This company is the worst They ask for you to pay on line…read morewhich I do Then on the due date they send a new invoice saying you are late I know this review will not change their method of insulting their customers but I needed to vent

I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy's headquarters in Charlotte. It's where we've sent our payments. There's also a Yelp listing for Duke Energy in Durham here: https://www.yelp.com/biz/duke-energy-durham