Stopped here this morning after work to pick up a dozen donuts for my family. The shop was open on time and offered a wide variety of donuts. Staff was friendly for the most part. The donuts were fresh and tasted great! The shop could use a good wipe down. The tables appeared sticky and unkept. read more

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So I went back and tried again. The drive thru. Different people same result orders are not correct. They are extremely slow and quite honest must hire people and it's trial by fire. This place needs a serious training program for their staff from how to greet you through the entire process. Also you might try and teach them how to count when a person hands them cash. They are clueless and I do understand most of us never pay by cash any longer it still does occur. If I could give you a "0" I would very sad. read more

I was early for a meeting nearby and stopped in here for a cup of coffee. While there I also ordered some chocolate donut holes. Service was quick and helpful. The coffee was great and so were the Munchkins. Nice place to stop for coffee and a quick bite. read more

Asked for a toasted everything bagel and received a Stale cold bagel with hardly any cream cheese. Probably the worst bagel I have ever had like someone ordered it yesterday and they gave it to me. Very disappointed. read more

I don't usually leave reviews, but this has been a repeated issue. Every single time I come here, my coffee is bad. It's inconsistent, poorly made, and honestly not worth the money. read more

Very slow even if I make a mobile order, workers are very unprofessional and my drinks never taste good.

Orders are consistently wrong. The last time I placed a mobile order, I realized an item was missing half way home. Instead of driving back, I reached out to customer service to get a refund on the single item. The customer service has switched to AI instead of actual people. it's been a month and I have yet to hear back from corporate and the local store. All over $6. Avoid avoid avoid. read more

Stop here every day. Fast and friendly experience. Love the iced coffee and Boston crème.

Ordered the sesame bagel with cream cheese and it came stale with barely any cream cheese on one side of the bagel. I ordered it at 7:30 AM so it should come out fresh. Yea, never again!! The chicken feta spinach wrap came out in a mushy consistency tasting like fish and fe read more

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Freee DONUT DAYYY it's littyyyyyyy!! Free donut with a drink. Fairly empty we came in at 6pm in the afternoon. Establishment was clean I just came for the donut lmao. read more

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When this location first opened the service was excellent. I was a regular and the staff was always extremely friendly. After about a year a new management group took over and the service took a dip. The people were still nice, but the store manager was overwhelmed with computer glitches that caused mobile ordering to fail, call outs that caused him to work shifts, and an inability to manage quality control. By that point I'd say out of 7 days a week, my order would be correct only 4 or 5 times a week (and I ordered the same thing everyday). As the year wore on the store manager seemed more and more unhappy. About 6 months ago a even new management team took over and everything plummeted. Food quality is terrible. It is a coin flip if an order will be accurate and the staff seems oblivious that there are people in the store. It got to the point that my order was wrong 5 days in a row and I decided to stop going in (I never complained because it didn't really seem like it would change much). Went in today and it was TERRIBLE. Burnt donuts, stale coffee, messy tables, what should be an easy win for this area of town has completely disintegrated. Very sad. read more

This is the worst Dunkin I have ever been to and I never seem to learn to stop coming here. In the five mobile orders I've made here, they were never ready. This time I walked in 10 min after mobile order and it was in process and no one said anything to me for 5 min while I was standing there. I finally went to the order cashier and they helped me. Did hadn't even serviced the mobile order. They weren't even busy is the killer! read more

Awful. The donuts are like eating cardboard. The coffee is like drinking straight gasoline. What happened to DD? Another national food chain that put profits over quality and everything suffers. Avoid them like the plague. Not worth any amount of money. read more

I ordered an everything bagel with cream cheese and a half sweet half unsweet iced tea. The bagel wasn't even toasted and was hardly even smeared with cream cheese. It was super disappointing. My ice tea would've put a diabetic into a coma. They forgot to add the half unsweet part, but they should be ashamed of how much sugar they're putting in their actual "sweet tea" . I couldn't even drink it. read more

First time I downgraded a store to 1 star. I almost never give one stars. Ordered curbside and waited outside. Went inside and order was sitting on counter with like 50 workers socializing behind the counter. Asked if this was my order and they said they didn't know. Almost better if they just had self-service. Really a shame to start a new location and pay absolutely no attention to service and training. See my rating of the other Dunkin in Leesburg as 5 stars, always good service. read more

