I am new to Duke City Primary Care and cannot express the gratitude I have for the Drs, MA, CNA, medical staff and office staff I recently transferred out of another large medical organization and found Duke City I've received personal , caring , professional care on first visit and felt this is where I need to be for all my health care needs Shout out to Clarice Carrillo, my new health care professional! read more

Visit 1: They rescheduled without telling me. Their automated text alert system still sent the message. They said it's not their problem. Visit 2: Overcharged for an annual wellness check because I mentioned I have chronic pain. $300 for the doctor to say: "Come back if it gets worse." read more

The NP, that I saw, down in Los Lunas wore her mask the whole time & had the personality of a door knob. I need someone with a spunky attitude! I saw her once & won't go back. read more

Thought I'd give this place a chance since I'm new, but not it's not great. I was late and called the phone number to this location and was promoted by the voice to go for the text messaging feature, so I mentioned in the text my name and I'd be late and was told there's a grace period. I signed in and was told they weren't notified and had to reschedule - for 2 months... They do not get notifications from the text messaging system, I was told. I feel like no other options were offered other than going to another location or going to urgent care to get my meds refilled, and there's policies on this - or maybe the front desk doesn't know other solutions. DCPC, please review your help solutions. My previous primary would have not done this, as I've been offered by them to wait to see if there's a cancellation. I took the rebook but unsure about it, or maybe go back to virtual visits. read more

His front office staff is billing for procedures that I haven't authorized . I went into his office Duke City cares primary care on Montgomery.the front desk has no record of them charging me. I'm reporting it to my insurance and the nm medical examiner. read more

Duke City Primary Care has the worst phone response of any business I've ever dealt with I get put on hold for 1/2 hours an still no one picks up read more

Just want to preface this by saying this is more a review of their Tricore in house lab and Tricore in general which is a terrible company. They don't seem to read the electronic orders and I was charged with a test that was not included in the order which I confirmed with the doctor and even showed Triciore the proof of the order. Avoid getting your labs done at any Tricore location if you can, bunch of crooks read more

I called Blue Cross Blue Shield and requested to be set up with a primary physician. They send me a list. I used Duke City Urgent Care in the past, so I give them a call. I already have the physician picked out. When I get to a live person, I tell her I wish to be set up with Francis Torres. She tells me that he doesn't accept new patients. I reply that I certainly don't want to waste anyone's time and that I wouldn't have called if Blue Cross' primary care provider list didn't show him accepting new patients--- *CLICK* She hung up as I was speaking. Had she given me the opportunity, I was going to ask if there were another provider who WAS accepting new patients such as: Heather Pink or Jennifer Walker or Daniel Coston or Mai Luu or Sarah Simmons or Kelly Spring. or Margaret Von Hendricks or Kathy Wilson or Brent Gillespie...ALL providers listed as Duke City Primary Care physicians accepting new patients. I only chose Francis Torres because he listed an affiliation with UNMH. I would have been willing to make an appointment with another provider at the clinic---had I been given the chance. I wasn't. She simply hung up in my face. read more

Duke City Primary Care - Family Practice Near Me - Albuquerque, New Mexico

I called the main number asking if I could see a MD. they informed me they did NOT have MDs at any of their locations. I've also had 2 different phone persons be absolutely hateful. The first time was because o could not find their Edgewood location. I followed maps and it took me to a dirt parking lot. by the time I got through, she told me I might as well not go because it was too late and hung up on me. I called because I was sick and wasn't going to make the appointment. my hope was they could fill the spot even though it was less than 24 hours. she hung up on me! I've tried to stay with this practice for continuity of some kind of care, but have given up. read more

Excellent, they have Urgent Care and a Regular Clinic in a couple areas of Albuquerque, Cedar Crest and Moriarity. I have found caring and compassionate Doctors and very nice Staff. They off Imaging and Xrays at some of the locations. Walk in and cash pay too. Patient Portal helps to keep in touch with your Doctor, Virtual Visit and Managed Care. read more

Avoid this provider. A family member had an appointment looking for a new primary care provider. An appointment was made and then cancelled at the last minute by Duke. No real reason. Meds needed renewed so an online appt was made, after some delay, for which they charged about $300 for a 30 minute consultation. A new appt made for a primary and was told it must be in Edgewood, as a new patient, and then could be transferred to ABQ. 3 days before the appt Duke called and wanted to change to ABQ office with a different provider. Family member agreed. Day before several communications confirming appt. At approx 5:45 am on the day of appt Duke sent a text cancelling appt. Duke is difficult to impossible to reach by phone so went to office. Got the run around. Asked for old appt in Edgewood. Not available. New provider in ABQ just did not have time to see notwithstanding the confirmation the day before. Receptionist offered a new appt in 10 months (not a typo). Gave 1 star because no ability to give zero stars. read more

