I did a mobile order, when I sat inside to eat for my order my name wasn't called when the order was done. Once I received the order the latte was mostly filled with whip cream and unbearably sweet and my sandwich is burnt. I was too busy to make a formal complaint. read more

Dunkin' - Turkey Sausage Egg and Cheese - Donuts Near Me - Leesburg, Virginia

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This location provides standard service and food. I've always had satisfactory service and had not had an issue with any orders. The storefront is fairly clean, and the staff polite. They almost always have a number of customers in the shop along with a handful of consumers walking in and out for mobile orders. Depending on who the barista is, the drinks can be a little bit too sweet for my taste. They have pretty good chocolate-frosted donuts, especially fresh ones in the mornings. Overall, still standard quality for a fast-food coffee shop, I think. read more

Manager here is always friendly and kind to customers. He knows what you want at the register. They are on point here.

Great experience !! Very Friendly service, fast my coffee was hot and made just the way I like it.

Beyond a disaster. Thirty minutes to get three donuts, and then they were all incorrect. Staff badly managed. In 30 minutes not a single number was called out. They needed twice the staff they had on hand. I will NEVER return to this location. read more

This is my community. You never walk into the shop without a smile, great service and friendly employees. This is my favorite way to start the day. The owners are amazing and create the best environment read more

dunkin' Donuts on E. Market St. across from the is the best people in there are wonderful thereis a couple in there that I love they always are friendly. They even know my drink coffee is always good and they're always friendly. I Dunkin' Donuts to in Leesburg. read more

I've given this location multiple chances and every time they screw up my order! EVERY SINGLE TIME. I even went INSIDE and you still screw my order up! I won't be going to dunkin anymore. Clearly customer satisfaction isn't a thing here. I don't understand how the hell you get my order wrong every time! It's ridiculous. Update; We called to have this rectified.... Guess what?! THEY STILL SCREWED UP WHAT THEY TRIED TO FIX. They were even told NO BACON! I work in customer service myself, but come on.. y'all simply don't care about customers, just making money. I will never be back. Y'all have lost 2 customers for good. read more

Who doesn't love donuts? I love donuts but I don't like Dunkin' them into my coffee. I like to sip my coffee after taking a bite because it compliments the donuts flavor. This is because I take my coffee dark and without sugar so the sweetness of the donuts is lessened by the earthy bitterness of their blend of coffee. Enough donut and coffee philosophy and onto this Dunkin' location. This store is big and has ample seating. I come here in the morning so the donuts are stocked and you can get any variety with little worry of them not having your choice of sweets. This location gets 3 stars because the store is a bit worn down and could be refreshed. The staff give you a quick generic smile before it disappears when they take your order. The donuts aren't as fresh as they are at other locations and that remains a mystery to me. It's take a little longer than it should to complete the drink order. Often times I have to show my receipt when I'm handed an incomplete order to remind them of my missing items. I've witnessed the staff handle food without gloves and potentially cross contaminating. With this being said, I return here in hopes that these things improve to better the experience. My last few visits, I've noticed the staff wearing gloves and properly handling food items but the drink orders are still with delay. read more

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I always enjoy my breakfasts here. Breakfast sandwiches are basic but delicious. Food is very fresh served at a very efficient pace. Donuts of course are amazing, as is the coffee. Dining area is clean but small and needs updating. read more

This is our go to donut shop for Leesburg. It's a great family tradition to get weekend donuts. We used to live in a town in northern california that had a donut shop that was older than dirt and we used to go with the kids early on a weekend morning. I'd rather have a local, non franchise shop but lacking one this is where we go. There is a struggling one in Lansdowne that we've tried but is too far a drive from south leesburg. There is Sweetz but that's not donuts and Duck which is over the top and too far also. We've been here more times that I can count and we always have a good experience. The donuts are consistent and fresh. This ain't Starbucks but the service has been good and fast even with long lines. Parking is OK and better since Starbuck's moved across the street. We don't have Dunkin's in California and brings back good memories from when I grew up in New Jersey and New York. read more

Dunkin' - Last man standing after early morning donut run - Donuts Near Me - Leesburg, Virginia

Good service, nice staff! Consistent in timing, only once in a blue moon do they get backed up. Favorite location.

