The staff is friendly and knows me because I order the same thing essentially every day. There's only been one or two mistakes and they were quickly rectified. This is my favorite Dunkin. read more

I love me some Dunkin, but wtf? So I go this morning and the line isn't very long, but they let me order a drink that they didn't have and then I had to get a different drink once I got to the window. Then this bacon? I'm sorry, this is lazy work. Your store wasn't busy. But the pictures of this item on your menu clearly have bits of bacon and not full on strips just laid on top. I spend money at Dunkin in the morning so I could be lazy instead of making my own breakfast. But y'all... this is your whole job. Do better. read more

Dunkin' - Avocado Toast with Bacon - Donuts Near Me - Eustis, Florida

Dunkin surprised me this morning. I haven't been back for years because the service and food quality was always disappointing. I decided to order breakfast and I was very pleased with my purchase today because I ordered my food and within 10 mins I was on my way to work with my latte and English muffin breakfast sandwich. It tasted good. I will keep the door open for future orders from them. read more

Dunkin' - Maple Bacon Egg and Cheese English Muffin - Donuts Near Me - Eustis, Florida

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Waited so long in drive thru was ridiculous on 1/25/26. I didn't want to take a pic of someones kid for privacy purposes and what not, but why they had some kid in a diaper no shoes running around in the back of dunkin went up to the drive thru window told me Hi....the lady preparing our coffee she seemed like wth did I sign up for working here - she got our coffees right for most part had to correct one - the other people though absolute chaotic not sure why but they also lost 2 people behind me that left the line ... I put my car in park... how long I was waiting. Managers where are yall? Who runs this place? Crazy stuff! read more

If you run out of all types of Donuts and munchkins by 2pm (per the staff), maybe it's time to increase the daily availability.

If I could give this Dunkin no stars I would on Saturday, October 26, 2024. My husband and I went to this Dunkin located at 2390. E Burleigh Bluv in Eustis Fl we placed an order for one six dollar meal combo that included a bacon egg and cheese on a plain bagel, a medium iced coffee hashbrowns mind you this meal in particular should of course six dollars plus tax. I ordered the avocado toast. I also ordered a medium strawberry dragon, fruit refresher so my husband thought because he was calculating in his head that maybe that was a little too high, so we sat with our meal in side of this Dunkin which by the way was filthy and I understand that when they're busy, you know, they don't have time to keep where the people eat clean cause they're busy but the morning rush was over and the place was filthy garbage on the floor, garbage overflowing tables were disgusting. I had wiped hours with a paper napkin anyway, getting back to the order so when we got our order and we were sitting down my husband's going through the receipt, we will charge $19.37 on this thing the cashier charged us well not charged us but credited us $.95 for the senior heck does she know how old I am and we never asked for one so with that because she charged us senior everything was à la carte which poured everything down to $19.37 including tax so we finished eating went up to the register again the girl that waited on us was a young woman and she kept saying sorry sorry sorry when we brought it up so we used to our manager who look even younger than the cashier, we explained the situation and my husband also called an age discrimination because how dare this girl the cashier just automatically figure that because we're older than her that we are seniors so the girl supposedly refunded the $19.37 and proceeded to charge us what it should be $15.81 I still have the original charge of $19.37. it's now Tuesday the 29th and I checked my account. It's still there as a matter of fact both charges are still there actually it's because after I bought the $19.37 I spent another seven dollars and change for four donuts so as I said, this is what I got. I called my bank. JP Morgan Chase and I requested to dispute the charge. They told me that in order for me to dispute the charge they had to cancel out my card and wait another 5 to 7 days, of course business wise for me to get to getting another card big inconvenience. Wouldn't you say so then I call the corporate office in Massachusetts. Explain the entire situation. All this Dunkin is gonna get is basically a slap on the wrist. Basically all Corporate is gonna do is contact This One and let them know that there was complaint now mind you I still don't have the $19.37 back in my Chase account as of October 29, 2024 but also yesterday October 28, 2024 I also sent a email to them. Corporate showing them the receipts and what's going on. This is a Dunkin my husband works nearby and he'll stop in for a coffee during the week because he works nearby. I live in Altamonte Springs but this weekend crew is filled with a bunch of children who when they're busy they work but when the downtime is over they were huddled and they're laughing and they giggling and not keeping the place clean and it's a joke. If this matter doesn't get resolved, the next review is gonna be even worse than this one they gonna lose a good customer because down and Altamonte I do go to the Dunkin often I'll be going to Starbucks and I'm a little Italian lady and I've already started telling people and showing the receipts that Dunkin of Eustis Fl is like Are they that hard up for money? read more

