Is it the fastest Dunkin in the world? No. Is it the tastiest Dunkin in the world? No. However, I can say it is definitely one of the best when it comes to customer service. Now, perhaps I am just a tad too used to being treated terribly at fast food places. In my current city, getting fast food often comes with a slight verbal abusing. When I went through the drive-through here, I was pleasantly delighted by how kind the workers were. Not only were they kind when taking my order, the kindness continued through a different person when I got up to the window to pay. Two different people going out of their way to be kind and go beyond the pleasantries really stood out to me. So much so, that I turned to my husband and said that we would never get treated like this at home. Our food was decent for Dunkin, nothing out of the normal. read more

Rude-rude employees. Hot coffee spilled all over me due to top not being fastened correctly. Then after having been burned, I got no help with a towel or anything. Three days later I tell the drive thru older man to hand me the hot coffee one cup at a time. He has three cups in two hands trying to pass them to me. Then became obnoxious and said he can do whatever he wants. Terrible customer service and crazy attitudes from everyone in this store except one nice lady. read more

Three strikes and your out! It applies to baseball, some prison sentencing guidelines and my visit to this particular Dunkin location. I'm a long time supporter of DD, but this location is a mess! Three times I have ordered from on the go (from the mall area none the less) and still had to wait on my drink to be prepared. On all three visits the iced coffees tasted TERRIBLE! This last drink really was horrifically bitter and unsuitable for consumption. The visit before this one was supposed to be a hot coffee, but it was some odd flavored iced drink. While the employees here are apologetic for the delay I'm not getting what I have ordered, so I'm out! Oh, in defense of the employees there, they seem to be chronically short staffed. Hello management, care to help out this problem? read more

My boys and I came to this location for a treat. We walked in and service was fine but the amount of fruit flies all over the donuts were unacceptable. It didn't even seem like there was anything in place to help out this problem. read more

Love the wrap-Wake-up Wrap Bacon Egg And Cheese!! Very tasty and freshly made! The Carmel Macchiato is hot and just what I need to start my day before work!!!! read more

Dunkin' - Love the wrap-Wake-up Wrap Bacon Egg And Cheese!! V - Donuts Near Me - Bowling Green, Kentucky

Was pretty much ignored for a good 5 minutes before someone asked if I've been helped. Not sure how this store has survived this long with such terrible customer service. read more

Terrible service. The employees are rude and will frequently get your order wrong. I've stopped going since there are many other options nearby. read more

The food and donuts are good, when you get them. It took my friend over 20 minutes to get his coffee with no food. Every time I have went I have also either had to ask for my food/ask for missing items. read more

Team is not engaging and didn't even know anyone was there as they were in the back If a manager is going to assign task, one of the task should be to have someone greeting your customers as they walk in Trash was full to the top read more

Dunkin' - Trash is over flowing - Donuts Near Me - Bowling Green, Kentucky

When you wait in line for over 40mins and you get this looks like pee water and taste just as bad*** read more

Dunkin' - a drink in a plastic cup next to a computer keyboard - Donuts Near Me - Bowling Green, Kentucky

This was the only dunkin donuts I could find in bowling green. The next closest is 50 miles away in Nashville area. Anyways. The dunkin donuts was fine. I needed to get a tea fix. Being from NY I'm dunkin all day. Not a big fan of Starbucks. I wish there was more dunkin donuts around this area. It is a 20 min drive for me just to get to this location. Ooh well. Guess NY has spoiled me with a dunkin donuts on every corner. I do recommend coming here. Nothing special. But good for tea or coffee. read more

Dunkin' - Bacon egg and cheese - Donuts Near Me - Bowling Green, Kentucky

20 min wait in drive thru for 2 drinks. Four- five personnel inside and lobby was not open for walk-ins. Unbelievable read more

Employees move at a snails pace - while I waited on my order the counter clerk was on the phone with her friend , ignoring me for five minutes. Even though I placed the order online before arriving, it still took 20 minutes to assemble 1/2 dozen donuts and three drinks. Folks that work here are just rude! read more

