What The Hell Happened To Dunkin Muffins. They're Half The Size For The Same Price & They Suck

This Dunkin has to be the worst, I have given them plenty of opportunities to get their shit together.They just can't seem to get it right, they just renovated the place and still have the same shitty service. The manager at this place always looks stoned and like she just Woke up , maybe that's why the orders are always wrong or the coffee is cold and stale. Time to cancel this place ,they have given me plenty of aggravation and don't need the stress. read more

The bagel was super hard and there was barely any cream cheese on it. They even charge you for cream cheese, then they fleece you and put the smallest amount of cream cheese on the bagel read more

Wow there's some rough reviews for this location. I don't come here often, but when I do It's always a smooth transaction and in a timely manner. Restrooms are always clean. Restaurant is always clean. read more

I'm not sure I understand why it is appropriate for the person handling the money to also be preparing food and drinks. The most disgusting thing ever. I left my coffee at the counter, I will not return. Considering this place is across the street from the Townhall, I'm surprised at this behavior. Apparently the town of Millis doesn't have a Health agent. Clean up your act Dunkin' Donuts New England caffeine addiction will not overcome your disgusting Ways. read more

Horrible Customer Service Didn't realize order was wrong until my husband was home. With 4 children and in the hope for a good day (it was 6am) , he had to go back for the correct items. No apology, he was told he ordered wrong. They took back the 2 donuts. Gave him 2 bagels and charged my husband for them. Without returning the cost for the 2 donuts that were returned. Disappointed in the way this was handled. read more

ALWAYS messing up my order. I go there for the convenience, but they don't even know what products they are selling and they cannot tell them apart, so I arrive home with something that I did not order and something I didn't want. Check your order before you leave the store because it won't be what you asked for!!! read more

If ever I felt welcome into a Dunks, this one is the one! I went into the location for an ice coffee and sandwich. I was immediately greet with excitement and smile. I place my order, unfortunately, there was rolls for the sandwich I wanted. BUT, as friendly and accommodating as the cashier was, it didn't matter. She was very apologetic for not having what I was looking for. In no time, my flat bread egg white veggie was ready along with the ice coffee. It was very cheesy and delicious. The ice coffee was made just like I like it. I paid my usual price and I used the DD app on my iPhone to pay with the stored Dunks card. Which does show you balance immediately after the transaction. read more

Slow slow slow. This DD messes up the order almost every time! Why can every other DD in the area understand medium iced coffee black and not this one? Butter on the side doesn't mean go ahead and butter the dang bagel! read more

I drive down Route 109 so, so much, it's becoming somewhat annoying. Essentially for the traffic it does, there should be much more on it, and there should be at least one other Dunkin Donuts in Millis. Living in Westwood, whenever traveling on Rt 109 towards Milford, this is the first drive thru location I drive by. Outside of this Dunkin' location (unlike most of the others) there is a bold sign reading "Do Not Stack Cars Beyond This Point". Sometimes, the drive thru line is literally at the exit, and therefore, I must either pull into the lot to inside of the restaurant, or wait until Medway. 99.9999999% of the time that this happens, I just wait until the Medway location. Now, I understand this really isn't the restaurant's fault, but they could try to move the line along quicker, as sometimes when I do visit this location it is slower than the one up the street in Medway or other drive thru locations I've visited before. Also, depending on what day you go to the drive thru,there is one employee who literally questions each thing you order, if you say "I would like a bacon, egg & cheese sandwich", she will reply "So you want a egg, bacon & cheese". It is so rude and completely annoys me. Normally food is made to order and is good enough for breakfast or lunch. If the line is anything over 3 cars, just drive 5 minutes up the street to the other DD location. This one is really just ok. 3 stars. read more

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Why is Dunkin Donuts so watered down. I can't believe this place is still in business. This is not the Dunkin's I grew up with in Newton. It is just a disgrace. Can't find a good employee or get things right. I drive to Starbucks in Medway now. At least the coffee has some coffee in it!!!! read more

I live extremely close to this Dunkin' Donuts... but I'm willing to drive the extra 6 miles (back and forth) to go to the Medfield Dunkin'. I've just had too many horrible coffees from this location. Literally no one in the family will go there anymore. Not only does the coffee taste burnt, but the cream usually tastes old. We ordered 5 coffees from here at once one time and everyone threw them out. They were undrinkable. Save your money, use your gas to go somewhere else. read more

This is by far the worst dunkin I have ever been to. They never get your order right no matter how many times they repeat it to you, or you repeat is to them. I literally go out of my way to not go there now, and I refuse to go ever again. Service is horrible, coffee is horrible, and food is horrible. If I could give no stars that would be my honest review read more

