Excellent home owners insurance they are professional and experienced, great value and coverage…read morewhen needed

The folks at Loudoun Insurance Group are fantastic. I've been a customer for a couple of years and…read morethey've always been responsive and even proactive about my coverage. I was impressed from the start, when I asked for a no obligation quote and they were able to give me more coverage for less money that I was paying. I was also impressed because in one area, they could not beat the deal I was getting, and told me that up front. That's good business. I switched everything else over to Loudoun Insurance Group and have been very happy. I have recommended them to several of my friends.

I was a customer of Academy Insurance for over 7 years before moving out of state. Academy is the…read morebest insurance agency in Loudoun County. The staff is very professional and Kevin Jackson is great to work with. He is very knowledgeable and helpful and will do all he can to find great insurance for you. I highly recommend Academy Insurance in Leesburg!

This is an outstanding business. In a world of computer menus and endless hold times, Academy…read morestands out. My family received personalized care as well as highly competitive rate quotes. I felt cared for as a customer by honest, competent, friendly agents. If you're tired of "feeling like a number", give Academy a call.

I recently switched to State Farm after 12 years with an online insurance company. The main driver…read morewas the savings in premiums. Sassan, the office manager, was super nice and thorough in explaining the coverage differences and any other products to consider. All in all, I left with better coverage at a much lower cost. I am really happy with the outcome.

Ali is helping us move our policies from another agent in a different part of Virginia to his…read morelocation which is close to our residence. We look forward to having our agent nearby.

Terrible customer service & follow up. Make promises don't keep. Numerous e mails & calls ( even to…read morea provided cell phone) were not answered. Ended up costing me money & interrupted my overseas vacation re time, & added stress. Stay away!

As an ex-worker (Ind. Contractor) working with them, I now see and understand why they have gone…read morethru 4 others before me. When I asked a question the wife would tell me to call the carrier for the answer (it was a question about where to find the policies for the customers) they won't take the time to help you/show you resources, they expect you to just know or find out things on your own. I let Manuel the owner know this and his response was something to the point of he didn't expect to have to spoon-feed me! This really disappoints me how a business can act like they are great and care and then treats its workers this way. And then throws up the fact that he's a Vet, okay and? I respect him for being a vet, I appreciate that but the way that he runs his business is ridiculous!

I switched my homeowners and auto policies to Ron several months ago, and the customer service has…read moreblown my previous insurance provider away! Whenever I need to call with a question, Ron always answers the phone and immediately gets me the answers I need. I've also known Ron personally for quite some time and know him to be committed to his family and the Loudoun County community. Ron is actively involved in several local organizations and takes his commitment to community service very seriously. Ron is not only an experienced agent, but a great guy and true family man. I highly recommend him for all insurance needs!

Ron Rubin is always friendly and professional. Annual reviews and recommendations set him apart…read morefrom other agents.

I had so many questions, since coming from AAA. Steven was who I worked with and I'm glad I found…read moreState Farm and worked with Steven! He was so kind and understanding. Even if I was messy & disorganized. I truly appreciate him and his kindness! He even emailed my apartment building once I set up the insurance! Thank you!!

It was great working with Keith. However the State Farm customer and claim service was horrible…read moreand bad. That just made it easier to go to a different carrier

The knowledge that Lou holds is amazing, not just in the insurance industry but many other areas…read more He listens understands and works things out for you in any life situation. His employees are wonderful, responsive and help whenever needed. Thank you Lou and company for the service you've provided for me and my family for many, many years!! Cheers to many more!

Always get a great response from Lou and his team. I highly recommend them. I have been dealing…read morewith him for 5 years and have nothing but pleasant experiences. The service is fast and efficient.

Karin Lucas on homeowners insurance is the rudest, most passive-aggressive, immature and…read moreunprofessional agent there could be. Don't ask any questions or she will accuse you of knowing nothing. How can she represent a supposed reputable company? The Home office is not monitoring their agents. And she is the business owner. Tells me a lot about how this company operates. Nationwide is NOT on your side.

My husband has been insured with Meggan Smith's office for 13 years with multiple policies. He and…read moreI married 4 years ago and I joined his State Farm policy shortly after that and requested all the beneficiary information to be changed to me rather than my husband's ex-wife. My complaint with this office is multifaceted but is covered in two words as "gross incompetence." Over the years communication with Meggan to deal with insurance issues has always been difficult but here I'm going to highlight the 4 significant issues from within the past year. 1) last summer I called to change our coverage on our vehicles. Two months later I discovered that they had canceled full coverage on my primary vehicle rather than on the secondary one. I'm so grateful that I hadn't gotten in an accident during this time as it could have been tragic. 2) I was about to have a new baby last fall and my husband and I had decided to get a life insurance policy just in case of a catastrophe. She was sick almost every time I called. She did email me quotes from home while sick in bed but they weren't the variation that I had requested. It took another set of phone calls to try to reach her and get the correct ones. She was sick again and as she's the only person in her office able to give insurance quotes, or anything with the policy, I ended up having my baby before getting the specific quotes from her. 3) our van was just declared a total loss in a car accident, I called her office (as instructed to by claims) to see what my options where regarding coverage if I bought back the vehicle and paid out of pocket to have it repaired. Finally she wasn't sick and told me information that contradicted what claims told me... she said she'd call me back to confirm either way what the actual info was. That was a month ago and I still haven't heard back from her on it. And I told her it was urgent and I needed to make a decision within 5 hours. Good thing I had contacted a different agent and asked for my policy to be transferred! The other office confirmed what the claims office told me and bent over backwards to help me with the insurance situation with no guarantee that I would transfer my policy to them. 4) so the final icing on this cake... in the process of transferring our accounts, I realized that the beneficiary for my husband's insurance policy is still his ex-wife despite him having requested her to be removed from beneficiaries 5 years ago. In a nutshell, Just don't use this agent. Ever!

Very friendly. Very professional. Extremely helpful. I highly recommend Meggan! She's the best!read more