This is a very well run Dunkin' Donuts, right in Leesburg. It's a pretty reliable product from shop to shop, what makes a difference is the staff. Here they are efficient and patient. In addition to wearing masks there is a plexiglass partition hung between the customer and the servers behind the counter.. Much appreciated! read more

There is definitely a reason why this Dunkin gets 2.5 stars. While they have definitely been advertising as "now open"due to the new management and renovation, , the staff they have working there today. are extremely rude and quite frankly definitely don't look like they want to be there. Very disappointed. read more

30 Employees and a 20 minute wait. Needs serious management work. ASAP I can't go to this dunkin if I'm trying to conveniently get food.

Stopped in for lunch and had a delicious, hot turkey bacon cheddar on ciabatta bread sandwich and a caramel iced coffee. The service was speedy and friendly. The food was delicious and my coffee was just the right level of sweet-but-not-too-sweet. The store and restroom was very clean. I would recommend this location for a quick and tasty coffee or snack! read more

Dunkin' - Donuts Near Me - Leesburg, Virginia

I'm a fan of DD's coffee....while waiting for a prescription to be filled this morning I sat in between a Dunkin Donuts and a Starbucks and of course I chose the DD! I swear their coffee is the hotest around and it never tastes burnt. I don't need all the frills either...cream and sugar is good enough, but if I did need that little something extra they do Lattes (regular and skim) and they have a couple of flavorings, so all good. In addition to the coffee they do have breakfast sandwiches that are hot and offer bagels toasted and in several varieties. They also have muffins, regular and low-fat, and get this...they have fresh donuts! LOL!! Most of the units these days are combined with Baskin Robbins ice cream...so all I can say is BONUS. The prices are good, its not pretentious, and its a very consistent great cup o' joe....what else do you need? Wi-fi you say.....well the one in Leesburg has it! read more

Dunkin' - cuz I didn't have my camera Neal! - Donuts Near Me - Leesburg, Virginia

Went in to get some ice cream, the employee serving was doing everything right. She wore her mask, she wore gloves but there was a manager behind her with his mask worn incorrectly (not covering his nose), and for some reason he was sticking his fingers in all of the buckets of ice cream. Even when the employee had our cup of ice cream ready, this man felt the need to touch that too. Then he was bothered when we asked for a new one because he was touching it without gloves. Would not recommend anyone go here, even if there wasn't a pandemic it's disgusting to stick your dirty fingers in all the ice cream. read more

Good donuts but service is horrible. Employees don't speak/understand English well so ends up with getting my order wrong. Also, placed mobile order twice and could reach it when we arrived so I asked an employee to, she looked at me and ignore me. I'm about to start driving myself to sugar shack in Lansdowne. They have much better service and better donuts. read more

Quite often, they do not get the order right or they miss items. We used to order from them daily; however, I got tired of wasting my money and either not getting what I ordered or it not being correct. Recently, I ordered an iced coffee with caramel swirl and sweet and low. Even the ticket placed on the drink had what the order was. Well, when I took a drink it was unsweetened and had no swirl in it. I had to throw it away. The next week I had ordered a donut and egg bites, but never got those either. I reached out and asked someone to call me, which never happened! These are not isolated incidents! I'm not going to keep wasting money there and won't go back! They need to pay attention! read more

I wish I could give zero stars. I used the app to order and it wouldn't work so I gave up. Then the next day I checked my bank account and it charged me six times. Called and told them and no one there could help me. They promised a manager would call me back but no one ever did. I called again and they gave me an 800 number to call corporate because they couldn't help me. They stole my money and I never want Dunkin' Donuts ever again! read more

The hot coffee is drinkable but bland, just a notch above what would be deplored as watery. As for cold, the McDonald's iced coffee (which is only $1 right now) is actually more flavorful. This was actually surprising, since I have brewed DD beans at home. Assuming the retail locations use the same beans, I can only surmise that they aren't following the ratio recommended on the packaging, and I hereby humbly request all DD locations to brew their coffee stronger. But it is what it is. For a Dunkin' Donuts, this location is as good as any other, located in an easily accessible suburban strip mall. For Canadian visitors, the best comparison would be to Tim Horton's, but you'll find the latter chain far superior. Besides the ORIGINAL GLAZED, Dunkin's donuts are downright bad. read more

