Dirty. Tweakers working. Didn't remake my coffee when asked. Annoying. Stupid. Dumb. Annoying. Rude. Inconsiderate of my time

They just need to close this Dunkin down at this point. Absolutely horrible with food, service, and all.

Waited for 45 minutes and still didnt get waited on, had to use the stupid digital order for someone to acknowledge our existence. Will never be back. Would it kill someone to look up and say( Im so sorry, someone will be with you). read more

Gave it a chance multiple times , used to love it Ask for extra cream and sugar and taste like nothing but water with a hint of coffee flavor. Had 3 employees come to the window i only had 1 drink. read more

The food was delicious and my coffee was exactly what I ordered. The employees were friendly and helpful and service was efficient despite a long line. I will definitely be back again. read more

By far THE BEST Dunkin Donuts I have ever eaten at! Five stars doesn't do them justice this is 100 stars. We pulled in for our first Neal of the day as we head back to Georgia. So happy we stopped, your customer service is excellent. Friendly, kind, welcoming( I have tons is adjectives)- thank you Gretchen for you hospitality, you were so pleasant. Bring your patients thanks to COVID the lobby is closed. Be nice to the staff because they showed up to cook your meal for you. They are being nice so should you- wait, be kind, and order. The coffee is hot but not super hot. What made us happy was the food. Your bagel was perfect ( I can hear New Yorkers praising them now as perfect) the bacon was Smokey and the eggs just right. One bite and I knew this bagel would be eaten and not tossed. The croissant buttery, not dry and nice to bite into. Pure perfection. Your Dunkin is the first ever that hit all points for perfection. Keep up the great quality of service snd food- bravo!! So when passing through or visiting London, Kentucky, stop by this piece of heaven. The food is fresh and delicious. The staff is even better read more

Everyone on staff was quick, helpful, and kind. The food was delicious!!! The inside was nice and clean.

When this outlet opened, the service levels and offerings were really good. But with time, both have been going down. A few months ago, I entered the store and the older female worker was brooming the floor... upon seeing me, she kept the broom aside and came to fill my order. Without putting any gloves on!!!! I've noticed on several occasions that the people serving behind the counter handle cash and coins and then do not wear gloves while getting donuts etc. Anyway... I didn't go to DD for the longest time ever. But made the mistake of going through the drive in on 12/10. Ordered a coffee, a butter croissant and a Boston creme donut. The coffee was the only saving grace.... the croissant was burnt! And the donut was soooo dense and lacked custard inside, plus the chocolate icing on the top was only a formality. Such a shoddy job at 7am. I mean, at that time things should be fresh. Pics attached .. very disappointed and yes, I've written this branch off.. for good! read more

This dunkin is ran by a great guy that is very proud of being part of the community. So I enjoy giving him my business. I got a double scoop of ice cream and it was around $5. That's pretty expensive. You can get two pints of ice cream for $10 soooo I did however get two breakfast wraps for $2! I added bacon to one and sausage to the other. Sausage is the way to go for sure. Stop in and check this great business. read more

This is the worst Dunkin' on the face of the planet Earth. I could literally walk the half mile down the road to Starbucks, place an order, drink it, and walk back by the time you'd get your order here. My wife and I were out and decided to get breakfast today and made the mistake of stopping here. Normally the line is around the building, but today there was just 4 or 5 cars. We decided to stop and after waiting 5 minutes, placed an order online just to speed up our part of the process. 25 minutes later, sitting at the window and our order is still not ready. Don't waste your time and money on this place, it is an embarrassment to the Dunkin' brand. read more

If I ever wanted to drink dish water from a plastic straw, I could have stayed home. Friday came and we're headed to the lake, gonna get some DUNKIN (I love me some Dunkin'). Got there at 915, ordered large matcha and large vanilla iced. They told us NO we're done doing drinks except for iced coffee. Fiance was not a happy camper, she wanted matcha. I got my iced coffee, went to the bathroom, came back, Fiance went to bathroom. 30 MINUTES FOR A COFFEE and it tasted like dish water! I wouldn't be surprised honestly, everyone in there was incredibly disrespectful to me and my fiancé. Fast forward to Labor Day, headed home. Stop by again. Luckily, at 630 PM they DO make customer requests a priority. Got the same exact order, noticed there was quite a lot of ice in it, and the cup BROKE OPEN, my Fiance's matcha was the worst she has ever had. I am sitting here writing this covered in coffee and I am LIVID! So much for a fun road trip DD. I am humiliated and without words. Someon please fix this Dunkin. This is a shame to other DD's. Please. FIX IT read more

Got a large frozen coffee with mocha swirl and a dozen of donuts. The coffee was so delicious and was just as good as Starbucks. The prices are amazing. Pricing is way cheaper than Starbucks. At Starbucks a tall is over $5 and at dunkin it was $2.99. Donuts taste good too. read more

Dunkin' - Large frozen coffee with mocha swirl - Coffee & Tea Near Me - London, Kentucky

Walked in and was the only customer in the store and none in the drive thru. I stood by the counter to order last night, and three females were just standing there talking. After a few minutes one looks around the wall at me with eyebrows raised like "what do you want". I ordered 2 plain coffees and tried to order donuts but looked at them and saw a bunch of flies on them. It was a super uncomfortable experience and will never go back. read more

I ordered half dozen donuts and a large hot chocolate. They handed me a small chocolate so I asked them to switch. I apologize for the inconvenience but guess what, it wasn't an inconvenience at all to them. They poured the small chocolate into a large cup and added hot water for me. This place is a joke! read more