Location: 2435 Nashville Rd, Bowling Green, KY 42101 This place has gone down steadily. It used to be good and then it became hit or miss and now it's just awful. I used to go at least 3-4 days a week and but I have to call it quits because it's just a waste of money, time and expectation. Twice now they've either not gotten the order correct or things missing from the order. Kaitlyn, the so called mananger, doesn't know what she's doing. Her solution to missing items or incorrectly made drinks is for us to drive back with all the items to replace them. You'd think you'd train your staff to do their job correctly instead of teaching them to steal from patrons by not giving them what they paid for. It's understandable if it happens once or twice but when it becomes a regular occurence then it's poor management and staff. I'd rather make the sign of the cross and take my chances with a gas station or hobo with a coffee stand on the side of a freeway LOL. At least I'll know what I'm getting. read more

I'm a fan of Dunkin. I got this place before my drive to Louisville. It's hard for me to be critical because at certain times this location is spot on with service and product. On the other end of the spectrum sometimes they are so understaffed the drive thru person will tell you they are alone and overwhelmed. I've gotten to the point at the drive through that I need to visually check my order before I drive off as they have handed me the wrong stuff. Once the person verbalized the right stuff but had the wrong stuff in the bag. I really want them to do well. They mean well and I'm okay confirming my order but sometimes it's easier to skip this place and hit up the one in Louisville when I get there. read more

Tried the drive thru once before but took nearly 29 minutes (not exaggerating) so went inside this time. Stood at the counter for 5 minutes before being helped. Only got two donuts and bottles apple juice because I think if I had ordered coffee or hot food it would have taken forever (based on number of people waiting in coffee drinks). I would recommend you save your time and go to Great American Donuts on the bypass which are the best donuts in town. read more

Not my favorite DD in the world. I like the coffee but pass on the donuts. Growing up in a part of the world where DD was born, it is sometimes hard to get over the regional differences. But hey... the service in this place is outstanding! Fast fast fast. Give 'me a try! read more

They weren't perfect by any means, didn't answer the phone a lot, but when they do they're very kind.

The employees are lazy. The past three times we have been through the drive through we've asked for a dozen glazed chocolate iced. They are always out of them or they might have a few. If the employees had common sense, they should keep making their best selling donuts. When asked if they can make more the employees have responded, "Well we're all out." Down the road to Krispy Kreme we went where the hot light was on, and where they were actually making fresh donuts. read more

First time I went waited for 15 min with three people including me in the drive thru, and they got my drink wrong. Second time I went I spent a total of 25 min in line after they had forgotten the food I ordered and had to wait in the parking lot. Made me late to church. Whoever runs the staff here might need to try something else in life. 0 for 2 on trying to get a quick coffee on my to work. Really made me upset. read more

Came in for breakfast this morning, associate had to ask my boyfriend to make sure his milk from the cooler was in date, gross. A few of the lady's in the back didn't have proper hair restraints and hair was down or falling down. They must have forgotten we sat down to eat, they were in the back having very loud conversations with curse words and yelling them. Very disturbing. The donuts were cold and rock hard. Definitely recommend the drive-through. read more

We were road tripping up to Indiana and went through here, we hit it for a late breakfast as we hit the road early. Nice and clean inside standard DD quality on breakfast sandwiches, etc. As someone else said, I prefer DD coffee over starbucks as well...just a perfect blend. No cons to this store, everything went like a well oiled machine! Nice work! read more

This is by far the worst, slowest Dunkin' I have ever been to. It is UNACCEPTABLE to sit in the drive thru for 45 minutes. Fix your shit

Of course for the most part all Dunkin Donuts quality stays the same, but the employees at this location take pretentiousness to a new level. I ordered an iced latte with extra cream, and after being asked if I was sure I wanted that, she decided she needed to explain the difference in coffee and espresso. Wish I had gone to Starbucks. read more