Dunkin' - a cup of dunkin donuts - Donuts Near Me - Leesburg, Virginia

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Sadly, the cream filled donuts barely have any cream in them. I mean, I think there's less than a tablespoon of cream in what's supposed to be filled. The last two times I've gotten donuts from here, they've been stale. They were slightly better today, but I mean, they're supposed to be made fresh multiple times a day. Ridiculous. They're already charging more than they used to, but the quality is definitely not what it used to be. The breakfast croissant was really good, and the coffee was really good. But honestly, Dunkin Donuts is not famous for coffee and sandwiches. They're famous for their donuts, and that fame wasn't built on these donuts. read more

I'm not a regular Dunkin' Donuts coffee customer but I wanted to give it a try. I walk in, the line is long... one guy is working the register while 4 others are sort of standing around. Once they are ready to take my order the following happens. I say " One regular small coffee, please". Lady goes, "hot or cold". I say "regular hot coffee"... she rolls her eyes and under her breath says " i said hot or cold". OK I move down the line... they put the sugar and cream in the coffee already. This is really annoying since I like to put that in my coffee myself... sometimes it's too sweet/too much milk. I get this cup with a crapy lid that is almost comping apart. Coffee spilled all over it. Coffee tasting super weak, too sweet and way too much cream. This cup was $2! What a waste of time and money. starbucks it is next time... read more

I used to hate visiting this Dunkin' on the weekends. Slow service, lack of communication between staff and customers, and just general poor customer service. They recently add an employee "Kyle". He alone has turned this store around. Looks like the management has found a "good one". Hopefully they know how to keep valued employees. read more

This location does not even deserve the 1 star. I'm just bummed that this is the only DD in the area unless you drive another 20 minutes. It's never not an argument leaving this location. They get the order wrong and they don't like replacing it. You do the survey on the receipt to get the free donut and they argue with you because you followed the rules on the receipt and doesn't want you to have the .99 donut. They get our coffee order wrong wether it's the creamer used, decaf or it's cold coffee. I could write a book about this location. I'll die writing it because this place just gives me negative vibes. read more

Amazing donuts! Love their Boston cream, and their glazed are mouth watering. This location has quick service and everyone has always been professional and nice. When I need my donut fix, this is my go to place. read more

The customer service it miserable here. Donuts are hit or miss. They might have them or might not. I came in at 9am, Thursday- no one was in line. I waited about 3 minutes before I was acknowledged. I first asked for the special featured donut ( mind you it is only the 21st of the month not the end of the month yet) and was to,d despite sign all over the store they were not doing them anymore. So, I ordered a sprinkled and cake. I then asked for a cruller. The guy looked at me weird and asked what? I said a French cruller. The woman then goes we don't do those. Since when? Dunkin has always had crullers. That is a donut that has never gone out of style. This Dunkin really needs to be wiped from the map. The service is terrible and clearly they don't want to carry what they are suppose to. read more