This is one of the many dunkin donuts I pass on my way to work. The coffees are normally awful and so is the food. The service is normally good as far as there manners and speed. I'm honestly done stopping here even tho it's the most convenient one to stop at. read more

Dunkin' - Bagel bites now being served at dunkin donuts...#disapointment&stillhungry - Donuts Near Me - Millis, Massachusetts

I have never been to a place that never gets it right.Large Black Coffee Large black Decaf French vanilla flavor. Both are black Not at this place cream sugar and no flavor they bring incompetence to a new level THANK GOD THERE IS A DD in Norfolk Millis is a ZERO on a scale from 1 to 10 Coffee is not cheap but the service is below sub-par.Hope Starbucks comes this place is awful read more

Rude at the drive thru and then didn't put my cream cheese on the bagel - really? You think I want to pull over and spread this myself?

Ok, so I understand this is just a Dunkin Donuts. But that's no excuse for crappy food. I am willing to wait the extra 30 seconds to make a big and toasted actually toasted. What i recieved was a big and soggy. If that didnt make it bad enough i ordered an ice coffee. i recieved something that was lukewarn with no ice in it! Like I said im not expecting a five star experience from a dunks, but this is straight incompetence. to top of my experience i waited almost 15 minutes in a 1 car line.... come on now dunks, step it up, i really dont like driving all the way to medway that early in the morning. read more

driver in front of me todayalmost hit the bldg so I stayed about 4-5 ft behind. He started to move toward my car (in reverse instead of Drive) I leaned on the horn but he hit me anyway & the staff started screaming out the window not to beep my horn or yell at the driver after he accused me of hitting him. The staff then stated I had no damage to my car. I went in to get my order after & told them their bldg was almost hit before the driver hit me & I was still treated poorly. At least this time I was given the right order but that doesn't usually happen either read more

I do drive thru and get decaf black with one sweetener. I have tried this Dunkin 3 times. The first 2 times whatever sweetener they put in was so much I couldn't drink the coffee. It's been at least a year and this is not a complicated order so I gave them one more try. I asked if they had fresh Decaf before placing my order. The response was "no, I'm not gonna lie to you it's not". While I appreciate the honesty every other Dunkin I have driven thru immediately offers to make it fresh for me. I got out of line and drove to the next nearest DD. The coffee in Medway was great. read more

this dunkin' donuts place making wrong orders all the time, very very very bad services. they rude, they yelled at you back . if your coffee come out the wrong way if you ordered, asks them to remake the coffee, they yelled you in front of other customers. you guys better go different one. i don't know why the supervisor or big boss let these manager run this dunkin donut location like this . it's terrible place to go buy your coffee. super bad service. read more

Cant live with it cant live without it. I cant believe i actually wait in line for an iced tea for twenty minutes but like where else am i gonna go? One thing that mystifies me is people who get food here. Seriously read more

This Dunkin' is very poor. Very slow. Have to repeat yourself multiple times. Would not recommend going there

I went to this Dunkin' Donuts to get a donut and the people working there WERE SO SLOW! I would have gone to the next town over and got my donut before I would get mine there. Crazy. read more

This is hands down the WORST, I mean WORST Dunkin' Donuts I have ever been to. Unfortunately I live in Millis, so if I want to go to Dunks I need to suck it up and go there or drive to Medway, Norfolk or Medfield. I have given this dunks so many chances and they just continuously disappoint me. They have possibly the slowest drive thru I have ever encountered. If the line has more than 4 cars, expect to wait about 20 minutes. When I order an ice coffee they never put enough ice in it and is nearly melted by the time I get home. There have been other scenarios with food orders, etc, but my biggest complaint is how slow they are - Drive thru and going inside. Wish they could get it together because I know for a fact I am not the only one who feels this way. read more

This dunkin donuts is terrible. They always have someone new training who is slow. They always mess up my families orders and it is very frustrating. The DD's in the other neighboring towns are better. If you are passing through fast do not stop here. I live so I go a lot but it is not always the best experience. read more

In terms of dunkin doughnuts this one is okay, they often need restocking and their employment is pretty mediocre in terms of drive throughs

Everything we ordered came out wrong...due, probably to the girl at the register who either didn't understand or wasn't listening. A definite language barrier. Which is fine, but don't put her on the register. read more

HORRIBLE! I come here at least three times a week and every time my order is screwed up. If I order a coffee i will get a hot chocolate. If I order a bagel I will get an egg sandwich. I recommend that you drive down the road 5 minutes to medway if you want to be happy with your food/ drink. HORRIBLE!! read more