Easily the worst Dunkin' I have ever been to. I don't normally leave reviews like this, but since I've spoken with the owner of this location and nothing has changed, I just want to give a fair warning to others. The employees here do not care about what they are doing, they don't pay attention when taking orders and often get the order wrong, they effectively throw your order at you when you get to the window, and (shocker here) they're always understaffed. I did send an email through the company website at least a year ago and all that got me was a 30 minute long phone call with the owner who did nothing but make excuses about how hard it is to find people to work, how hard her life is because she owns this and other stores and has to commute nearly 2 hours to come to this location, and about her personal life. Now while I get it, food service is a frustrating place to work (I've done it, it sucks at times), the service at the ONLY Dunkin' in the 3rd largest city in the state should be better than this. read more

This is probably my favorite donut place ever!!!!! I love the different types of donuts and that tase delicious. read more

Mediocre coffee that was clearly old and bottom of the pot, and the cream has a cheesy taste, indicative of also being old. Customer service was impatient and not remotely friendly, so much so that I didn't bother to ask for a fresh pot re-make. Sucks to start the day like this. read more

Went to this dunkin donuts, ordered ab ice coffee with caramel swirl and double skim milk plus a water. Iced coffee didnt have skm milk or caramel in ot, we had to remind them twice to give us the water as well as a straw for the iced coffee. The place wasnt busy so not sure why they couldnt do the only job they are paod to do. read more

I think Dunk's finally got their stuff together. Decided to give them another try. I have been going every morning the past 2 weeks on my way to work. Not only have they gotten my order right every time, but they even know what I want before I ask for it. read more

This place has the worst service out of any restaurant in bowling green. They never get an order right. We went in on a sunday to order some vanilla chai and there was no one behind the counter. When we finally got our drinks, they tasted like regular coffee with vanilla flavoring thrown in. Then as we were leaving, one of the employees was taking a SMOKE BREAK right outside the front door. Disgusting! The staff is terrible. They need to get some people in there who actually care about their jobs. read more

I work next door to Dunkin' Donuts, so you would think I would go here practically every morning because of convenience. But both times I have gone, I have had the WORST customer service. The person who waited on me not only made me wait (I could see he had other orders at the drive thru, that's fine), but walked up to the register and just looked at me. Didn't even say "What can I get you?" I told him what I wanted, he went to get it, rang up my total, and looked at me again. I'm sorry, do they not have voices at Dunkin' Donuts? And the time before this experience, there was definitely a booger in my coffee. I've never been more grossed out in my life. And if it was not a booger, it was something gooey that came off of the machines or something. Believe me, my money will go elsewhere next time. read more

I went through the drive thru at this location. The signs posted all over their store and signs and app all day $2 iced lattes. When I asked why they didn't give me the discount on my order the employee kept saying no it's only the iced coffees. I had to go into the store and open the app and show pictures of their own signs that say iced lattes before the manager would even give me the refund of the money I over paid because their employees don't know how to read their signs and give the proper discounts that are advertised. This first order I had a problem with was for a friend, or I would have cancelled both orders.. On top of that I had a second order that I ended up cancelling because they refused to take $1 coins, that I received from my bank, as a form of payment. After telling them multiple times it was the only source of money I had for that payment. And since they refused to take my hard earned money I ended up cancelling that order. I have never been that appalled by a night time manager that just seemed to not care about her job or the customers. She would rather be on her phone than talk or take care of customers. read more

We go here several times a day and keep going back despite the poor customer service, rude managers and lack of consistency but not anymore. 2 days in a row of incorrect drinks that we ordered daily and rudeness when we ask for them to be adjusted. They don't even give us new drinks but request to adjust the old ones. When I politely ask for a correction, I'm treated as if I'm the rude one. I can see and hear them speaking to each other about how the drink was made correctly despite the fact it was not. The attitude is disgusting and the rude treatment of our constant support is ridiculous. They say "my pleasure" and it's as if they're gritting their teeth to spit it out. The drinks are wrong more often than they're right and never the same. Talk about your customers all you want after they're gone but swallow your pride and provide polite customer service. Unfortunately, one of the managers is the rudest one of all so the other employees are being taught poorly. read more