Dunkin' - This amount should have been changed - Donuts Near Me - Eustis, Florida

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This was my first time stopping at this Dunkin Donut location the one most convenient for me when I'm working on this side of the world had a melt down and the service and products has really suffer the last three or four times I stopped in. I don't like making excuses but the strain on resources and lack of help has taken its toll on lots of retail businesses. After waiting here for an extended period of time my frustration level grew exponentially after watching the line stall as the minutes ticked away - I was five cars back and no one was getting anything fast here. I am going to conservatively guess it was more than 15 minutes before I arrived at the window and the attendant didn't have a clue what I had ordered so they basically made it as I waited at the window after paying. Of course I was happy my coffee didn't sit around and cooled down but waiting this amount of time for a cup of mediocre Folgers Coffee is ridiculous. Waiting is boring, how boring you ask? I looked up the Folger's Jingle: Every day I wake up I pour myself a cup Of that rich folgers aroma The best part of waking up It's the doo-wop doo-wop In all I do The mountain grown aroma Always commin' through (always commin' through!) Oh the best part of waking up Is folgers in your cup Now I'm right in harmony With that doo-wop doo-wop di dee Whoa, one more cup and its a who-wop shoo-bop for me Oh, the best part of waking up Is folgers in your cup The best part of waking up Is folgers in your cup. I'm going to give them a free pass and the benefit of the doubt and say my experience was just okay as was the coffee.... read more

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Don't pay extra for the cold foam. They seem to always forget to put it on. I'm sick and tired of paying an extra $1 for my drink just for them to not even make it right. Such a waste of money. Won't even bother asking for a refund. read more

Food is okay, sometimes taste like cleaning supplies ngl but drinks are made right at least

It had been a few years since I had been to this branch. I never had any complaint and still don't. I got six donuts and a couple of apple fritters. The fritters seemed small but that is because the last ones we got were the size of pie plates somewhere else and were probably a lot more expensive. The donut selection was not as varied as I would have liked. None of my old favorite: apple spice filled. But for all Imknow they don't even have them any more. Doesn't matter as we don't go very often and as long as I bring home chocolate ones my wife will let me come in. Also bought a gift card. The employees were masked. They were allowing dining in, but I did my order take out, as always. read more

Dunkin' - the outside of a restaurant - Donuts Near Me - Eustis, Florida

This place is a 5/5 if you use the drivethrough or online pickup, and a 1/5 if you go in the lobby. Drivethrough is the like the quickest, politest service ever while going in the lobby is a 1/2 hour wait for two items as all the staff attempt to avoid eye contact with you out of sheer shame. It's like two completely different Dunkins. read more

the last THREE times i've gone to this location, my order was horribly butchered. bless her heart but the lady that's on the opening shift needs serious training and help, it's ridiculous. i will not being going back there until a different hire comes in. i usually have so much patience for new hires or people in general, but to have 3 strikes with the same EXACT order everytime?? no. read more

