1030. Dine in Bagel smaller. Just ok bacon egg cheese. Donut selection pretty small Lots of staff Cashier should speak up Inside clean and about empty read more

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Very busy. Not a very large selection of donuts at 10am. Server was polite. Drive thru was long so we went inside. Floor was dirty but with how busy they are, it is understandable. read more

Line didn't move for over 10 minutes, guess they popped to Brazil to get the coffee beans. Luckily I wasn't boxed in so I parked and ran in. Asked if I could get it over the counter rather than wait in the drive thru. Lady was very polite and made the coffee there and then. 1 star for that. read more

I am livid! I placed my mobile order because it was a lot and I knew it would take too long if I when thru the drive through. I came into the establishment to pick up my order. Problem #1: My drinks were wrong. I told the young man who was nice that they are all supposed to have sweet cold foam on them. He changed it with no problem. Problem #2: They lady who seemed to be a manager. Came to me to say that they didn't have croissants. I was confused, I told her I didn't have a croissant. She continued to explain that what I ordered came with a croissant. I said no ma'am this is what I ordered (showed her my phone). She apologized and stated I was corrected. Problem #3: she brought my bag and all my food wasn't there. I ordered two sourdough breakfast sandwiches. The young man went to tell her that she missed my sandwiches. Now, I have to wait an even larger time. Problem #4: I have breakfast sandwiches and bagels so I would like some jelly and cream cheese. I asked for it and the lady gets an attitude stating, "she can get the jelly but she has to pay for the cream cheese!". I'm like lady, first of all I just spent over $40 here, I don't have a problem paying for cream cheese, I'm just ready to go! You messed up my order 3 TIMES and you have an attitude!! I WENT STRAIGHT TO KROGER AND PURCHASED MY OWN CREAM CHEESE! Worst customer service from management. Ma'am You got it wrong and took it out on me! Unacceptable! A young lady that was there apologized for it because it's obvious she understood! She should be a manager. read more

Dunkin' - Why isn't this stirred? - Donuts Near Me - Aiken, South Carolina

Unfortunately, every time I have visited this Dunkin, I am incredibly disappointed. I am once again full of regret for spending my hard earned money here. This time, I ordered two iced caramel craze lattes for my sister and I. I have ordered this at other locations and it's been great. We had to wait at the window, not super long, but still longer than other locations. The cashier was very polite, no complaints there. But, they handed us the lattes and they kinda looked like big cups of straight up milk with ice. We tasted it and we thought "maybe they forgot to add the coffee??" It tasted like slightly sour milk with sweetener added. Obviously it must have had a tad bit of coffee, but it was very hard to tell. Very bummed out at the waste of money, because who in their right minds would sit there and drink a cup of sweet iced milk? I have been here a couple other times before today and remember being disappointed in my drinks as well. Maybe there needs to be more training on how to make the drinks? I'm not trying to sound like a Karen, but it's just kind of messed up. read more

Dunkin' - Milky Caramel Craze Iced Latte - Donuts Near Me - Aiken, South Carolina

I think my donut was atleast a day old. It was so hard I could have thrown it and hurt someone. Not my favorite. read more

My food was fine, I come here at the least once a week since it is on my route to work and I think a lot of the items are pretty reasonably priced. Today when I pulled up to the window I realized I was a dollar and some change short on the cash I had with me so I used the spare change I had in the car to make up the remaining total. The girl working the window immediately slammed the window so she could start making fun of me for using coins and joking and laughing about it. She was younger and I have never seen her before so maybe she was just new and uneducated on how to handle the situation but I found it extremely rude and disheartening. Unfortunately in this economy people are going to have to use coins to pay sometimes which is part of the job when you work a window job like that. If the people they are hiring are unable to do the job without being snotty I don't think they should be the face you see at the checkout window but I digress. I will probably be back because my other experiences have been okay but this really upset me. read more

Ordered a latte and got a huge cup filled with milk. Waste of money.. Would NOT recommended this dunkin for your coffee needs. read more