Went through the drive thru Friday night with the family. The kids attempted to order Donuts but everyone they order was not available or they ran out. I then attempted to order three different coffees and was told the same thing. I always though this place must be good because cars are always wrapped around the building but I now know it's just slow and bad service. Will not return to this location again in London, Ky. read more

a very good dunkin'!! we ordered about eight different donuts and eight different drinks and when the Lady read them back to us it was all right! Donuts were delicious and the coffee was pretty good too and the chocolate milk was 10 out of 10 according to a chocolate milk connoisseur we had in our car. Best dunkin' I've ever had!! only reason it was not five stars was that they gave us the wrong donut. But it was still delicious. read more

Dunkin' - all donuts gone! - Coffee & Tea Near Me - London, Kentucky

I placed my order in the app 10 minutes before I arrived, and I still had to wait when I arrived (which is fine because it was morning rush). BUT I had to wait 10 minutes on my English muffin and when I got it it was burnt. read more

Dunkin' - a sandwich wrapped in a paper bag - Coffee & Tea Near Me - London, Kentucky

Stood in line while multiple employees stared at me. None offered to take my order or help me in any way. After 5 minutes I left. Very unprofessional and bad for business. read more

This girl working at the window with black shirt hair.. Lordy day... made us coffees they looked orange and takes red like literal ice coffee and then said"it ice coffee it can't be made any stronger" with a snooty voice, and we asked for our money back she just rolled her eyes and didn't say a word!!!! Bad attitude and I want it to be told to the manager!!!!!!! read more

December 10 I went through drive-through I waited 40 minutes to get one large coffee two girls were on headset screwing around inside heavyset boy came to the window another kid was outback smoking cigarettes and another girl was taking garbage and I said what's going on they said that they're understaffed the Dunkin' Donuts I go to all the time has five people the inside and outside are both open and a flow great tell the two girls to quit screwing around on their phones and maybe you'll actually get some stuff done read more

Waited 25 minutes in line. I asked for a banana split, they said they don't have time to make that right now and only selling coffee, expressos and donuts. I left, and will never come back. Corporate hq will hear about the poor management/owner. read more

Staff are very friendly and the iced coffee is great. Donuts were fresh. Only suggestion is keep more napkins out. Place was clean. Definitely beats Starbucks. read more

If this was my first time here, I would never return. Disgusting store, overflowing with trash. Ordered an iced coffee with no cream, order had cream in it. There were bags and trash all over the back area where the donuts are stored. The tables were nasty. Absolutely disgusting. Manager on duty stares at me and my family while we were eating. Very unwelcoming. (1/6/19 6:03 pm) read more

This place is ridiculously slow. Even if there are just a couple of vehicles in the drive thru, it still takes 10 minutes to get a coffee.... read more

They are super slow. I waited in line for 25 minutes and still didn't order. They always have a line around the building due to being slow.

This is the worst Dunkin' Donuts I've ever seen. They are the slowest bunch and are always out of something. It's such a shame there isn't another one around here. I could probably drive to the one 40 minutes away and get my coffee and donut just as quick. Literally, this place makes me wanna scream. read more

Stopped here for a road trip snack/coffee while passing through town. Bathroom was disgusting, pee on toilet seat and unbelievably sticky floor. Donut selection was terrible. One coffee order was wrong and my simple dark roast was lukewarm at best. Unbelievable. How does a coffee and donut place not have hot coffee?! read more

Very nice people and very fast service. Always come here for breakfast and I am in and out with 3 minutes. Love this place!!

Hello all, I am writing this Yelp review to let you know that I had an absolutely splendid experience at this establishment. This is all due to the staff. In particular, Kaitlin and Valerie did an amazing job. I must say that they were slaying the game, and that they are and forever will be my favorite employees at said establishment. -The girl in the white car read more

Ate breakfast at this location, it had just opened for the day. The store seemed really dirty and had a ton of garbage behind the garbage can. Had to wait almost 20 min on ordered food because they set it to the side and didn't give it directly to us. Drink cooler was almost empty. Staff did not seem attentive to the customers. read more

This Dunkin is the worst one I have ever been to. The staff members are extremely rude. I have had to ask them to remake my order twice because it has actually been wrong, I'm not even picky. When I had to ask them, the first time I asked they said it was right and gave it back to me. It was not right at all. I let it go. The second time, there was no sugar in my latte and I asked them to remake it since it was a cold drink. They put sugar in it and it all settled in the bottom instead of remaking it like I asked. Here's the kicker, when I asked the girl at the register to re make it after I had come inside from the drive through the girl in the back said very loudly "she always does!" Loud enough to where I could hear it. Talking about me needing it corrected. I brought it up to the owner and he sent me a gift card for 5 bucks. I won't be back. Worst experience ever. If you don't like making coffee or having to remake it don't work with the public. What a joke!!!!!! read more

It's a shame there isn't another Dunkin Donuts in the area because I would certainly drive out of my way to never have to go to this one again. I get coffee here several times a week, usually on my way to work in the evening. I don't think I have been pleased with my experience one single time since I moved here in June. The drive thru wait yesterday was around 15 minutes but at least they weren't out of caramel like at least five other times I have been there. I get a large caramel frozen coffee with no whipped cream every time I go there and I think I've actually had my drink be a frozen consistency maybe twice. I have gotten my coffee, drove down the road and taken a sip only to find it be totally sour. I drove back and got a replacement but received no apology for my wasted time. Five dollars and change is a lot of money to spend daily on something you are never satisfied with. There is nothing positive to say about this place. I wish someone would open another location in Corbin and do it much better!!! read more