I was meeting a friend at DD and accidentally went to the wrong one and placed an order. I took my order with me to the correct DD. When I got there, I realized my order was incorrect. This DD corrected the order and don't charge me anything. They did it with a smile. Not my usual experience with DD. I'll definitely be back to this one. Thanks and props for the great customer service! read more

I came here at 8:20 I ordered my drink and right when I was about to pay after waiting there for 5 mins they come out to tell me they are not excepting cash I wanted my time here highly do not recommend this dunkin read more

The only reason this place is still open is because their drinks are cheaper than Starbucks. Their donut selection is horrible, and they can't even fill up the napkins in the seating area. read more

This DD has got to be the worst one I've ever been to! I have given it plenty of chances I ordered a shaken espresso today I don't believe there was any coffee in it at all Ruined my Sunday This DD needs new management or your store is in a lot of trouble Complete disappointment again At least your dead one for sucking read more

Dunkin' - Zero coffee in this shaken expresso - Donuts Near Me - Gainesville, Georgia

Was given the wrong donuts this morning. Never had an issue at the store before when I called to speak to a manager. I asked her name and she did not want to give me her name. I have it all on recording. I did let her know that the call was being recordedthe moment I realize she was being very rude. I started recording the call and I'm glad I did because it shows the type of management that they have at this store. Never have. I been told that they are not gonna give me their name. Definitely a Spanish lady that claim she's a manager I will be calling the corporate office today and the Better Business Bureau read more

Dunkin' - Donuts Near Me - Gainesville, Georgia

Holy. Like holy. These employees are absolutely terrible-I have never had worse experiences at a Dunkin before in my life. One girl didn't even know what "Cold Brew" was at Dunkin and just gave me iced coffee. No matter how many times I request light cream in coffee or light milk in an iced latte they pour the drink so it is 10% coffee and 90% milk/cream. You can barely even taste the coffee in any of their drinks. read more

Staff is rude and got my coffee wrong. I ordered a vanilla iced coffee with caramel and the girl said she could NOT do that and I said why not and she said we cannot mix flavors. Every other Dunkin Donuts I go to does it for me. I will not come back to this location. read more

It's dark out and all the signs and outside lights are off, it's 6pm, but according to googles hours they are open so I go in anyways since I'm needing to get some gift cards for my kiddos teachers. Well apparently they have a max of $25 gift card purchases TOTAL. You can't get 3 $10 gift cards because that's more than $25. Using your own CASH. Absolute joke. It sounded like she just didn't want to take the time to serve her customer. So we took our business elsewhere and they were more than happy to activate 3 $10 gift cards for me. This isn't my first less that satisfying experience here, but this one was it. I'll be spreading the word. We won't be back. read more

Trying to support your business but have been by 3 different times in the last couple of months to get a hot decaf and all three times was told by employee "we just threw the decaf out". All three times it was 10 to 20 mins before closing. It's very frustrating because you're still open and there's cars in the drive through. Tonight when she told me that I told her you always through it out before closing time and when we got to the window she was NASTY. I asked to speak to a manger but she said there wasn't a manager - then she said we can't always have everything. I know it's hard to find employees - but she's not doing your business any good. read more

Definitely the best coffee in Gainesville. I literally go here every morning, the best customer service & they always make my coffee perfect! 10/10 always. Queen City can't even compare read more

Dunkin' - Best coffee ever - Donuts Near Me - Gainesville, Georgia

Tbh I have never been a huge fan of Dunkin' Donuts. Not for any particular reason, just been going to other spots. But ever since I moved to Gainesville I have been visiting their coffee shop. Experience is always pleasant and orders are always made fast. Never any issues. I just wish they had a bigger parking lot read more

Worst customer service. The people that work here are not friendly. They don't help out at all. They are too busy talking with each other. Messed my order multiple times. read more

Considering that I've never had this issue with Dunkin' before: They don't know how to make there drinks, go to the one in oakwood. I called to see if they could remake my drinks, had me "on mute," talking about how they wouldn't remake the drinks, and they hung up on me. not worth the drive tbh. read more

Please tell me that I'm not the only one whose order is ALWAYS wrong! I really don't know why I keep giving them my business besides the manager is super sweet. I've addressed her after my order was wrong twice and she was extremely apologetic and compensated my next order that so happened to end up incorrect as well. So I stopped going for a while and today I decided let's give them another try....NOPE! Wrong again! And the drive thru guy gives me a lame excuse that made zero sense...anyway, I wonder if they see me pull in and make a bet on how they can mess up my order this time! It's become comical, but I'm pretty sure I'm done now!! Sincerely The customer is always wrong read more

They got rid of the only thing that was keeping me coming which sucks, my breakfast sandwich wasn't even hot it was barley warm

I went inside to get munchkins and a coffee, ordered 12 munchkins the employee said they come in 5, 10. Or 25 count. I said I would get 15, she then repeated that they only come in 5, 10, or 25. I said If I did the 10 and 5 that would make 15 right. She looked very confused. I had also said I wanted 5 chocolate, 5 glazed, and 5 powdered. She put of every kind in the box and some on the bag. Then I waited on my coffee while the other girl took pictures of her. Then they complained about how tired they were and they had been up 32 hours. Anyway the coffee was old and tasted like it had sat all day. Very disappointed. I go there every week, but I will have to find a different place. read more

Service here is always average. The employees are always moody. One in particular, the blonde with short hair that wears glasses. They never smile or seem to be happy. I stop here a few times a week to grab some coffee before work. I also never get a receipt, which might be good otherwise I would leave negative comments on the survey. read more

I get no one wants to work on thanksgiving. I don't either but on the way to work I went to get a $2 latte and not only was I charged $4, I was laughed at in my face when I asked why I wasn't given the deal....then had the window shut on my face after handed my drink. Probably the worst Dunkin' Donuts experience I've had. Never have had an issue with the guy that works there. But all the little catty 18 year old girls need to be re trained...horrible customer service. read more

If I could give half a star, I would. They are constantly under staffed, causing 10-15 minute wait times, consistently can't make coffee or run out, and is honestly one of the worst Dunkin' Donuts I've ever been to. read more