Dunkin' - Iced caramel craze signature latte (milk) - Donuts Near Me - Aiken, South Carolina

I had to search Dunkin' to find Baskin Robbins. It was about 7pm and we went through the drive thru for my wife who wanted some ice cream. We could not see the flavors being offered. So she went with something she had ordered before: a double scoop of pralines and cream in a cup! I wasn't in the mood for any ice cream, so I inquired about cookies. They only had white macadamia nut, chocolate chip and peanut butter/chocolate chip. Being that I don't prefer any of those, I didn't get any cookies. read more

Dunkin' - Drive thru BR 1/18/2020 Can't read the flavors though - Donuts Near Me - Aiken, South Carolina

Something is different with the coffee and hot chocolate . They are always watered down. every time I try again I have to trash my drink.

This location. I can't imagine it getting worse since my last review, but here we are. Arriving at the drive through at 8:45pm, there was one car in front of us and two cars behind us. The car in front of us gave up and pulled out, and we moved up. No one would answer us at the intercom, so after 5 minutes, we pulled around to the window. The employees were chit-chatting with their backs to us, so I knocked on the window. I heard the girl actually mutter "oh my gawd" in a tone that would make you want to jump through that little window and maybe ask her to repeat herself. Really? If the store closes at 9pm and there is some sort of dilemma, let the customers know. No problem. If you're just too lazy to take care of the last customers of the evening, then maybe you need to be fired. The "customer service" in this location really sucks. EXCEPT for the awesome girl whom I've only ever seen in the morning. She acts like she is walking on sunshine and makes you feel happy to be alive. Maybe with the exception of her, it's time to clean house and hire a new staff. read more

I am a regular at this Dunkin. Lately the coffee tastes watered down. Please bring back the dunkin coffee without the water. Also, stop serving old croissants, the one I had this morning was not even edible. read more

If I could give 0 stars I would. The girl waiting on drive thru customers was totally rude.. she yelled at us and told us that they don't know what half and half coffee creamer was.. my drink came out 3 times wrong and the 3rd time she called me a bitch and slammed the window. So I paid for a drink I never got!! I will never ever step foot in your store again! I think some of your employees need more training and some should be fired! read more

This was my very first visit to this Dunkin location. The staff was extremely friendly and there was essentially no wait time HOWEVER I believe the focus was primarily on moving swiftly and not accurately because I have NO IDEA what I just sipped. I ordered a frozen caramel coffee with whipped cream and extra caramel drizzle. When I received my order, there was cinnamon on top and I asked about it...I was told it was to make it fancy. Really sweet of the staff but there was no drizzle, no caramel flavor and this coffee is not good. Not the way I intended to start my morning. Great customer service none the less. Let's just make sure the customer leaves with what they came for. read more

Happy Day! My order was completely correct-unsweet tea and jelly donut! Just like it was ordered and requested on the mobile app.

We bought munkin last Sunday, they were hard cold and slimy, I think they took them from the refrigerator. We had to throw them out.

Order through the app. Pulled up to the ordering screen. It said clearly to pull around my order was ready. So I did, get to the window and two young ladies see me and walk off. I see my order in the window. I wait two minutes and someone finally comes back to the window. No apology for my wait, just you order through the app you still need to tell us your order. Richland Ave Dunkin' has better customer service and product. When on the south side I'll just go to Starbucks we're customer service is A +. read more

Dunkin' - customer who order via the dd dev app can merge straight into the line for the pickup window - Donuts Near Me - Aiken, South Carolina

I gave this Dunkin a 1 star because they were SO rude and disrespectful. I pulled up to the Drive Thru to give my order,but I couldn't hear the girl- I apologized and she sounded extremely annoyed when I asked her to please repeat what she said. I asked for a pup cup but she said she doesn't do that...We got a pup cup from them last week. Okay, not a problem so I asked for hash browns. They were completely burnt when I got them and on top of that, the girl working the window looked annoyed and was rude. I'm not sure if she was having a bad day, but I do not recommend this Dunkin. read more