Duke City Edgewood Dear Lord Let me tell you DO NOT call for help you will get someone who does not speak English and could care less about your health or about anything you are trying to tell them. Trust me when I say they could care less if you live or die! So frustrating! read more

I am new to the PCP side of things, but I'm excited to start getting general care there. Their urgent care is always professional and knowledgeable and I know I'll be in good hands. read more

I'm so thankful for my Dr in Los lunas she's young but is knowledgeable, passionate then drs 2 times her age thank 6 Dr G

Do NOT have labs drawn here, or ordered by them! They cannot properly code tests ordered for Medicare or your supplement, and you will be charged 100% of the lab bill. This is the second time this has happened with them. read more

I had a new patient appointment at 10:20 am at their Cedar Crest Office On Oct 2. I sat in the examining room until 11:00 then asked the very nice assistant how much longer. She said 10-15 minutes (a little unconvincingly). I had to leave whereupon the front-desk staff told me, "You have to understand, the NP really cares about her patients and takes a lot of time." I responded that she couldn't care all that much if she was willing to keep someone waiting that long. Their response: "Well, she doesn't know you yet." Implying that had she met me she would have been on time? I sent an email describing the above experience. They've blocked my email!! Life is short, shorter without adequate healthcare which is getting harder and harder to find. read more

I wouldn't recommend Duke City Primary Care to my worst enemy! My PCP failed to care, the appointment scheduling personnel/system is horrible. The physician patient relationship is non existent! I terminated my association with K. Wolf, NP & DCPC 10/18/2023. P.S. Maybe I would recommend to my worst enemy. read more

this is a horrible clinic the stuff is very rude and doesn't respond to any calls. please do not choose this this clinic as your primary docto. read more

don't bother wasting your time. if you get an appointment they will call you the day before and cancel it after you have waited for 3 months. and then want to reschedule for 3 more months out. i have waited 6 months for an appointment they just canceled for tomorrow. just don't waste they do not want new patients. this is the absolute worst healthcare i have dealt with in 60 years. unbelievable. i have 4 family members who will no longer be patients there. read more

I called their appointment line to establish care only to encounter a very obtuse phone system. It answered and after a series of announcements asking for patience for their new system and 5 second pauses a list of options lead me to the hold bank for making a new appointment. After waiting on hold for 10 minutes I was finally told that I was 20th in line to talk to a human. This caused me to imagine if I was calling with a medical problem that I needed help with and realized that I am not willing to wait on the phone for literally hours when I need an appointment. There are a number of other clinics in the albuquerque area who still actually answer the phone for patients. This place seems like an automated mess with far too many cracks to fall through. I don't want to establish care with a clinic that has such an inhuman approach to patient relations. No thank you. Ill keep looking. read more

I've been a patient for years and have needed to reestablish care with at least 4 different providers. Consistency with my provider would be great because the last 3 have left within a year or two. On several occasions I've been sent to get labs and have been denied due to the providers ordering the wrong test. Not the best choice if you need help with new primary care health problems but for maintenance they are okay. For 13yrs I've had a career as a RN (soon to be Nurse Practioner) in hospitals and outpatient settings and I am disappointed with the the care I have received. read more

Thank you - Heather Dountas, PAC and all of Duke City Primary Care Montgomery. After being shuttled through different systems of health care, Duke City Primary Care fulfilled our needs in a professional, kind and expert manner. We rate the care, care quality and all the office personnel as more than excellent and a welcome respite for all patients. Thank you - highly recommend. read more

A good clinic. Very detail oriented; they try to help...with a good staff... I used their services while in that area read more

its to cold in ur clinec turn on the heat i dont like it whenits cold drs are vry nice

My wife and i became new patients last Fall 2022, Three weeks ago my wife came back from a conference with serious symptoms and was tested there or Covid. Three weeks and counting, no test results yet, way past any time for treatment if it was Covid. Lack of results can be life threatening. My wife called every day for her test results with no success. Finally she was told that they were sort staffed and lots of patients were still waiting for results. Duke City is owned by one elderly New Mexico doctor who also, for us, is non-responsive, if still alive. We no longer trust this place. Beware. read more

Walked on and the Receptionist ignored us then 2 more people walked in and she ignored them too. Way to run a medical practice.

