I went to Bristow USPS location to renew my passport, and this was honestly one of the worst…read moreservice experiences I have ever had. The behavior of some of the employees was not just unprofessional, it was completely unacceptable. First, a white woman I interacted with, who appeared to be around 50 years old or older, had absolutely no sense of basic manners or respect. She told us to for our appointment, which was fine, but the way she spoke was rude, dismissive, and disrespectful. Her tone made it seem like she was talking down to us. It was shocking to see someone in a public-facing role behave this way. I regret not noting her name from her badge. Second, when my appointment time came, I was assisted by a white man named Collin. His attitude was just as bad, if not worse. He acted as if he owned the entire USPS location, showing no courtesy or professionalism whatsoever. His behavior toward customers was unacceptable and reflected a complete lack of respect, mumbling in his throat to make you guess what he is saying. 0 knowledge of interaction.Extremely nonsense guy I have ever had experience. He was acting like you are asking a favor to get his service. This kind of conduct should not be tolerated in any workplace, especially not in a public service setting where people are paying for essential services. The administration needs to take serious action and hold these employees accountable. The only positive note from this visit was an employee named Michael. Although I did not personally interact with him, I observed him greeting every single customer with a smile and speaking in a very respectful and polite manner. He stood out clearly and set the example that others should be following. Overall, this location seriously needs better management, training, and accountability. Customers deserve basic respect. If employees cannot treat people properly, they should not be working in customer service.

I frequent this location because of its proximity to my place of work. This location almost always…read morehas a line, but it moves relatively quickly. The staff are always helpful and polite. I can only think of a couple times that I've been frustrated here. A majority of the time they're happy to help and quick to assist. I've been told by the staff that if you're dropping off packages that are already labeled and ready-to-go without needing a receipt, you're good to just head to the far right side of the store and drop the packages on the shorter counter with no plexiglass in front of it. No need to wait in line, which is what I'm doing 90% of the time.

Very friendly staff and fast service. I definitely recommend this office. THANKS USPSread more

It is a post office people. If you need a lot of help, patience and gratitude works wonders. People…read morehave gone feral and expectations are high. Smile and keep it moving my advice.

I've had nothing but great experiences at this UPS location. Ernie, the owner, runs a fantastic…read morestore. He and his staff are always friendly, professional, and incredibly fast. Whether I'm dropping off packages or handling returns, they make the process quick and easy every time. It's clear they care about their customers and take pride in what they do. Highly recommend this UPS store if you're looking for efficient service with a friendly attitude!

I was here yesterday to get a notary signed and sent out!! first of all I want to say I barley go…read moreto usps to send things out I usually go to ups to scan and drop of packages that I prepaid for.. anyways I came in with my envelope prepared, address and sticker and everything... mind you im kinda distracted with other things but I told the girl who helped me that I need a notary signed and sent out. she asked me which I wanted to pay for and I ask the price difference and about the packaging it comes with. so shes telling me the prices then shows me an envelope, she looks down at my envelope, pauses and proceeds to say we would need to put it in a different envelope yada yada.. and im going along STILL not realizing that I dont even need to pay for this to be sent out but she continues to go with the charging me!! so im waiting and I realize this other lady in the back kinda looking at me crazy and im wondering why.. I proceed. then it hits me! WAIT I dont even need to be charged for this.. the girl helping me says nothing and removes the charge and continues to charge me only for the notary.. so before I leave I ask her "so just to make sure because I have this sticker on it, yall can send it out and im good. because thats me basically paying for it" she says "yes" so I leave and while im driving it dawns on me that this girl was gonna charge me and not say a thing about my sticker being on there, even after she noticed it was there after she told me i would need to put it in a different envelope.. then it makes sense to why the other girl in the bck is looking crazy because she can also hear and see everything going on!! I just wanna say I never never get on here to write these type of long reviews or even negative ones period but when I realize this I was very upset. because this is two employees noticing this and instead of giving good customer service they look at u crazy instead of trying to help!! and I will say this even if they didnt "notice" which im %100 they did the people behind the counter need to be more attentive when it comes to things like this because I wouldve been charged and had to return and get a refund, but what if I never even noticed?? thats money gone and u dont know what when or how people got things going on. this is very unprofessional and not ok at all!!

This was the quickest visit I have had at a UPS store. I brought in a package with a prepaid label…read more The employee scanned the label and gave me a receipt. The location was convenient.

Ended up going to this location after I was treated rudely at the Pentagon city location. Thank you…read morefor taking care of my shipping needs. The young man at the counter was excellent.

I had an appointment at the Social Security office for 1:20 PM, but I wasn't seen until around 3:30…read morePM. I waited over two hours before being helped. About an hour and a half into waiting, someone finally came out to tell everyone that we needed to complete a form online in order to move the process along more efficiently something that could've been communicated much earlier. What made the wait even more frustrating was that numbers weren't called in order. I noticed that some people who had been there even earlier than 1:00 PM were still waiting when my number was finally called. It created a lot of confusion and uncertainty about how long the wait would actually be. I was there just to update my Social Security card, and once I was called, the process took less than 10 minutes. The staff member who assisted me was very kind, professional, and respectful. I truly appreciated that. For improvement, I hope the office can better adhere to scheduled appointment times and improve communication with those waiting. Clearer instructions and a more organized system would go a long way in making the experience smoother for everyone.

Having an appointment is everything. Our appointment was scheduled at 11:50am. We arrived at…read more10:36am signed in at the kiosk. Our number was called by 11:01am and we were done by 11:10am. The number to call for an appointment is 1-800-772-1213. Si necesitan alguien que hable español para programar un cita llame al 1-800-772-1213 opción #7.

Great variety of services offered. Thus us more than just a place to send packages. Great personal…read morecustomized services

From the owner: At Postal Plus we treat all our customers like family! So you know we will do our best to take care…read moreof any and all your needs. We offer a multitude of services like shipping, Packaging, handling, Notary, Scan, Fax, laminating, passport picture, same day delivery, copying and more! Come by, say hello, and learn what all we have to offer you!

The Sudley UPS store has helped me many times over the years but in the last three months, Kobe…read moreespecially, helped me get critical and time sensitive documents scanned and faxed. He works quickly, efficiently, and joyfully. I've always had good experience with the staff but Kobe has been especially helpful in the last few visits.

I brought in 3 tablets to be returned to Amazon, along with 3 labels and 3 packing slips, all of…read morewhich showed and described the item the packing slip was to be included with. Somehow, two of the items were sent to the wrong places. I spent $11.81 for this store to mis-pack my items and send them to the wrong places. And so of course Amazon sent the items back to me, but now I have to pay an additional $5.99 per return to pick them up at a store instead of my home (UPS won't leave packages unattended at an apartment complex). So in all, I've spent $23.79 because a clerk at this location mis-packed my items. Pro-tip: pack your items yourselves. It'll save you money, time, and a headache.