Hi, I stopped at Dunkin on my way to work today I mobile ordered ahead to give them time to have my order ready. When I walked in, they had my drink ready, but my two sandwiches were not. Which I was fine with like I know mornings are busy for coffee shops so I just walked to the front to wait for my food. So the lady making the drinks asked for my name which I told and she said okay..and walked away.. So I never got a chance to tell her I was waiting on my food. I thought okay it's fine she'll check it, but she never did; therefore the people making the food never knew I was there waiting for it, which in fact does NOT matter whether or not I'm there already because I mobile ordered so my food would be ready when I got there, but they were too busy filling orders that came AFTER mine was placed. So they had an Uber Eats guy there waiting for two orders and making sure that they got it all out to him and COMPLETELY ignored me standing right there at the counter for TEN minutes... passing right by me and never asking me what I was waiting for or anything. Finally I asked told one lady "Hey, I know yall are really busy, but I'm running out of time and I have to get to work." so she asked for my name and what I ordered. So I told her. Mind you I completely understood everything and was VERY patient and polite (because I know how working with the public is, I work in costumer service and it is NOT fun dealing with an angry costumer) until she walked over to the guys making the food (that the lady who asked my name when I came in NEVER spoke to) and said hey she has to get to work could yall please make her order. And the lady making the drinks that asked my name YELLED "THEY ARE MAKING THEM!!" In the rudest way insinuating that I was being ridiculous and I'm just being ridiculous like I hadn't been standing there for TEN MINUTES waiting on a MOBILE ORDER that's should have been READY..WHEN I ARRIVED. And I don't write reviews at alll but I feel like she should be fired for yelling at costumers for ANY reason let alone yelling at them for NO REASON WHATSOEVER...and honestly the managers are pretty awful as well..I was so upset and I actually apologized to the other woman making the drinks because I felt bad for saying anything but that's how I am as a person but now I'm writing a review because she was VERY wrong for that...and tbh almost all the workers there had a chance to even just ask me what I was waiting for ESPECIALLY THE MANAGERS WHO WERE STANDING RIGHT INFRONT OF ME AT THE COUNTER. But she was apparently too busy moving drinks around and standing there telling people where to put drinks after they make them...but yeah...just lost my business xoxo... read more

We got munchkins, a vanilla signature latte, and a Spark'd Energy drink and they're all very good! Micheal was the one who gave us our delicious food and his service was very good, he was very kind to us. The drive thru was also very good. read more

Dunkin' - My daughter had already dived into her latte - Donuts Near Me - Eustis, Florida

This is an unusual location. Often, homeless camp out at the patio area or come in and beg for a donut. The service is decent when not having to deal with indigents wandering in. Do check your mobile order before leaving... they get it fully correct about half the time read more

I have literally been coming to this Dunkin' ever since I was a child. I would come here for ice cream, a donut, some sort of treat and I have never, ever had anything less than a stellar experience. It seems like my past few visits have been hit or miss, but I still really love this local Dunkin' so I kept going back. This last visit was whoa. I will definitely include what happened, but I also want to say that this happened over a week ago. I have tried multiple arenas to contact Dunkin' to give them a chance to fix this issue. Although, Dunkin' corporation has reached out and told me they let the manager know, I have yet to hear anything. So, I decided I would share with yelp what happened, since they seem to have to intention of making things right. Long story short- the old lady at the drive through was awful. She rushed me, charged me for items, and then never gave them to me. My drink was made with real milk, instead of almond milk. I ordered two orders of hash browns and each came with half an order (like they made one order and split it into two packages). BUT to add insult to injury,,,,, I used a free beverage coupon, so I ordered a large,, they made me a small, when I told them they told me to pull around and they would bring it out to me. However, what they gave me was a small drink, in a large cup. I could not believe how dishonest that was!! I mean seriously, it's not like I was trying to scam them,,, I used a coupon for heaven's sake. It's so sad to see this place going downhill from what it used to be. read more

Dunkin' - Yay-- I love ordering a large and getting 90% ice. - Donuts Near Me - Eustis, Florida

Went there today and purchased 25 munchkins for my kids. we got home and there were only 20 in the box. How does that happen! 20 isn't even an option. I called the store and they answered the phone and hung up. I called back and a gentleman said there was nothing they could do and mentioned something about they don't deliver, which wasn't even a question I had asked. I asked to speak to a manager who said all she could do is give me 5 munchkins if i drove back to the location which Is 20 min away from me. we won't be going back there. read more

They are really slow and bad at making your drinks. I gave them 2 chances. 1st was a latte and did not add the flavor I requested, 2nd time I got a cup of ice milk with a micro drop of espresso added. Just go to Starbucks across the street read more

This Dunkin only have a few employees I love how they still try and the food is ok and I love the managers here an so e employees they have their moments when there isn't anyone moving fast but I love this Dunkin more then the other ones in the area read more

I love Dunkin'. I also know that it's hard to find people who want to work but this location has to be the worst. The employees are miserable and don't greet you with the exception of one person. The service is slow, they are unorganized and move like sloths. The drive thru is always at a standstill with a full line up. When you pull up to the speaker you aren't greeted at all so you don't know whether to pull up or what. No one has time to wait for 20 minutes in a drive through. They need a redo with management. I hope someone will see this. I tried to leave a review on Google but they don't give you an option read more

