I went on a Friday. It was the last business day of the month. I booked a 4:30 appointment for an…read moreID service and got there at 4:20. I did not have to wait long after my appointment time to be seen, because if I had my anxiety would have been through the roof, which means I was probably seen somewhat near my appointed time. I had all my forms complete and documents organized the night before which made the window interaction go very smoothly. There was ample seating, albeit not very comfortable, but at least I was able to sit down. Everything, machine wise, behind the counter was functional so there was no delay. Scan the code when you enter so that you can check in, and then what for your appointment.

The Division of Motor Vehicles in Lorton, Virginia was excellent today. It was well staffed,…read moreefficient and with very friendly employees. My husband was there to obtain a REAL ID. We were turned away from the Woodbridge office after an extended wait time a few weeks earlier. They were insistent my husband have his social security card, even though the letter states it is not required. We provided the same information today and were in and out of DMV within 15 minutes. High praise to the management and employees of this facility for providing us with a pleasant experience. DMV normally only gets negative feedback. Sandra

I have been to many DMV during the course of my 21 years life in United States, this DMV by far the…read morebest DMV ever. Parking was a breeze Infront of the door so that I can assist my elderly mother into the DMV easily.The lady on the front desk was extremely kind and helpful. Mom and I waited may be like 7-8 minutes when our number called. This time the lady at the counter was even more courteous , professional and had a very sweet smile on her face. Not only that, she was extremely patient and kind with my elderly mother. I just want to commend the whole department for being so professional, kind and above all all efficient. Thank you so much!!

I made an appointment on the website. When I arrived at the DMV, I checked in with the QR code at…read morethe door. I was about to settle in for a little wait but was called up for my service a couple minutes before the appointment time. The whole thing took about 10-15 minutes including the vision test and picture. They even helped me with another thing I didn't have an appointment for. It probably helped that I had an appointment and it probably helped that it was a Tuesday afternoon. The place was not very busy. But it was a smooth and easy experience just as you would hope for but maybe not expect. I made a point of leaving the review because I saw all the negatives before I went and it really was good. People who have bad experiences are more likely to leave a review - that's just how it is - so I wanted to add my experience for balance.

I went here to switch my title over on my car. I consulted the DMV website to look up all the…read morenecessary paperwork needed so I would only have to make ONE TRIP because the DMV is infamous for stating "everything you need" online & then stating something completely different or additional in person, resulting in multiple trips, excess time off of work/out of your day, incredible wait times & major frustration! This location is tucked inside the American Legion & is literally a folding table located in their main event room. I thought I walked into the wrong place, as did others behind me, but it's small size was super nice & it was epic to have no line! The person who assisted me was very nice & friendly ~ She's was 5 stars! And the convenience of being able to make an appointment & be seen right away ~ again 5 stars! And being located in close proximity to me ~ another 5 stars! The DMV gets only 1 star because of all the BS involved but it's not this location's fault, it's the way the DMV rolls. I had made an appointment & was confident that I had everything I needed to complete my transaction. Sure enough, I sat down & the lady said I needed another piece of information that was not listed on the website! What does that mean... It means that I could not complete my transaction! It means that I took off time/leave from work and drove somewhere unnecessarily! And it means that I now have to go back & do it all over again! Frustrating to say the least!!! BUT this location itself is 5 stars & I would highly recommend.

This is my second time visiting this location. Although I live in the mosaic and it's closest to…read morethe Vienna DMV location, I prefer to come to this location. I feel like the representatives are more helpful and don't mind taking a little time to explain things to you. Both visits were great. Not the news I wanted but I was more informed when I left. I was also given a printed form of the requirements that needed to be met.

This is the new location off of Braddock rd. It used to be located in fair oaks mall…read more The parking is spacious, and it's to the left of the retirement home. If you need to turn left to exit, I recommend going through the center to get to the light. The line starts much earlier than opening hour at 8 am. People started lining up at 7 am on the Saturday when I went. I will say coming early is always well worth it! They have 25 tellers so it goes quickly if you have all your paperwork ready. I also liked that when I did have to fill out paperwork, they kept me at the teller. She said we didn't have to leave because we are her customers, which was a different experience than the one in fair oaks where they would make you wait again if you didn't have the paperwork properly filled out.

I got there and It only took about 10 minutes for them to renew my license! Quick and easy! I was…read moreonly there for 20 minutes max!

I would give it -100 stars if that was an option. The African lady at the front desk, with salt and…read morepepper bob, has awful service. I think she works there for free based on how pissed she was helping everyone. Discriminating against all foreigners, but when a non foreigner came, she remembered her customer service training. I wanted to say something to her but her attitude scared me and I honestly thought she would kick me out. She threw the application at me like a frisbee, I just took a deep breath and sat down. But the lady at station 2 was amazing tho.

The fastest DMV I've ever gone through. On multiple occasions with or without an appointment, I'm…read moreusually in and out. When I checked in for my appointment, they were paging my number immediately. Customer service varies from super hospitable to just okay, but 5 stars for speed. Who enjoys waiting at the DMV??

I try to avoid DMV when possible and do anything/everything online. Unfortunately, I need to go in…read moreperson, and normally it can be a headache, with long waits and limited parking. I've had bad enough experiences at other locations to want to continue coming here. They do have the EZ Pass located here, where you can sign up, pickup transponders, even get extra stickies. For my 2 visits, I had fairly good experiences. As soon as the guard opens the door, he directs everyone to form a single line, which ultimately splits into Appointment/Non-appointment. I would highly suggest booking appointments online if possible, which are usually for the common DMV activities. Anything like getting the handicap sign, sunshade, etc. doesn't have appointment options. Walk-in is first-come-first-serve when front desk clerk assigns an alpha-numeric number. The rest of the wait time is dependent on when they call your number. There are multiple TVs that display the current and corresponding window, as well as previous numbers/window. The longest wait time I've had here is 30 minutes, which is pretty good to me!

I'm happy to report a 5 star experience today at the DMV!! Appointments are required for this…read morelocation and they only offer select services so check the website to see if this location is right for you! I arrived 5 minutes before my appointment, checked in and was told to wait. At exactly my appointment time I was allowed to head upstairs. Once there, I was helped immediately (no lines!). I needed to get the title for my vehicle and came prepared with all forms already filled out. The gentleman that helped me was the definition of competent and I was out of there in minutes. I hope they keep this new appointment system, it made for a much nicer DMV experience.

info desk gave me wrong info when telling her i had an appointment - she told me to stand with the…read morewalk-ins??????? and pray you don't get a woman with a last name that rhymes with Tamara as a teller; she should not be in a customer-facing role. extremely rude and unprofessional, and acting like we're all expertly versed in made-up DMV procedures, such as rejecting a required document in a singular, clear, fitted bag. and then rudely asking if i'm asking her a question, when i've asked her to repeat herself multiple times throughout our session. nice! most of us only visit a DMV once a decade, so hopefully it's another 10 years before i'm forced to accept this type of behavior. wish i got prompted for a customer satisfaction survey. edited to add: even after being asked multiple times, SHE DID NOT UPDATE MY ADDRESS

DO NOT COME HERE!!!!! go to a different DMV. the stupidest and most incompetent people work here…read more no empathy, no critical thinking. don't know how to open a PDD attachment and will give you attitude about it. when you stand up for yourself they'll threaten to stop serving you even though they're wrong about how email works.

Best experience I've had. Bill the instructor was courteous, friendly, and extremely professional…read more The day flew by and was painless. I hope to never go back, but if I do, I'll go here again.