I have been going here for years, and this happens EVERY. SINGLE. TIME. Counter Person (CP): "Yes?" Me: "Can I get a medium hazelnut with milk and sugar, a medium regular, and a bacon, egg, and cheese on an everything bagel?" CP: "Cream and sugar?" Me: "I'm sorry... on?" CP: "Coffee?" Me: "Uhm, on the medium regular, yes. Sorry I thought a "regular" included cream and sugar." CP: (telling the person making coffee) "Two coffee cream and sugar." Me: "Uh, actually I only want cream and sugar in the regular, and milk and sugar in the hazelnut." CP: "Okay, $16.45." Me: "Wait, what?" CP: "Two regular coffee cream and sugar, one hazelnut milk and sugar." Me: "No, I just want two coffees total. One regular coffee with cream and sugar and one hazelnut coffee with milk and sugar." CP: (punching the screen furiously and looking annoyed) "Okay, $5.23." Me: "Does that include the bagel?" CP: (walks away and starts putting random donuts in a bag) "Okay, $6.34." Me: "Thanks." (hands CP credit card) CP: (Turns around and throws a cinnamon raisin bagel in a bag, hands it to me, and then looks at the person behind me in line) Me: "Sorry, I ordered a bacon, egg, and cheese sandwich on an everything bagel." CP: (looks at me like I just called them a goat fondler, and sighs audibly) "$9.25." Me: "Thanks." CP: (hands me receipt for 2 large hazelnut coffees and a bacon, egg, and cheese on an everything bagel) Me: "I think there has been a mistake..." CP: (now staring at me as if I just fondled a goat in front of them) Me: "I wanted two medium coffees. One hazelnut with milk and sugar, and one regular with cream and sugar." CP: (putting their hand out and gesturing for my credit card) Me: "Thanks." CP: (calling over the manager and waiving their hands furiously like someone just handed them a time bomb) Manager: (looking at me) "Two coffee milk and sugar?" Me: "NO! I want... (taking a calming breath) one medium sized hazelnut flavored coffee with milk and sugar, NOT cream and sugar. Then I would also like to purchase one additional medium sized regular flavored coffee with cream and sugar." Manager: "Okay, $5.23." Me: (staring at the ceiling biting my lower lip and about to break my credit card in half) "I had also ordered a bacon, egg, and cheese sandwich on an everything bagel..." Manager: (looking at CP like they just soiled a diaper) "Okay, $8.87." Me: (exasperated) "Thank you..." Manager: (hands me a receipt for order 859) End of Counter Person: "869! 869!" Me: "Do you mean 859?" End of Counter Person: "Sure" Me: (now holding two large coffees with no indication of which is which and a bag containing an everything bagel and a bacon, egg, and cheese sandwich on white bread) "F*&k it..." read more

What can I say about Dunkin' Donuts. Well it's one of the few places us fat people and skinny people can come together and be happy. Why, because we all come together and share our love for fatty donuts, fatty breakfast sandwiches, and coffee. Can't we all just get along? Yes, we can, while we are all inside eating away, but when we walk outside totally different game. I know its bad, but while in the parking lot I see large people walking away with a box of a dozen donuts with their faces shoved in there. I see kids that bring tears to my eyes. Why, because for once in my live I feel skinny. Now for all the skinny people, they are all coming from the martial arts class next door, or they are going to go play some sports to burn off that fatty carb intake. Where am I going with this? I honestly don't know. I'm still thinking about a donut. Anyhow you really can't go wrong. I've been here tons of times. All with no fail. They have good everything bagels and their breakfast sandwiches are o.k. If you don't mind a frozen egg patty zapped in microwave then you are cool. You want a killer, try the bacon, egg, and cheese on a croissant. Donut wise they are good, but not as good as Shoppers Food Warehouse. This place can get crowed a lot on the weekends and when that happens the place is a mess. Parking can also be a pain on the weekends. Just go fight the Starbucks people for a space. Speaking of Starbucks, I honestly think the regular brewed cup of Dunkin' Donuts coffee is better than the regular brew as Starbucks, and I'm a coffee snob. So if you want donuts in Leesburg this is your place or you'll have to go to Shoppers Food Warehouse. read more

I loved dunkin as a kid, my kids loved coming here too. So sad too see this dunkin go down hill over the years. read more

Dunkin' - Chocolate pretzel, seriously?! - Donuts Near Me - Leesburg, Virginia

The staff doesn't even take a moment to listen. Placed an order today and the young man at the register didn't bother to listen to what I ordered, ended up with a messed up order and when I went to pay I gave him a $50 bill, he didn't even look at it and tried to give me back change for a $10. What the heck has happened to decent customer service???...half of management and staff in these places don't give a d$mn about the customer. Do they not realize the customer is the blood to keeping the business running. read more

This is for the Baskin Robbins portion of the restaurant only. Awful - just awful!!! I ordered a milkshake - and they proceeded to use fat free milk (what?!?) and put way too much milk in the blender. I guess they weren't worried about measuring it out - even though I was the only customer in line! When they handed it to me, I made mention that it looked way too milky (ZERO thickness) and they said, no it's right, 2 scoops. Yes - I realize you put the right amount of ice cream in there - just not the right amount of milk! I couldn't even taste the ice cream flavor, it was too drowned in milk. I asked for a milkshake - not a cup of milk for goodness sake! read more

