COPYPASTED QUOTE FROM THE OWNER MR CURTIS:
"Why don't give me your number. Let's talk ya piece of sxxx?you put a fun review on my Google business listing. like you did. I would like to knock your txxxxx in lol. Can I welcome you to a party?"
In response to the violently threatening and EXTREMELY inappropriate message I received from Mr. Curtis (See above for direct quote, and the bottom for the screenshot), sir you need to stop. I will not be intimidated into removing my honest review. I will report any further threats to the COSPD and the BBB. This is a wildly inappropriate reaction to a bad Google review.
NOTE: Mr. Curtis had my honest review removed from Google, so I am reposting it to Yelp because I 100% feel that prospective customers NEED to know what kind of reaction they can expect if this business owner feels at all challenged. The top part is a response to the comment he made on my original review in Google. I have quoted the comments directly below.
"Response from the owner
21 hours ago
This lady completely is a troll or as they would say a "Karen" I could tell with her responses,she was trying to atagonize me somehow. Every once in a while I get a sour apple lol. It's part of being in business for yourself. And yes this is Curtis- the owner, operator, secretary,driver,and laborer. 5 days ago I broke my foot, and the last thing I am thinking about- while being bedridden- is my phones or anything else lol! My phone actually has been turned off every day until I wake up. I didn't even read her review, because I can care less. Some people are just miserable and misery loves company.you read it and check the facts folks lol. Dumpahaulics 101**** anybody wants to see the messages please ask lol.-"
ORIGINAL RESPONSE TO THE ABOVE COMMENT : I understand health issues, and that's something that is a reasonable reason for not staying on top of the office end of things. But speaking in a formal manner and calling out unprofessionalism does not automatically make a woman a "Karen". The overly personal and deliberately insulting response to my honest review about my experience says everything there is to say about the professional outlook of the owner. If this is how he reacts to one person speaking honestly about a poor customer service experience, what will he do if one of his crews damages your property?
ORIGINAL GOOGLE REVIEW : Owner is very unprofessional and rude. When it took more than a full day to be answered in regards to my online quote request I was confused, and then after the full business day I was only told to call or text (no good number to text or anything). I was understandably confused, as the Google page specifically advertises online quotes as a service that is offered. When I reached out for clarification on services and sent the screenshots of the Google page to make sure the business had not accidentally turned the online quoting option On, the owner responded by being very unprofessional.
I understand when you have health problems, but there is no excuse to be sarcastic and rude to a prospective customer who is only trying to get a quote. How is it your business why I can't call? That's the entire point of offering online quotes! How is it appropriate to sarcastically demand me to somehow know your personal issues? I contacted a business for a service, and instead received poor customer service and personal attacks.
HORRIBLY UNPROFESSIONAL! If you have employees to perform the physical services you offer, why is there no office staff to stay on top of your digital services? Why can you not simply say "I'm sorry, due to health issues on the part of the owner, we're not currently offering online quotes. Please call or text xxx-xxx-xxxx" instead of making it the customer's responsibility to know why you aren't offering the services you advertise read more