Went to the local Dunkin' Donuts/Baskin Robbins this evening. Only one person working behind the counter. No greeting or acknowledgement upon entering the premises. Picked up a pre-packed quart of ice cream then stood @ the counter waiting for service. One customer was having a milk shake made. Girl never spoke or noticed I was standing at the register. Waited several minutes, then put the quart back in the freezer and left. Your employee has not customer service skills & should be trained on how to wait on customers. Piss poor service. I will never go back there for anything. read more

Never even got to food...at 0955 I enter the store on Whiskey Rd. At least four twenty somethings were on the right serving exactly one drive thru car. One gal at register loading ONE munchkin at s time for a man whi could not stand still. I wait. I wait more. 3 minutes later I am still waiting hearing the loud, obnoxious voice of the white female with one front tooth and a mouth full of rotted teeth. The entire time she had been insulting the appearance of the car drivers. I asked her fellow worker if she could get me a coffee and donut. The rude woman with bad teeth (shocking to see and at a food place too) butts in and starts lecturing me (I am 61 years old, great shape, no wimp) about "we are on line and we don't have a register and she needs to do it" referring to the cashier endlessly loading munchkins. Three employees standing around yakking staring right at me, doing nothing to take my order. This nasty, snotty, arrogant employee could not have been more unprofessional. She was too busy ridiculing drive thru customers so everyone inside could hear. Needless to say I left without any food. Way to go Dunkin - zero stars and this toothless wonder is a terrible representative of what USED TO BE A DECENT PLACE. AVOID WHISKEY ROAD DUNKIN. read more

I'm a regular customer and always love Dunkin, not just for the coffee but for the friendly service we always get. Everyone is always so nice, I always TIP them even more than I spend on my coffee. I just left this Dunkin without even getting my coffee because of the sarcastic, rude person I encountered. Not sure if she was having a bad day. I don't blame all of Dunkin or it's employees. I'm just disappointed with this experience and hope this cashier has a better day when I return read more

Will keep this short. Usually kind of dirty inside, and last time we went after church on a Sunday, they were practically out of donuts. Why are you not making more? It was 12:20.... not that late yet. We turned around and walked out. read more

Been there 3 times in a row spread out over a month, and every time I heard "Sorry, we are out of mint chocolate chip ice cream." Why not order more if you run out so quickly? Same happened twice in a row during morning stops. "Sorry, we are out of Boston Crème donuts." I understand places run out of items....but whoever places the orders for this store, needs to re-evaluate things. Went inside the store recently and it was very dirty. I need to find another place. read more

I'm and out the drive thru in less than 5 minutes. Costumer service was absolutely amazing the women at the window was so very nice and went above and beyond and our food and drinks was absolutely delicious. read more

All the reviewers are correct. This is by far the worst excuse for a food place ever. This is the last straw... they are always out of donuts and if you ask why they get an attitude with you. Way too much drama for your mama here. This place gets an F for NO Effort. Avoid this place at all costs. read more

Emploees ok ok service. they need product training. always out of donuts. baskin robbins side how do u run out of vanilla ice cream We want be back. this has happened to many times read more

Terrible customer service. Don't know if I'll ever go back. Went for some icecream one evening around 6:40 and they were closing at 7 and waited forever people were in front of us that had already been waited on. We sat at the ordering sign for 10 minutes and then a worker walks out and says we are closed we closed at 7 and I don't care what your time says. It was not 7 yet but she lost our business. The person in front of us had already ordered and when she got to the window the worker told them that they couldn't make her order. The system had shit down. She was one unhappy camper just like us and all of the people in the line behind us. read more

Visited this shop first time today and will likely avoid it. Asked for a dozen donuts; gal puts on fresh glove on one hand THEN asks me to pay. I thought that was strange, but obliged and paid cash. She takes my cash with gloved hand and puts it in the register and gives me my change. I tell her she now needs to put on a NEW glove, and instead of "sorry...." she says in an unemotional drone "I know that". These people are the front of the house, they are the FACE of your BUSINESS. If they do this in front of customers, what are they doing in the back?! I caught the manager outside and she seemed shocked, but didn't go out of her way to say much to make me want to come back. DD is supposed to put out a superior product (for a superior price). Why can't they hire and train superior help? I might as well pick up a box of Krispy Kremes at Kroger or Publix. read more

The whiskey road location is always low on doughnuts. Got a cappicino and it was coffee. I won't be going to this location anymore.

