I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler

Allied Aire installed new a/c units and furnaces for my dual-zone hvac system one year ago. The…read moreprice was fair and the installation team was excellent. Everything continues to work great - quiet, efficient and effective. I've had one follow-up maintenance appointment and the technician was fantastic. I am extremely pleased that I decided to go with Allied!

Mike Peterson with Allied Aire was very professional in covering our routine maintenance for my…read morehome. I have had consistent communication with Allied Aire. They are very reliable and responsive to my heating and A/C needs.

I have been a customer of Cool Tech (Randy) since June 2018. Over the years, Randy has serviced two…read moreof my properties numerous times and even replaced an AC unit at one of them. Cool Tech (Randy) provided my wife and me with excellent customer service in the past, which prompted us to write a favorable review five years ago (Brwnblk R). However, about two years ago, we informed Randy that we were canceling our priority maintenance agreement, and he assured us that we would receive a refund. Despite countless follow-up phone calls and messages to both Randy and Jeremiah, our concerns have gone unanswered. The lack of communication, failure to issue the promised refund, and overall unethical practices have been extremely disappointing. What once was a positive relationship has unfortunately turned sour, prompting this negative review. I urge other consumers to seek alternative recommendations for heating and air services. Unethical business practices like these should be avoided at all costs. Marion B.

Randy and Jeremiah of Cool Tech Heating and Air are the BEST! They kept my old system up and…read morerunning for years and when I needed to replace it they guided me through the process of choosing the best unit for my needs and it's been perfect. They are honest, knowledgeable, reliable and fairly priced. I highly recommend them!

Unfortunately, started out positive and I recommended John to several folks for years now. I…read morereally promoted his business based on our previous services. Seemed to have our best interest to save on new units by repairing parts , etc.. nice guy. Recently , no communication. We have an issue , no texts, no emails, no calls, I've even stated on my texts, calls, emails- if this is no longer the correct number or no longer your business- PLEASE, let me know. Nothing. I don't know if he's in business or sick or what? Just ghosted. Disappointed!

John kept me updated on his arrival time via texts and showed up ready to get to work. He quickly…read morediagnosed the issues with my air conditioner, and got me back into my "cool zone". There was NO, ZERO, attempt to up-sale me or sell me something I didn't need. Knowledgable, skilled, honest and fair...what more could you ask for in a repairman?

Very honest and trustworthy installer and business always quick to respond. Very fair ethical…read moredealings with him had three systems installed several years ago. They have worked great and been very efficient Also , anytime I call him, He shows up quickly. It's hard to find trustworthy folks nowadays.

Shady business, would avoid at all costs. Had an AC system replaced and the owner seemed very kind…read more After the install, I noticed the water pan under the system was filled with water, which is something that was supposed to be fixed during the install. After dodging my calls to correct it, they blocked my number for no reason. I was very cordial, and did not even ask for it to be fixed for free. After further inspection, the drain pipe for the main drain was angled up about 5 to 10 degrees, filling the evaporator and making it overflow into the secondary pan. This is simple to avoid and was a careless mistake. Very sloppy work, and performed by a company you cannot trust. Dont make the same mistake as me and risk your hard earned money.

Prestige Heating & Air is amazing. Joe the owner was Heaven sent. I was having a tough week as we…read moreare in the process of moving and he was a joy to work with. Great pricing, but more importantly excellent customer service. I used a Charlotte big box large HVAC company in the past who was always trying to up sell a bunch of unnecessary add ons and was way over priced. It was nice to finally deal with someone ethical like Joe. If your in the Lake Norman area or any area Prestige Heating & Air services in the Charlotte area, there is no need to look any further.

They told me that I had the freon that was discontinued and it would cost $1,000 just for freon…read more They then said that our freon had flat lined which meant there was a leak in our coil and all together it would be $3,000. I had another company come out and they said that we did not have the discontinued freon and it was obvious by the big color sticker on our unit. They also said we had a little freon left and our coil was not leaking. Cost me $250 instead of the $3,000 they were trying to get from me.

Our air conditioner died and we have a very narrow AC cabinet. So they helped pick the right unit…read moreand installed it. Ramon and his team worked hard until the job was done. I appreciate their responsiveness and would call them again!

I was searching for remodeling contractors upon which I could entrust the reconstruction of my…read morehouse and Like Father Like Son proved to be my salvation! Ramon, the owner, is a nice guy and a great professional. He cares very much about details and always provides the best solutions. His crew did a remarkably good work and the final result surpassed my expectations. I haven't worked with better remodeling contractors until now.