Prompt, friendly, professional and dedicated to fixing me up. You can't ask for anything more than…read morethat! Deanna was a pleasure

Love love love this urgent care! I've done both telemedicine calls and walk ins! All times were…read morefast and got seen right away, forget waiting for hours at other places, this is the place to go. Professional, thorough and kind.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

Fever and chills for 3 days and they wouldn't give me antibiotics. The wait time was supposed to be…read morean hour. Three hours later and two PA's I got sent home with Tylenol. Worst "urgent" care. if I could give

Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and…read moreif they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times.

Came in with my mom at 7:40 pm after calling to verify if they could see my mom prior mentioned…read morethey closed at 8 if we can make it before then. Which we did. Arrived and the front desk then told me they quit seeing walk-ins at noon today. Looked on website immediately after being told this and it said walk in welcome. Obviously their management needs to communicate better. To refuse care on someone who is so sick when you arrive and be told this is in humane !!

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

Disturbing the healthcare industry in Albuquerque continues to lack professionalism, as well as…read morelacking appearance as professional. An employee who is triage patient is dressed in construction clothing with a knife in his pocket and has a ball cap backwards like he is working in the yard or a construction site. This just tells you how much Albuquerque, New Mexico has serious problems finding quality medical employees who represent their practice in a manner that an individual feels comfortable when encountering a medical professional! This UC as others continue to act and treat individuals as livestock instead of human beings. Unfortunately, we're stuck with this type of behavior because of the lack of accountability of their employees and organization. One can only hope that once getting quality medical treatment instead of thinking they're at a construction site.

Seamless experience. Easy to make a Sunday appointment, efficient check-in, friendly front desk…read morestaff, professional and friendly medical assistants. Dr. Jo is outstanding! Presbyterian and Albuquerque are fortunate to have a physician like Dr. Jo. Presbyterian has done an excellent job in providing after hours medical care.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

I wish I would have joined GoPrivateMD years ago! Dr Tom and staff are the best! No wait and always…read moreavailable when I need them.

I enrolled with GoPrivateMD for two years, ending July 2026. I found Dr. Pascuzzi adequate, if a…read moretad obsessed with my T levels. The reason for my one-star review is his assistant (and wife) Shannon. Shannon is incompetent. She couldn't manage GPM's on-line interface. She was unable to get my medical records from my prior PCP (not a problem for my new doctor). She didn't notice when GPM's selected testing service didn't run all of my tests and then sought to blame me when I pointed it out to her. She then sent me test results for another patient, which I only noticed were not mine when I saw that I (male) had apparently been tested for menopause. I wonder what steps, if any, she took to notify the correct patient of this HIPPA violation. When I sought a refill on a prescription, she demanded that I email her the prescription name, another HIPPA violation. Yet somehow she figured out what my script was when I decided not to renew with GPM, emailing me the script name, another HIPPA violation. In addition to violating HIPPA, her email style is condescending and rude. From what I could tell, Shannon's only strength was making sure my annual fee was paid. Want the kind of special attention concierge patients deserve? Go elsewhere.

DO NOT GO HERE!!!!!!! Unfair billing practices is their specialty. I went here over a year and a…read morehalf ago and honestly forgot about the bill because they didn't bill me until OVER A YEAR LATER. Per NM law, they have no leg to stand on if they can't provide proof they billed you in a timely manner, ultimately resulting in them eating my bill. I was not about to pay it because they couldn't be bothered to bill me timely. About 6 months ago, my husband ended up at the same urgent care even though I told him not to. Guess what? Took them SIX MONTHS to bill him. We received a bill of $10 and called prepared to pay when the guy in the line notified me we owed over $100. I said that's odd considering I have a bill here for $10 that was "sent" 4/20/26 which, again, super weird because we just received this bill in JUNE. Proof that they don't have their crap together. The customer service guy was less than helpful so I asked to speak with the "supervisor" who oddly sounded like the same guy lol only to be HUNG up on TWICE. Called back immediately and demanded to speak to him but he was suddenly out of the office literally 10 seconds later . Then the guy said they were ready to take my $10 payment and I told them to eat the bill. I would not put it past them to charge me the full amount so better safe than sorry. Also, people, medical bills can't be sent to collections by law in NM unless they are over $500. Do your research! It'll save you a lot of money when it comes to companies like this with unfair and ILLEGAL billing practices. No sweat off my back. I was ready to pay what they billed me but after the horrible way I was treated, good luck to them and hope they go out of business. Will be reporting them to the BBB also. Save yourself the hassle. Do not use these people - they also have one other location on the east side. Avoid them at all costs!

the lady at the front desk was a real witch. not helpful at all. sorry you hate your job and gotta…read morebe here on a Saturday!

Came in for a deep cut to my son's leg. The staff was very accommodating as me and my husband were…read moreboth lightheaded just from seeing the open wound. Beyond taking care of our son, the staff gave me and my husband anti-nausea medicine. A great place to visit when you need to go to an urgent care.

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

TO: TANYA BRNDZIA Deeply Disappointed by Lack of Compassion…read moreand Professionalism I brought my daughter in to be seen, and while she initially did well--greeting staff and sitting calmly--that shifted the moment the NP approached her. My daughter is autistic and, like many neurodivergent children, can become overwhelmed with unfamiliar or abrupt interactions. Instead of approaching the situation with patience or understanding, the doctor said, "If you can't control your child, I don't have time." Let me be clear: 1. My daughter has special needs, and regulating a child like her takes time and skill--not impatience and judgment. 2. There's a reason these appointments are scheduled--to meet the patient where they are and provide care accordingly. 3. The comment was not only unprofessional, but extremely insensitive, especially coming from someone who chose a career in providing care To others. TRULY DISAPPOINTED & DISGUSTED.

don't come here. They don't care. They just want to send you on their way. I had went in because…read morebecause I was experiencing flu/covid symptoms, I got tested &' was negative for both of them. They told me I had a simple cold &' i should be able to go back to work. Well two days comes by i go to work i have another fever. So i go back tell them I was feeling worse &' I got tested again. I waited for 2 &' A HALF hours just for them to tell me they don't know what's wrong with me, so they gave me a Throat culture &' i wasn't supposed to receive the test results until Friday supposedly. they sent me home with nothing &' just told me to take ibuprofen &' tylenol. I couldn't wait till friday so I had went somewhere else to get checked &' turns out I had MULTIPLE things wrong with me including pneumonia. Friday passed &' Next care never gave me my tests results. The doctors here suck.