I walked in and waited several minutes to be greeted. I walked to the ice cream counter trying to get someone's attention. Finally after accidental eye contact, the young lady working the drive thru greeted me and said she would be with me in a few minutes. When she finally wrapped up the drive thru order and made it to me, I was told they were out of croissants. Sucks to wait several minutes only to find out they don't even have what you came here for. read more

This particular location is always out of the donuts you ask for and they very seldom get an order right. If you are in a hurry, dont bother! read more

Went to the drive-through at Dunkin donuts/Baskin Robbins, ordered a chocolate milkshake and basically got chocolate milk, my milk shake was very soupy. It was a waste of five dollars. read more

WARNING STAY AWAY!!! Been here twice and both times they manage to never get your order wrong. Whats even worse is when you ask for them to fix your order they get attitudes with you. Worst place for any product period. Never go here. They need to shut this terrible place down. read more

ABSOLUTELY THE WORST. rude employees, always out of everything and never gets your order right. How does this place stay open? I CAN NOT wait for Starbucks to open. read more

Worst customer service rude dont give a care Dunkin Donut store I have been in. I find it hard to believe that owners of a business can hire people with no customer service skills. Donuts were old also. read more

Wow. Just wow. I went in to get my usual medium hot coffee with just milk. The server handed me a coffee and I took a sip from it and it tasted like water. I asked her to get me a new cup of coffee and she did it while huffing and puffing. The new cup of coffee was filled with cream so I asked for a new one. Another server came over and started yelling at me. I told her the situation and she handed me a new cup of coffee while I watched her pour from the same pot of watered down coffee. I told her it was the same pot and she yelled at me too saying that I didn't know what I was talking about. Finally, they handed me a new cup of coffee that tasted just fine. After three cups of coffee and two angry servers I finally got what I paid for. This establishment is poorly managed. I was a concerned customer notifying them that their coffee tasted like water. I was very nice about it but they preceded to scream at me. Therefore, I'm reporting them to corporate. read more

Last weekend, I drove up to the drive through and this is how I was greeted, "What do you want?" Not, "May I help you?" or "Hi, what can I get for you?" but, "what do you want?" Wow. I told the girl what I wanted and then she said, "Pull forward." She did not tell me how much it was or anything. Then, I get to the window and I see about 3 workers gathered up and talking and laughing. They finally open the window and I had to ask what the price was. I got my order, which was wrong, and the boston creme donuts were upside down in the bag, so the chocolate was all over the place. Sure wish people took pride in how they treated customers and how they do their job. I will never go back there again. Horrible service! read more

Dunkin' needs to update their hours of operation as I went to get coffee at 9:30 pm and although every site with the hours says they close at 10:00 pm, they were already closed for the night. Biggest pet peeve about food and beverage places. read more

This place hasn't gotten my coffee right in months. I ALWAYS have to hand it back, not exaggerating. It's not a difficult order: iced coffee with cream and sugar. And they never put any sugar in it, only a little bit of cream. When I have 2 or 3 different coffees they always give me either the wrong sizes or they'll be hot when I asked for iced or iced when I asked for hot. Seriously, I get that mistakes happen, but I go a few times a week and my order hasn't been correct since I don't even know when. And when I say "this one was supposed to be a medium" or "could I get some more sugar in this," they have the nerve to give me an attitude, give me a look, and not say anything to me as they fix their mistake. read more

I'm not a huge fan of DD. Parking is strange with it adjoining five guys, and the drive thru is weird.