I've visited this location of Dunkin' a few times before, but it was always a quick run through the drive thru. This time, I was placing an order for my son's birthday. He always loves doing something special for his classmates for his birthday. This year - Donuts! I called a few days before to place the order and for what should have been a quick 5-7 minute call was about 15 minutes. I'm not going to go into the details of that call, let's just say I needed to turn on the patience to place the order. Maybe they don't get those calls often. When I arrived to pick up my order, I waited for about 5 minutes while 4 or 5 employees scrambled around serving... no one in the drive through, preparing one order for a curbside pick up, and one person in the cafe. This isn't the place to go if you're in a hurry. The order was right. My son was happy. The kids enjoyed the donuts. That's all that matters. read more

The manager has no concept of FOOD SAFETY protocol. She peeled a receipt off of the sole of an employee's shoe and then went to handle my food! I had to tell to her to please not touch my food before washing her hands. She gave me an annoyed look then proceeded to hold the bag open while the gloved, clean handed employee put my food in it. I took my food and left and she went back to work with no indication that she'd be washing her hands. Unfortunately I had already done my survey on the receipt while waiting because the cashier Rita, who took my order and got my coffee was excellent but I will write a separate email to corporate because that is truly disgusting unsafe food practices and that manager just shrugged it off like I was being ridiculous. read more

Stopped in here at around 12 on a day when I was working in Tavares. I'm actually team Starbucks but stopped her bc it was the nearest coffee period! Honestly it was great! All of the staff is very nice and talkative. Very accommodating. I ordered a small cold brew and didn't know how much creamer I wanted so they gave me a separate cup of creamer. I sat down to do some work in a corner and they later came over to me to ask if I liked my coffee which I thought was very nice! It wasn't too loud which is good because I wanted to get a little work done while on my lunch break. The staff made small talk as well which I thought was very nice of them! They all seem to like working here. They also made sure to accommodate all other customers who were around me to the best of their ability. 5 stars for nice people, great coffee, a clean spot to sit down and an all around positive experience! read more

Dunkin' - Cold brew! - Donuts Near Me - Eustis, Florida

Several times now the person at the drive thru window barely has a mask on, ( just barely covering their mouth & not covering their nose,) or doesn't have one on at all! And today I saw a manager overseeing a delivery order with NO MASK ON! I will be buying my coffee elsewhere from now on! read more

Horrible service. I sat in the drive thru for 10 minutes with no movement. I got out of line and went inside. I stood in line for another 15 minutes. The people in front of me left. When I finally made it to the counter I was ignored. I finally asked the lady behind the counter if she could help me. I only wanted donuts to take out. She very snarkily said "No! I am the one that has to help you and I have two to go orders ahead of you." I told her it was ridiculous and turned to leave. As I was leaving she called out "Have a nice day! Fill out an application!" SERIOUSLY??? And after all this time there were 6 more people standing in line. I pity them. The customer service at this location has totally gone downhill. They need a new manager that knows what she is doing. I would give a negative rating if I could. read more

Waited in the car line for 20 min and still haven't gotten my coffee. Only 3 vehicles in front of me the whole time. They don't have large cups again as usual. Been 4 weeks since I've been here and it seems like nothing has changed. We will give it another shot in about 2 months. read more

This Dunkin' Donuts is consistently bad - haven't been there in a few months so decided to give it another try - bagel was burnt. Coffee was watered down and munchkins were NOT fresh! I use to prefer Dunkin Donuts over any other coffee shop until I moved to FL read more

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I waited 20 minutes in line on the drive thru to be handed coffee that tastes like cigarettes and cold hash browns. My experience with this store in the past has been okay, but waiting 20 minutes for crappy coffee and cold food? I cannot recommend this Dunkin to anyone. read more

A second to Starbucks, obviously, but i'm a fan. This location in particular, has some of the nicest employees i've come across. As far as food, i've never had an issue with it (THEY HAVE SALTED BAGELS AND I ALWAYS BUY THEM ALL.) and it's pretty fresh. read more