A lot of potential for this location but they fail to produce consistent service. Location is very accessible which is a plus! I almost always order using the app. Recently, the app has only offered a limited menu, probably due to staffing issues. I refuse to wait in line or sit in the drive through. When this happens, I get coffee from Chick-fil-a next door. Update: The same day I posted this, I visited this location at 5:55pm to order with a coupon. I walked in and began ordering at the screen. An employee behind the counter called out and told me that I needed to leave because they were closed. I left, checked the door for business hours... a 9pm closing time was listed. No holiday hours were posted either. The store was unlocked and within operating hours... 'Twas another day that I got coffee from Chick-fil-a next door. read more

I will give them props for brewing a pot of coffee for us at 8:50pm when they closed at 9. Normally when we arrive that close to close and there is none in hand,employees will just tell us "they're out". But they asked if we could wait. As soon as my husband walked out the door at 8:59 a guy came and put the lock on. But they did honor their last minute customer. read more

Second time I have come to this one and they have sold out of their pink frosted sprinkled donut. They claim they can't make anymore. Isn't dunkin suppose to be making their donuts on site? If this their most famous donut, the Homer Simpson donut should they not have a better handle on keeping it in stock? Given all the other reviews before mine, this dunkin is an epic fail. read more

Popped in and did kiosk ordering since I never go to Dunkin Donuts and it allowed me to take my time about deciding what I wanted to get with no pressure. I didn't get one but they have Nitro on tap which is interesting. Got my order quick and staff was friendly. Restaurant was clean. read more

I don't know why I keep coming to this location because 9/10 times they mess up my order. I complained to Dunkin corporate about how I was overcharged for a coffee, got a coupon for $5, went to go use it, and that order was wrong too. I think I've come here only once or twice when they haven't messed something up. See image: sign in drive through indicating $3 for a medium iced pumpkin latte that I was actually charged $4.89 for + a 99c up charge for almond milk. read more

Dunkin' - Sign in drive through indicating $3 for a medium iced pumpkin latte that I was charged $4.89 - Donuts Near Me - Leesburg, Virginia

Horrible service and takes forever. Only been three times in the short time it's been open and already had all these horrible experiences. Today I waited in drive through for 40 minutes...trapped. The line could have have been more than nine cars when we got in. Only ordered a small coffee. Another time they forgot the bacon... on a bacon egg and cheese sandwich. it's in the name y'all. Have had rude and unprofessional servers who laughed at customers, rolled eyes, and did not apologize for mistakes. read more

I started working in the area a few months ago and started using this location. Everything has been fine until today about two hours ago. I got my regular iced coffee and was drinking it normally when I felt something in my mouth. Thinking it may be a piece from my sandwich I spit it out to look. It was an actual BOOGER. In my freaking drink. I am never coming back because that is incredibly disgusting and unsanitary. I did not attach a photo because I threw the rest in the trash so quickly. read more

The employees at this store are extremely hard-working, but every time I visit this location it is completely understaffed. This is a managerial issue, and should be remedied if the ownership truly cares about customer service. read more

Great donuts. Willing to do phone orders in advance for larger orders with less that 24 hour warning, without requiring payment. I was also able to pick up my call in order through drive through. Totally convent! read more

Sad to say I have given this place another, and now last, chance. I know that this is a tough time with hiring shortages, but the other Dunkin in Leesburg is always great. No matter how few people are in line, they can't handle it. Pure chaos. I wish them well, but I'm not doing this again. read more

Terrible location. I live nearby and their delivery driver comes in every night at 2:30-3:30 am With his radio blaring. He makes a huge racket wakes up neighborhood. My neighbors and I have filed police reports. We are asking town to limit them with no deliveries from dusk to dawn. Just a really low class operation. read more

They got my first order wrong claimed it was what I ordered....the donuts I purchased at opening day were very good...recent purchase of the same donuts had near less than a thimble full of filling, sadly I will not return..... read more

Disorganized and can't keep track of orders. Order says ready and missing items. Items wrong in order. Can't keep blaming Covid for poor service. read more

Should have listened to other reviews: We had to go order with a black coffee; They gave us 3 instead of 4 donuts - frustrating! Then, it turned out that the coffee cup was filled to the brink - no space for provided creamer. This thing easily spilled through the cup cap opening and burnt my hand!! I have this store to thank for a blister - never again read more

Whatever your favorite donut is chances are they are out of it. Every time I show up (around noon) they are out of nearly all donuts. Very frustrating. Additionally they are very slow moving. I've yet to leave this Dunkin happy. read more

