smile, and absolutely delighted, it was like I got a complete make-over. I will never go anywhere else again. Bernice knows how to treat her clients, and listens and discusses treatments and suggestions and methods. THANK YOU, BERNICE. See you in six weeks for my maintance appointment. Regards, Ruth Lundrigan

Been a lotta years since I stayed at the Hard Rock Hotel in Vegas, but they do the rock theme here…read moreevery bit as well as HR did. Decor in the rooms, hallways, and open areas is on point. Music throughout the hotel is perfect. Exile bar is beautifully executed and the bartenders are just what you want--attentive without being disruptive. Walking distance access to all the bars, music, and restaurants on George Street is icing on the cake.

Stayed at JAG hotel for a conference this past week. The rooms were spacious and the staff was…read morehelpful. Also had a drink and onion rings at the Exile (hotel bar) which was good.