I have been with this agency since 2020 and used them for auto, now for renters and other stuff…read more It's a traditional insurance agent where they answer the phone and you can actually reach a human being. That has both pluses and minuses because they are part of the monolithic StateFarm enterprise. They have always been there for me and I have enjoyed all my interactions with them even when there was some problem involved. Everyone is always very nice and attentive and extremely responsive. They send documents and forms right on time and in general I have found my interactions to be clear, although I can't say as much for the larger StateFarm correspondence. I think they are always the people in your neighborhood who are there to help.

I have been with them for many years. I will say, I have never had to make a claim, but so far…read morethere has been super helpful and friendly service from Tom and his assistants.

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

Great services & highly recommend them if you're looking for an insurance company. They are…read moreefficient & responsive to customers.

Can't be more thankful for the help I received on the phone from Phil Barry. This man is incredibly…read moreknowledgeable on all healthcare aspects. He went far and beyond answering my questions. We spent more than an hour discussing my options and explaining in detail plan coverage and differences. Again thanks for all your help. Jack Gonzalez Marietta, GA

GIG has provided my home and auto insurance for 20 years. I'm always impressed with their skills…read moreand professionalism. What's most important is their commitment to service. Whenever I've had a claim, they have represented me very well. I recommend them highly.

I have been holding my business insurance policies with GIG INC…read more at : 101 Lakeforest Blvd. Gaithersburg, MD. for over 14 years now. Needless to say never had any problem but I feel eager to express my gratitude toward this agency and its staff who has always promptly and courteously responded to my requests. The account executive lady is tremendously helpful with a lot of patience and kindness. When help is needed of any type she swiftly acts on and dedicates so much time and effort to find the best outcome, result, solution... Other insurance agencies had tried to offer me better rates but they couldn't match and I have never bothered to shop around all these years because I knew I am in good hands for a very competitive rates. Take my word : I highly recommend GIG Inc,

I have been with Stephon's office for a while, but I moved to Texas so I had to switch agents. My…read morehusband and I have our home, autos, PLUP, PAP and a boat in Texas; however, there is ALWAYS A PROBLEM. We had issues when someone was at fault and totalled one of our cars, we had issues with the PIP claim, and unfortunately the agent in Texas has not been impressive. Today we realized we made a payment on the SF app for our auto policy; however, we mistakenly put it on one of the life policies in Stephon's office. I immediately called my agent here in Texas, and they told me "there was nothing they could do, maybe I should call the other agent." HELLOOOOO???? WHY NOT HAVE SOME CUSTOMER SERVICE! I was very upset and called Stephon's office. I spoke with Bryan who was extremely courteous and let me know a Life Specialist could assist me. AND HERE COMES DONNA CARTWRIGHT to the rescue. I shared my story with Donna, and she immediately advised she would call the Life company and have the payment moved from the policy on the life company to the correct policy on the auto policy. DONNA LISTENED, ANALYZED THE SITUATION, AND CAME UP WITH A SOLUTION with ease. THANK YOU DONNA CARTWRIGHT FOR TRULY PROVIDING GOOD NEIGHBOR SERVICE!!!!

I've been with Stephon Scriber for since 2012 and I just changed my agent. I don't have any issues…read morewith State Far itself, or really even Mr. Scriber, I've never actually spoken with him and that's the problem. It's extremely difficult to get a hold of his staff and get any customer service. Within the last hour I called his office 3 times to try and move my renter's insurance coverage from my current place to my new place. The first time I called the automated system disconnected me. The second time I called I spoke to a person, who spent 3 minutes looking up my account and then transferred me to another desk where no one picked up and I left a voice mail. And the third time the automated system put me right into a voice mail box. This isn't the first time I've had issues. Adding my landlord's company as a concerned party last year was really challenging as the staff kept getting the names and apartment number wrong. I would choose a different agent.

Richard is outstanding! He's been very helpful in obtaining business owners' policies for our two…read morelimited liability companies, as well as a workers' compensation policy for one of them. (Our previous carrier, The Hartford, would no longer write workers' comp policies for D.C. businesses ; we then switched all our polices to Richard and State Farm.) Moreover, Linda Cromer-Evans, Richard's office manager and a true professional, has readily assisted us with questions we've had over the years. We couldn't have had a better experience than with Richard/State Farm!

These guys are outstanding. I have been with State Farm for several years and have never really…read morethought twice about them until recently, when I had, in rapid succession, one jewelry claim, one personal property claim (also for jewelry) and then a huge loss when a tree struck my home in September. State Farm was amazing, from my agent visiting my home personally to my adjuster who WAS AWESOME (go Gina B!), to the people on the phone, to the subcontractors, I could go on and on. When the tree hit, I was displaced with my two dogs. First I was moved to a pet-friendly hotel and then I was placed in a lovely pet-friendly apartment in Bethesda (my choice of location). I was out of my home for six months, so it was significant. Everyone made it so clear that the first order of business was my safety, my comfort and keeping inconveniences to a minimum. No one ever qualified any statements with any hint of things not being covered or me reaching my limits of coverage. I was amazed at how genuine and sincere everyone was. Not only that, but everyone was also on their game 100%. For many reason, I chose to sell my home after the damage was repaired, but one contributing factor was that I was certain that as fantastic as everyone was, business is, after all, business, so I thought for sure I would be dropped by State Farm and stuck with some cut-rate coverage at an astronomical rate. That said, no one ever even hinted at dropping me, and when I needed renters insurance, well, to quote a phrase, State Farm was there. They are also covering my rental property and car. State Farm, as long as you want to cover me, I'm yours for life. This experience was really harrowing, but would have been made so much worse if not for you. I kinda love you. xoxo

Jeff & Yolanda are the best!!! Most helpful, professional and courteous... answered all my queries…read moreand helped me make the right choices. Assisted me throughout the easy process. Highly recommend them for all your insurance needs!

Joe Jeppi answered the phone when I called the Matt Cancino State Farm Agency. Very friendly, very…read morehelpful, very efficient, and very responsive. Dealing with Joe is an absolute pleasure. I would recommend him to anyone. I was referred to Joe by a close friend, and he sure did me a favor by referring me to Joe.

Joe was very helpful and knowledgeable. He provided me with home and auto insurance quotes and…read moreended up helping with life insurance as well. It was a pleasure working with him!