Staff was rushing around because there was a drive through line. We went inside. Person taking my order was rushing and entered the order wrong 3 times. He ended up ringing me up for the wrong order. They didn't have a manager so they said they couldn't refund the overcharge. They ended up giving me cash refund after additional delay. Then, they bagged the donut order wrong. Twice. read more

The first time we went, my daughter ordered a bubble tea. They waited until after we ordered and paid, to say there's no straws or spoons.. Pretty much "Here's your tea... good luck figuring out how to drink it". Today I go in, to get 3 x 10-packs of Munchkins for my kids to take to school. After paying, they pass me 1 x 25 ct box. I look at my receipt... surely enough charged for 3 x 10 packs, which is $2 more expensive. I told them this was ridiculous. They couldn't seem to understand it was for 3 separate people, and it wasn't any different than selling me 3 small sodas, and putting them in one large cup. One thing is to not ever have any supplies (common right now), it's another thing to not make customers aware prior to purchase, then charge them for something they didn't get. I complained, and they kept saying I got 30 donut holes.. true.. but I paid for packaging, for them to be separate. I should have been charged for a 25 ct and 5 ct, if they were going to shove it all in one box. I was in a rush and did not want to hold up the line, so I just left with something I didn't order, and getting ripped off. Great way to start the day. read more

The drive thru is awful slow! When making a mobile order, go inside to pick up your order. You'll save about 30 minutes of your time.

Always good for a quick breakfast sandwich or coffee. I like an English Muffin/bacon/egg extra egg and they get it correct each time.

I made a mobile order. Went inside and got my drink and the order tracker screen said my order was still in process, so I waited for my order of donuts. Then the tracker screen said my order was complete but there wasn't any box of donuts out. So I asked for help. They grabbed my ticket off the counter, put my donut order together then left it on the counter, head down, not saying a word. I still said thank you! And she still ignored me. I thought she didn't hear me so I repeated thank you! to her again, a bit louder and she just ignored me, head down. Never again. They always get my order wrong and awful customer service will only go to the E.Market St location from now on. I never had a bad customer experience there. read more

Spent 20 minutes waiting in the drive thru, only to be given half the food I paid for... Save yourself the trouble, go somewhere else!

We're really happy this location is here. And that they have a drive through. And I know all businesses are struggling to find employees. Generally, I'd say 4-5 stars. Today, 1 star experience. Today we placed an online order and went to the drive through for pickup. We were asked to wait to the side. I assumed that meant someone would bring it out. I guess not. After 10 min and watching 20 cars go by we went in. The order still wasn't ready, and it was incorrect when it was. 4 trips in to get the order correct. I'll never "pull around to the side" again after this experience. I would second the other review that more than 4 donuts shouldn't just be thrown in a bag on top of one another. read more

Worst Dunkin I've ever been too and that says a lot. I don't complain much but this location I waited in the drive thru for over 50 minutes for an online order. Part of the order was two frozen hot chocolates. After finally getting to the window the worker proceeds to hand me two drinks that were completely melted. I proceed to ask her aren't those supposed to be frozen and she says yes but they melted. I'm like that's unacceptable you need to make new drinks. They did but I shouldn't have had to ask for that. Also no apologies for wait time or anything. Just horrible. read more

Hopefully they will get better with time, but it is a mess. Lots of workers looking busy, but took forever. And the coffee even tasted bad.

I have been going to the Market Street location for the past 15 years never had a problem with my order. Today I decide to go to the new location off Battlefield Parkway. I place an online order with no problem. I get in the drive thru line with about 4 or 5 cars in front of me takes about 5 - 8 minutes to get the ordering system, I tell the guy I placed an online order, he gets my name and says, we have it, drive up to the window. I drive to the pick up window and the guy starts to hand me a coffee, I said no coffee on my order, then he tries to hand me a iced beverage, again no liquids on my order. I kept telling him I placed the order online. He finally hands me a bag. It appears to be correct when I glance at the ticket. I get home and they charged me for an apple fritter I did not get. I went at 7:30am. I had to go back around 2:30 the same afternoon and was told by the manager on duty you should have gotten two bags. Okay, well he only gave me one. How is this my responsibility to get two bags. She then says, no problem I will give you an apple fritter. No, you already charged my for it, now you are delivering what you were supposed to deliver the first time I came through. No apologies, just no big deal. Fortunately, the Market Street location is not that much further and they seem to get it. read more