New cookie doe frozen coffee very sweet but it looks cool starting to get sick of it as I drink it more

Service is not the best. Workers spent a good 5 minutes talking with what I'm guessing is a regular and his dogs while a line was starting to form. The line was already short when I arrived and still had to wait at the window for an order of donuts. read more

OMG. 4:30 on a weekday and 15 minutes with 1 car in front of me in drive through. How long does it take to make a coffee or give a donut to the car in front. read more

Donut was fine, a lot less cream in the center! Got to the window, hear a girl say real fast 'what's your order'. She had to repeat as I didn't understand her. Then didn't give me a price she said quickly to move up, which she had to tell me twice. The sign said donuts $1.00. Got to the window, she said $1.47 when I had $1.06 ready. I asked why, she said they are doing new things. I said you sign by the ordering spot is misleading, false advertising. She just shrugged and said $1.47. Took my money and threw it our the window to me. I'll never go there again, I'm sick of these young disrespectful people! read more

Stopped here on a road trip & was such a let down. The munchkins for kids taste like they are a week old.. stale & hard. There was no one in line before or after us, and we ordered munchkins & 2 wake up wraps we were in the drive thru window waiting for about 20 minutes! read more

Dunkin' - Drive thru - Donuts Near Me - Hamburg, Pennsylvania

Sometimes it's great, other times they're terrible. They consistently don't put whipped cream on the signature lattes even when it's ordered that way in the app. I never know what I'm going to get when using this location. read more

Dunkin' - a cup of coffee on a table - Donuts Near Me - Hamburg, Pennsylvania

My friend and I went in to order and stood at the cash register and waited for 10 minutes. All while doing so we listened to the three workers yell about who had to attend to us and "Lauren" was insistent that she would not do the window. After we decided to get in our car and go through the drive thru I'm which they lied to us about what donuts had. MIND YOU we had just Stood inside for 10 minutes and saw what donuts they did and didn't have read more

Stoped by at 11:30pm drive thru was empty so service was fast. The employees were very friendly. I

We went through the drivethru for coffee and donuts for a happy break in our travels. We were greeted by an uninterested, mopey sounding employee. My husband proceeded with an order asking for 2 popular donuts. "We don't have those," the girls says. My hubby proceeded to ask for 3 other types of donuts, to which the employee replied "We're out of those." When we finally picked something they actually had we drove away and dug into the donuts and unfortunately all of them were stale! Then my kids opened their milks and guess what? Sour! We went back to replace the milks and did not get an apology or sympathetic ear, she just sent another employee to handle the problem and walked away. We will not be stopping at this DD's again. read more

It is a really good Dunkin and everything tastes good, just unfortunately if you order ahead they can forget your order in the morning rush.

I stop here on my way to work 1-2 times a week on my way to work, normally in the morning, but sometimes after a long day. My coffee is always perfect and the times I do get a sandwich, it is perfect. Never have I had an issues besides an occasional slow order, but understandable when I only stop during their busiest times. I'll continue to stop as this is a great example of the Dunkin chain. read more

This used to be my absolute favorite dunkin donuts, but now I would have to say not to go there. I usually order a caramel swirl iced coffee with cream at every dunkin, but here I have to get extra caramel and extra cream, and even then it still tastes like watery flavorless bitter water with not enough ice. The employees are hit or miss, but quite often are miserable and just want to get you through as fast as possible so you can stop bothering them. If you want to get a terrible coffee from teenagers with crappy attitudes that make you feel bad about it, this is the perfect location for you! This location has slightly improved since my previous review read more

