The staff at Pinnacle Heating and Cooling were incredible. Matt, Jessica, and Randy were so helpful…read morein installing a propane conversion kit into my fireplace. Even though the manufacturer kept sending them the wrong part (not their fault), they persisted in communicating with the manufacturer and sending back the wrong part over and over again until they received the right one and installed it. And this was for a fireplace that I didn't even buy from Pinnacle--so this project was not a money-maker for them at all. But they were so gracious in agreeing to work on it, and in helping me with getting this fireplace to be functional! In the end, it works perfectly--because of them!! Very reasonable pricing too. This is an integrous, excellent company; I recommend them 150%!!

I do not take these reviews lightly. I get no pleasure out of writing negative comments about…read moreanyone or any business. However, in this case I felt it necessary to share my experiences. Maybe this review will save someone from having to deal with the dishonesty and deceitfulness I have experienced from Pinnacle. In February 2022 my furnace went out. I called Pinnacle because I have known one of their employees on a personal level for nearly 20 years. The owner of Pinnacle came out right away and gave me a quote to replace both the furnace and AC unit. I was very impressed with how quickly they came out and were willing to get us a working furnace. I signed the contract for the new heat pump with a ten year parts and labor warranty, nearly $10,000. The Pinnacle techs came the next day, performed the install and we had heat again. So far, so good...right? Fast forward six months. We receive a letter in the mail from Pinnacle. The letter is contract for bi-annual maintenance services, nearly $300 a year. The letter states that the maintenance contract is required for the warranty to be valid. Nowhere in the original contract that I signed did it state that there was a required maintenance contract for the ten year life of the warranty. This adds approximately $3000 to the cost of ownership of the furnace. Pinnacle tells me that I do not need to purchase the maintenance contract, but in the next sentence tells me that the warranty that I paid for will be void. Pinnacle has put us in a no win situation. We were sold something, six months later we find out that what we purchased will cost us more money every year. Do I swallow my pride and write them a check for $300 every year, or stand my ground and not give them another penny? In the end, they win either way. To make matters worse, Pinnacle knows exactly the situation they are putting their customers in. Hopefully this helps other potential Pinnacle customers avoid the deceitful business practices. In good faith I could not and would not recommend anyone using Pinnacle for their heating and cooling needs.

C W Suter heating and air conditioning Sioux city Iowa , very good company . My furnace broke down,…read moreI was going to be without a furnace for 4 to 6 weeks without furnace . The furnace unsafe to run , but it was still under warranty but they couldn't get any parts . So Suter installed a new furnace. Now I am ready for winter . Thank you very much Suter . My family thanks you too. I will go to no one else but C W Suter .

Friendly, affordable, 5 star service! Really friendly people who totally know their business. Fast…read moreappointment times and competitive pricing.

excelent service, was onsite within 2 hours. did a fantastic job, would recommend them to anyone…read more my main sewer line was clogged. very knowledgeable. aaaaat!

Judge was here before my appointment time. He got my tub and sink drain working and he cleaned up…read moreafter himself.

This is the second time I've called Quality Appliance and been highly satisfied both times. Last…read moretime the washer was in need of help, this time it was the dryer. They called and told me they were 10 minutes away, I appreciated the heads up on when they'd arrive. The two workers were polite and tidy. They let me know what was going on and got it fixed fast. They did a last check and weren't satisfied with what they found. They stayed till it was right. I complimented the workers on ensuring the job was done right. The guy said "we wouldn't leave till we know it's right." That might seem to make sense, but I've had workers "fix" something, only to find it wasn't really fixed. Your company is staying in my contacts! I hope I don't need you for a while, but when I do, I know you'll get it right.

Called to make an appointment for a service call. Phone was answered promptly and staff was…read morecourteous. So far, so good!

The plumber arrived on time, was competent, worked efficiently. Installed toilet and kitchen…read moresink. Highly recommended.

Moos plumbing just came to my house and fixed a RO water spout in kitchen and replaced my broken…read moregarbage disposal under sink. The service and price was great. The plumber they sent was a great guy and I plan on using them regularly for my future plumbing needs.

Very professional and excellent service. Mike took his time and did what was best for our kitchen,…read morenot what was easiest for him. I would recommend this company 100x over again. And will be having our bathroom done as well!

Great folks to deal with from the lady that set up the appointment to the electrician that was…read moreprompt in hooking up my electric hot water heater. Will definitely use again for future electrical needs. Highly recommend. Joel G.

Excellent Service, responsive, helpful, reasonable prices, estimates, shows up, does great work!!!read more

The installation crew Will, Ray, and Neil did an excellent job installing our new Lennox Heat…read morePump. They were timely, professional, polite and courteous. They were very mindful of being respectful of our home and cleaning up afterwards. They took the time to familiarize us with the operations of the new unit. I highly recommend Kalins Indoor Heating and cooling for your home HVAC needs. The salesman, Josh, was excellent answering our questions, explaining options and recommending the various units to meet our needs. The whole process was seamless.

-10 degrees at 11pm at night and furnace goes out. One of the few that answered a phone and thank…read morelord i had Anthony answer. made it to the house in the middle of night/morning and got our heat working! i could not have asked for a more professional/courteous person to speak to on the other end of the phone in the middle of the night. Excellent work/person and will be a return customer of Kalins going forward because of him! Thank you Anthony!!