We made an appointment online for 11:20. When we arrived 20 minutes early the rooms were full of…read morepeople, appointments and walk inside. They took our name when we walked in and had us wait in a room with not enough chairs for everyone who was waiting. There was no order. They took walk INS before taking people who actually had an appointment. I heard one man say he had already waited over an hour. It was chaos. The girl working was wearing sweatpants and a sweatshirt. There whole place had a very temporary feel to it like it could pick up and move in the middle of the night. They had weird attempts at decor with the price tags still on. One of the pieces of decor was ironically an hour glass. Also ironic that I was applying for a pre check to avoid lines at the airport when I ended up having to wait 40 minutes for an appointment that literally took 5 minutes. I just hope I get my pre check number but I have very little faith in these people.

Response from Business Owner:…read more Hi Eileen, Thanks for taking the time to share your feedback--and your flair for dramatic storytelling. While we understand your frustration, we'd like to offer a bit of clarity (and maybe a reality check). First, this is an Idemia-operated TSA Enrollment Center, and we do not manage the appointment booking system. All appointments, confirmations, and scheduling quirks are handled through their national system. That means when 15 people show up early for an appointment that's already running behind due to earlier system delays--chaos, as you called it--can absolutely happen. Not because we don't care, but because we're trying to do the best with what we've been given. Second, walk-ins are only accepted when there are no-shows or we're catching up between appointments. It's not favoritism or disorganization--it's triage. And when someone "waited over an hour," it's often because they arrived before their scheduled time, then expected to be seen immediately. That's not how appointments work, anywhere. Third, our priority is efficient processing, not fashion shows. We're in the business of getting you TSA-ready, not curating your Pinterest board. If our staff is respectful, professional, and handling high volumes while wearing sweatpants, we see that as a superpower--not a scandal. Finally, you mentioned the decor. We're a federally contracted enrollment center, not a boutique. If an hourglass with a price tag threw off your vibe, we truly hope that's the worst part of your travel day. We do hope you get your PreCheck number soon--it's a five-minute process with long-term benefits. But for now, we recommend directing appointment complaints to Idemia, who can actually address them. We just check IDs, take fingerprints, and try to keep things moving in the middle of a flawed but federally regulated system. Wishing you clearer skies and fewer Yelp tantrums in the future, -- Management

I would like to recognize Deborah Watkins for her outstanding service. She was very kind, patient,…read moreand extremely helpful during our visit today regarding my father's Social Security matter. She took the time to answer our questions, explained everything clearly, and made the process much easier for us. We truly appreciate her professionalism and compassion. Thank you, Deborah, for providing such excellent customer service!

So hard to get an appointment ... got one but several weeks from now. Sad commentary on the state…read moreof our federal programs.

The courthouse was really nice .The sheriffs were outstanding and the court clerk's office was…read moreabsolutely wonderful.

This police department has a strong team of Officers and Support personnel to make even Superman,…read moreBatman, or Wonder Woman shake in their boots. Response is prompt and they have specialized teams to perform critical functions for the City of Manassas. This Department is professional and treats all citizens with respect. They hold an Annual National Night Out that welcomes area citizens to unite against crime.

Bingo!! Yes I've…read morebeen known to get together with my girls and go rub elbows with the blue hairs. I love watching old people yell at each other. In all honesty, I love Lake Jackson. They bingo on Friday nights is really drama free, everyone is nice, and the big guy in the kitchen can cook a mean cheeseburger. (He is also my father, so be nice!) The LJVFD Auxiliary is awesome and they take really good care of the community! If you're up for a rousing game of bingo... email me, we'll Yelp it up!

Good bunch of folks! Bingo on Fridays is pretty fun and run well!…read more Glad they're close if I'd ever be in need!

Everyone was very helpful, friendly and professional. It was a pleasure dealing with such…read moreprofessionals. Kind Regards, Jim Hoover "Gunny" USMC

The judge here does not make judgement by law or evidence. Instead they make judgement by what they…read more'feel'. Prepared evidences? Sorry, law doesn't matter here. Your capabilities to craft lies matters. Your skin color matters.

This place is filled with Garbage humans. Incompetent people work here, nasty attitude. Give you…read morethe run around for paying them money. Uneducated people in the water department ... I don't even think a single person can even spell WATER! This place needs help. Souls go here to die! Not happy with this place. I wish the lady sitting at the counter get some classes on behavior. No class what so ever. Calling them is a nightmare.

I'm going to write this review not on the building, not on the services, but the people. Every…read moresingle person I talked to, worked with or encountered was extremely helpful, exceptionally easy to work with and friendly as can be. I don't know if they put something in the water, but... they made my day by making everything easy, painless and relatively simple start to finish.