This store is really inconsistent when it comes to making coffee. You can get three of the same coffees (e.g. vanilla latte), and none of them will taste the same. The donuts are standard issue, but when it comes to coffee, it's a flip of a coin. Will it be tasty and delicious? Will it contain sadness, misery and a tinge of regret? The inconsistency is too great when it comes to their coffee. Breakfast sandwiches are lacking, too. The bread sometimes tastes stale and flavorless, othertimes fresh and deliicous. There is just no consistency. As for the Baskin Robins portion... don't. You're better off going to Walmart or Wawa for ice cream (they're just around the corner). Do you REALLY want to pay $10 for a mediocre shake? If so, this is the place for you. I'm not kidding. The cost for a shake is about $10, and there's NO reason for it. All their ice cream treats cost about 50% more than they should, and I'm really not sure why. Even the employees at the store commented that they thought the costs were ridiculous when asked. Go for the donuts, play the coffee lottery, avoid the ice cream. read more

Seriously the nicest people I've ever dealt with when it comes to a DD. The long line went fast and my drink was excellent!

Ordered a chicken sandwich and drinks on the drive home from Hersheypark, needed a caffience fix. There was no line for the drive thru and the parking lot was empty but it still took quite some time to get my order. Other than that the service was fine. read more

As usual with this place.....stale donuts at full price. Always horrible. There us no standard at this location, just trays full if stale donuts read more

I was in this store on Wednesday July 28th around noon. I ordered a medium regular coffee for my drive home two hours away. I had my lid closed until I got in the car and had my a/c on so I never opened my windows. As I enjoyed my coffee, I came to a slimy surprise towards the end of my drink. I spit it out and out came a tiny dead bee from my last sip. I know it had to be in there the whole time b/c normally I leave the lip lid closed b/c I am paranoid of something crawling in there like that. Needless to say, I am very disappointed & will probably never go to that particular Dunkin Donuts ever again!! read more

I just got back from hershey park on my way home decided to pull Into this place the drive thru. I mistakenly pulled into wrong part of drive thru so after waiting on line for 10minutes was told did you order through the intercom I said no I didn't see it. The older woman who works the window with glasses the team leader I guess or something was very very rude and was def racist. She would not take my order at the window she said you have to order at the intercom I said I'm sorry made a mistake I passed it she was like o well. I said we'll I'm right here you just can't take my order she said no??? Wow I can't believe it wow. She said you have to go back on line u looked behind me there was like 7 car line! She said you have to go back wow I would never ever go back to this racist town or this racist Dunkin donuts ever in my life again! read more

Great service. Super clean store and restroom. Even gave me three dog bones for my pups!

Disgustingly dirty place. Bathrooms just gross... Dirty tissue everywhere. Main eating area with dirty papers all over floor. Poor selection of available donuts and staff was lukewarm at best! Stay away... Better to go without. If what I see is disgusting I can only imagine what is behind the counter. read more

Seems like i have a differing opinion than others below, but i like this DD and havent had any issues here. for some reason, more than most other DD i regularly go to, the donuts almost always seem soft and fresh. i havent had a day where they seem stale. other than that, your typical DD. read more

Staff friendly, competent. Service a bit slow (with an apology - so rare these days), but food and drinks carefully prepared. Trash bins really needed attention. Potential for improvement. read more

Fine for a dunkin/baskin Robbins. But no wifi. Really?!

Great service, very friendly, it's the best drive thru No matter how many cars are in the drive thru it move so fast. I wish all drive thru would be as fast. read more

Drive through service was great. My boyfriend and I got toasted bagels with cream cheese. They were toasted perfectly and had lots of cream cheese. It was a nice quick breakfast on the way to the reptile show read more

I was so disappointed with my iced coffee at this DD! It tasted like the cream was stale. I NEVER complain about anything, but I felt like I was getting a bad product. I know what a DD iced coffee tastes like and this was not it! Disgusting! I brought it up to the counter and the woman could only tell me that the cream was fresh. Oh ok, thanks, but I am still not satisfied! Oh yeah and the manager was standing right behind her. I will not be coming back to this DD. Fortunately there are enough DDs that I can easily find another. I can see from the other posts that I'm not the only one that feels this way!! read more

