My former husband, my married daughter, and I have been going to Dr. Russo at Guilford Medical…read moreAssociates for a number of years. I don't understand the poor rating some have given here. Dr. Russo has always been very patient, kind, and listens to our complaints--taking all the time necessary during a visit. I have always found everyone here from the ladies who work at the check-in, check-out area to the nurses and technicians to be friendly and pleasant. They definitely do not deserve the rude comments some have made here.

i have been to the practice for 22 years.I have asked a couple of times to switch doctor. I was…read moretold that I couldn't. I that time I loved the nurse and staff. BUT today was the day. I waited longer than usual and when the doctor arrived he went in over a flu shot. After tell him too much of my personal business he demanded that I get the shot and then take my husband for his. I gain 4 pounds and he went in on that. I told him that I alwaYs get my flu shot and you were not this concerned when I weighed 35 pounds more. He ALWAYS talking about his girlfriend, deceased overweight mother, and cancer survivor. He seldom ask a genuine" How are You?".Time to say goodbye!

I've been a patient for approximately three years. I moved here from a large city where I had…read moreexcellent medical care and access to anything necessary. I was concerned about finding reputable medical care which led me to look into Duke related practices. I have been very happy with Kernodle Elon and in particular with Danielle Carter. She has managed to pick up where my old doctor left off and makes me feel comfortable and well cared for. Her knowledge is impressive, she responds quickly to messages/emails and her nurse is very kind. I would highly recommend.

The doctors at this location are truly wonderful, but the staff are disappointingly rude. They…read moreroutinely yell at their clients, and their general demeanor can be extremely gruff. Unfortunately, because of this, the behavior of the front-office and intake/reception staff hurts this medical practice's appearance of professionalism.

Be sure to go straight when you turn in. The entrance is on the left side... directly in front of…read morethe way you drive in. Plenty of disabled spots. The elevator does have a strong jolt so disabled persons should be cautious as I almost fell over. Friendly staff and easy check in.

I've been a patient at Duke Primary Care in Hillsborough for 11 years, and I could not be happier…read more I see a PA/NP there who is just amazing. I won't share her name, as she is already super popular and I'm selfish. She's taken time to really understand my very complex medical issues, is quick thinking, flexible, and very compassionate. I've never met an MD who was her equal. The staff there is very friendly, and work together like a well oiled machine. I will always, always be a devoted fan of this office!

I called ahead to see if they provided rehydration treatment for a night suffering from food…read morepoisoning. The receptionist said yes so my husband drove us over. We were the only patients and I was brought back immediately. The nurse took my vitals and wrote down my symptoms and health history. Kristen, nurse practitioner, drew blood to check my kidney function and electrolytes and hooked me up to an IV of fluids with an antiemetic. She was fabulous as was the entire staff. I was there for less than two hours and felt 80% better when I left. She gave me thorough and easy to understand instructions on reaching a full recovery. Thank you!

Went in because I couldn't hear out of my rt ear. I had gotten water in it when washing my hair…read more She looked in my ear for 30 seconds and said I had an ear infection. After 3 days of drops not working I went to Durham urgent care. MY EARDRUM WAS 75% BLOCKED DUE TO EAR WAX THAT HAD EXPANDED WHEN WATER GOT IN MY EAR!!!!! HOW COULD SHE NOT SEE THAT!!! After a different type of ear drop and ear irrigation I can hear! All I got from MedAccess were ear drops for an infection I did not have that cost me 70 dollars. Don't go herei if you want good care by a professional who actually cares about patients!!!