Worst experience I've had at a doctors office. I went in there because I recently moved to NM I was on Medicaid in Colorado and was taking vyvance for my ADHD, my whole purpose of going there was to get back on meds even tho I was paying out of pocket. I pay up front to see the "doctor" named Brent I explain my situation and he tells me I need to go pay to see a psychologist to get prescribed that and that he can't do cuz it not what he practices. Witch is BS I've only been prescribed by primary care doctors, he tried to give me some medicine that I looked up that's for helping you with depression and to stop smoking. Witch has nothing with my situation at all. I chewed him and he gave me my money huge waste of time. read more

If I could give this operation zero stars I would enthusiastically do so. Duke City Primary Care is a disorganized mess. After four days of trying to get a prescription renewed, we are now facing a weekend with no insulin for her. We have both been with Duke City for quite some time, shortly after they came to Edgewood. They started out mediocre and ended up worse. We're with their Cedar Crest location now because they lost our doctor in Edgewood. We're looking for a new doctor starting Monday, and I have references to some malpractice attorneys coming. AVOID! read more

Just another low-quality NM medical office that wants your money for the littlest effort. No physicians on staff at least at the office I tried. The left hand doesn't know what the right hand is doing, so if you have to use them, plan to make follow-up calls for everything, including your blood tests, etc. which they send you to another facility to get. (Yeah, your time is meaningless in their goal to take in as much cash as possible.) Expect to be treated like a second class citizen. read more

I was supposed to do blood work at TriCore at the request of my PCP. When I went to get blood work done, I was told there was no request for blood work from my PCP. So, I called the DCPC office on Montgomery and explained that I went to get blood work done but there was no request out of their office. The lady rudely told me that I had waited too long and it was no longer in the system. I explained that I had had a PCP visit recently and that I did not think it was too long. The lady was very rude again and told me she was going to look up when the request was made. I told her not to worry about when the request was made, but rather simply put in a new request for bloodwork. Again she was very rude and disrespectful to me. I asked if I could make a suggestion and she told me "Yes". I said, "Maam, you really don't need to be snarky with me. I am just trying to get my blood work done". Again she was very rude and asked me if I want to talk to someone else. I told her I would like to talk to her supervisor so she got her on the line. I explained the situation to the supervisor and it felt like she took the employee's side by telling me she would review the tape and see if she was rude to me or not. I shared that I would appreciate that. This morning I went back to TriCore to get blood work done and they told me again that there was no request for blood work. I called DCPC on Montgomery again and got the same lady again. I explained the situation to her that there was no request for bloodwork and again I asked if her supervisor could call me as soon as possible. I am yet to receive a call back. I have never been treated so disrespectfully in 30+ years of being a Presbyterian member. I do not recommend that you go to the Montgomery office of DCPC! BTW. I can't give zero stars so I have to give one. read more

Really sad that this office can't help anyone that just needs a physical/check-up for at least 2 months! Calling on July 1 and being told that you can be seen in September is just wrong. read more

Didn't even get seen because the front desk person was a tragically awful, unhelpful, and bitter person who refused to help me reach a solution when I forgot my ID when I checked in. read more

They called a couple of days before and cancelled my new patient appointment due to a family emergency and were unable to get me back on the schedule for another month. I had already waited over 3 weeks for the appointment in the first place. I understand that unforeseen things happen, but the schedulers attitude showed that she was not willing to accommodate my needs and she obviously couldn't care less about my need to see a provider. Very disappointed. read more

I was so happy to start with my new PCP here. Dr. Luk is amazing, very thorough, patient and incredible at her job. It's not easy to find a PCP who will take the time to really understand and help you these days. They are incredibly helpful here! read more

I have visited both the Moriarty and Edgewood offices and have found that most of the providers are incompetent and spend only 10 min in the room with you. There is always a high turn around with employees and providers every time I visit there is someone that has left or that's new there. The offices are filthy and often out of supplies and vaccinations. The equipment is out of date and broken most of the time. The employees seem to be miserable it feels like a hostile environment with animosity tension. I have witnessed the office manager belittle employees and walk around in stiletto heels and dressed like she's going to the club and does not look appropriate for the medical professional clinic setting. read more