While we do frequent here on occasion, I live right in between this DD and the one in Pottsville. I mostly choose Pottsville because of their excellence in customer relations, quality and consistency, and specials. This DD has poor customer service meaning the staff is not friendly and personable - and being it is near Cabelas it is a more ritzy looking store with higher prices...this particular store never has specials on their bagged coffee like the one in Pottsville and due to that we just don't give this store our business. It seems they are just out for making money rather than a good rep. read more

As a lover of Dunkin Donuts, I have been to multiple locations surrounding the area I live in, and this location is by far the WORST. It is located right by Cabela's in Hamburg PA. At first the service was great and the food was consistent. My fiancé and I went through the drive through and ordered a breakfast sandwich, after checking to see it was not what we ordered, he took it inside where he was rudely spoken to by one of their employees. The purpose of the drive thru is to safe time! She told my Fiancé that he might as well just come inside if he doesn't want problems and quicker service. I was appalled by this and called the store manager. She fixed it by giving me a free sandwich. Ever since then, we can't even go thru the drive thru because we always encounter a problem so we started just going inside and we are still experiencing problems. Not putting orders in properly and receiving wrong orders. Today I went in and was specific with my order. The lady ended up putting it in wrong and gave us a not so fresh donut. My fiance and I went in to get a new donut and sandwich. My fiancé went back to the car while I waited for my sandwich and as I was standing there I over heard the staff talking about my fiance and the donut. Im sorry but isnt the first rule of business the customer is always right even if they are wrong! I called corporate and spoke to the store manager yet again. Told me it would be taken care of and for their sake I certainly hope so because if not I see this location being shut down because the service is horrible and the employees are rude! Its clear the current management is not working. I have heard complaints from multiple people about this location. I would rather drive an extra 10 miles to go to a different dunkin location or even starbucks then have to deal with this place. I dont see myself going back there in the future. read more

less than pleasant staff. i ordered hashbrowns and a large chai. got to the window the girl just said my total and i gave her exact change and she handed me the hashbrowns and said have a good one as she was closing the window and walking away. She could have said your chai will be right out but i sat at the window waiting for about 5 min when a younger kid tried handing me a medium chai, and i said i ordered a large he gave me a dirty look and walked away. few min later he hands me the large and shuts the window. if you mess up at least dont give the customer an attitude for your mistakes. read more

I frequent this location quite often (at least 1-2 times per week). I don't go for coffee, but for the breakfast sandwiches. There is definitely a common theme here. The sandwiches are always inconsistent. Sometimes they are served hot with the cheese melted and they are crafted nicely. Other times they are served warm at best with a nice cold piece of cheese just laying amongst the egg and meat. Sometimes the bread or croissant is toasted nicely, other times it's burnt, not toasted at all, or just downright stale. The other common theme is, the people on the drive thru are seriously rude. They never say please, thank you, your welcome, have a nice day, you can't even get them to say hello to you. They hand you your change, receipt, and drink all at the same time and get angry if you can't grow an extra hand to grab it all as they are throwing it at you. After receiving your change you can expect to sit for quite some time while they put together your sandwich. And forget going inside to complain if they mess something up. They will be nice to you until you make them aware of their mistake. I actually had someone throw a sandwich across the counter at me once because I complained that they put the wrong kind of meat in it. If it wasn't for the fact that this is the only dunkin donuts I pass on my way to work, I wouldn't come to this place at all' read more

this is the best establishment i've ever been to 10/10 would eat again,,, thanks so much for curing my depression with your iced coffee!!

I stopped at Dunkin Donuts his morning and was greeted by Dwayne C. He was pleasent and courteous. I just got a small black decaf coffee. His mannerism was great as well as the lady at the counter. Very pleasent would stop again! Keep smiling read more

Not only are majority of the employees here rude, but almost every time I stop in they mess up my order or forget about it all together. Having worked in food services, the way this place runs is way below par. Not only that, but sometimes the coffee is so weak all I can taste is flavored syrup and milk. read more