This location is awful. I can't tell you how many times I've ordered a cappuccino and get a latte! I actually called them one day because I was fed up with GrubHub orders being wrong. The guy on the phone asked me if I knew what a cappuccino was?! I explained to him the difference. He agreed I knew what I was talking about and to make sure I call the next time I order so they get the coffee right. He also said a lot of customers don't know the difference between the two! So youre making people's coffee wrong on the assumption that you don't think the customers know what they want?? I just left there after trying to explain what a cappuccino was to one of the workers. I give up. Starbucks knows what a cappuccino is and they give me the right order all the time. The only reason we go to this Dunkin is for my daughter so she can get munchkins. read more

It's a DD... (it's also a Baskin Robbins, but I am rating the donut side of the business). I went there on "free donut day" to get my free donut. I don't frequent the place so I noted the line, but what do you expect on Free Donut Day. I ordered a Blueberry Cobbler and yummmm... scrum-delish. So much, that I had to go back that evening for a 1/2 dozen donuts for my family (they were out of the Blueberry Cobblers, but I also like other kinds. Yum. Sinful, but yum.) I went back today for breakfast with my son at 800am on a Friday. The line was LONGER than it was on FREE DONUT DAY (line was out the door)! Huh. Who woulda thunk it? We had time, so we waited. Other people saw the line and went elsewhere. We got our donuts (I scored another Blueberry Cobbler), AND ate them within 10 minutes. The line moved, so no complaints here. When we left, the line was still out the door. Anyway... I'm glad we have one here in Leesburg. (But, Dear Krispy Kreme, I think DD needs some competition. Besides, no one touches your glazed donuts. Hint, Hint). PS - Parking is a pain, there's usually a spot, but there's always traffic there. They could use a better location. read more

Now to preface this I love the coffee at DD in general, its just nectar of the Gods from me. I placed my order for a muffin and clearly stated what I wanted and they still gave me the wrong order. Seriously what gives. I'm normally happy to throw my extra change in the little cup as a tip provided you get my order right. But other than that the coffee was still great! read more

This Dunkin' Donuts has gone down hill tremendously. You constantly have to repeat your order (at least 5 times) and end up still getting an incorrect order. One time I went I asked for a toasted plain bagel with extra bacon and cheese, I paid, then they proceeded to tell me they were out of plain bagels...the next time I went I asked for a half a dozen of donuts, two toasted plain bagels w extra bacon and cheese, and two large vanilla iced coffees.. 1. I had to repeat the order MULTIPLE TIMES. 2. I came home and had two plain bagels NOT TOASTED, NO CHEESE, AND NO EXTRA BACON (that I paid for). Please save your money or go to the Starbucks across the parking lot. read more

This location of Dunkin' Donuts is pretty much every fat kid's dream. Why? Because you can go in there and get your doughnut and coffee fix AND get some ice cream while you're at it. It's a combination between a Dunkin and a Baskin Robbin's. I hope no one takes that suggestion seriously, but you never know these days. Maybe 'America Runs on Dunkin with a Scoop of Ice Cream'. But that's probably fine, I'm not judging. I've been coming here for years. My mom is hooked on their coffee, and even though their is one within walking distance to my house, she will still insist upon driving to the Leesburg location sometimes..."because it tastes better". Okay, mom...sure. At this point, they know her by name and they already know what she's going to order when she walks in there, haha. This location is clean, well-stocked, has nice employees, etc. My only gripe is that sometimes the dougnuts seem overcooked, as they do in the Broadland's location as well. I don't know where they are baked up here, but if I go to a Dunkin Donuts in Florida, they are very soft and fresh, even late at night. read more

I have lived in Leesburg for 5 years and I have came here for a long time, love the service. The employees always make me feel welcomed and take their time to make everyone's order nice and precise. Never have been disappointed. read more

Dunkin' - a cup of coffee and a wallet - Donuts Near Me - Leesburg, Virginia

If I'm ordering a more expensive drink at approx $4 (clearly choosing to go to your place when there is a huge chain across the parking lot), I don't want to be forgotten about. Meanwhile, everyone else who arrived after me is getting their $1 and $2 coffees without a problem nor a wait. I don't like to leave bad reviews but this isn't the 1st, 2nd or 3rd time this has happened. Actually, it has been every single time I have visited within the past 6 months. I cannot go here when I'm on a time crunch because I can't trust that my entire order will be taken care of in a timely manner. IF I ever decide to return, I feel inclined to try ordering a plain coffee to see if my situation is just a coincidence or whether MY money is no longer good here. read more