Unfortunately I have to give one star to post a review, but this place doesn't deserve any stars. Every time I've come to this location they make my coffee wrong (after I've waited a while just to order.) The last time I went there they were putting the syrup in my coffee and the bottle was empty. You think they'd swap it and make my coffee right, but no they we're to lazy to do so. I will not be going there anymore! read more

Anybody else get screwed with at the Dunkin' Donuts in Eustis?, or is it just me? I'm given a hard time whenever I try to use their coupon on the bottom of every one of their receipts for the buy a cone, get one for 99cents. Lady at drive-thru window told me I needed to do the survey first. No, this is a lie. Finally got the 99cent cone, she never smiled, said thank you, would not say you're welcome to my thank you, nothing. It's like she didn't want to serve me. Today, I had a text from Baskin Robbins, where I get a cone free with purchase of a cone. I was told they had to call the manager Julie at home to see if they could honor their own offer, that they sent to me! What's going on with the Eustis Dunkin' Donuts?! This never happens at the DD on CR 466 in The Villages...geez read more

Rude and slow service, order was wrong for coffee and ice cream, ice cream they gave us was rock hard, crystallized and gross. I began to say that the coffee order didn't seem right and was told "it is", then the cashier ran away from the window and didn't come back. Wasted money and time, don't go here! read more

Dunkin' - Nasty "ice cream" Handed out the window this way to me, not what I ordered, along with the rest of my order which was 100% wrong. - Donuts Near Me - Eustis, Florida

I can see why "Dunkin" no longer uses the word donut in their name, it's no longer "time to make the donuts" the phrase that built their brand, it's been replaced by "it's time to get the stale Frozen donuts delivered", what about a new name "Dunkin Coffee" only. read more

I can't believe what I experienced here today! I ordered my usual sandwich, after a few bites, it was clear the turkey sausage was cold. I go up and ask for a redo. The employee took the redo order and went off to make it. Another employee asks to see the sandwich, and I pointed to the garbage, SHE GOES IN AND PULLS IT OUT OF THE GARBAGE! She takes it back to the sandwich maker (older, skinny gent with ponytail and tats on his arms) they open the wrapper to feel it! The sandwich maker has the nerve to say, "Well, it's not hot, but it's not cold either, and he's eaten half of it." I loudly exclaimed, "SERIOUSLY, YOU'RE GOING TO ARGUE WITH ME OVER A SANDWICH? You just lost a "usual" customer." By that time another employee asked if I still wanted my sandwich (I guess the redo was done) and I said, "NO, shove it up your ass!", and left for good. read more

I use to visit this location frequently due to it being close to work. My most recent visits haven't been the best. Lately my good have been burned, missing items or watery chai tea (no flavor). I made a purchase on a Friday and once again all of my items were burned, water coffee and chai tea. I was very disappointed because in the past the customer service has been amazing. I spoke with the manager who instructed me to come in Monday morning and she'd remake my items. Monday morning I go in receive my items to have some of them burned again. This is absolutely the LAST time my coworkers or myself will be visiting this location. For whatever reason this location went downhill and fast. read more

Dunkin' - Donuts Near Me - Eustis, Florida

Wishy washy place one day they're good next they leave you in drive thru for 30 minutes and your order will be messed up. by out of donuts frozen coffee will be watery I've been coming for a while on the weekends tired of wasting my money in time with this place. read more

Spent nearly 30 minutes in line at the drive thru and they still managed to mess up my order. Lousy customer service. Avoid this location at all costs! I'll never be coming back! read more

Look the place overall isn't a bad place. The food is good and so is the service, but charging $.25 for a regular glass of water really irritated me. I would have given them 4 stars if it weren't for that. Come on guys........ read more

This was a terrible experience the worker was uncoordinated and twitching and asked us why we looked weird

Seems to be such a turnover of employees all the time. I don't know who wrote these reviews whether the relatives of the employees but it's not that friendly I did have an issue with an order and the manager was very accommodating in reimbursed me with equal products for the bagel that had barely any cream cheese on it and order that was supposed to be on our wrap bread was on a croissant. I just went to the drive-through and asked if they had Dunkin sticks since him up and down the East Coast everyone has the jelly the plane in the glaze usually and since they did and I asked if there was something else and she get matching glaze and I said no it's a cake donut with glaze on it and she just kept saying is that it can help you with anything else just to rush me to the drive-through not impressed at all. read more