I will never ever understand how you order three things. Coffee. Snack wrap. Three munchkins on the walk up on app. Done this three times. Coffee is there. Snack wrap is there. No munchkins. I wait. And wait. And wait. Finally I have to ask. I get it and leave. Second time same damn thing. Coffee check. Snack wrap check. No munchkins. I wait. I wait. Finally ask the girl as she's putting someone else's order on the shelf. Comes back in five minutes with three munchkins. Next and last time this time store was super busy. The herald. Coffee comes out. Wrap. No munchkins. Big surprise. !! Again. I waited. There was a line. Couldn't ask anyone this time so I just left. It's ridiculous. If you already have the munchkins and donuts made , idk maybe those should be the first thing you put out??? Not coming back to this hell hole. I'd rather go across the street to the gas station at this point read more

bad experience. took too long for my to go order. parking lot is terrible, no room to park. no one plant is planted here. you need to spend some money and get some nice landscaping right now it looks like a dump. we will never return. read more

You accumulate points. Then they take them from you with a month's notice. I lost about 100,000 points

When I walked in no one was at the counter to take my order. I had to wait a couple of minutes. I ordered an iced coffee and a donut. Very simple. The worker that took my order was about to make me a hot coffee and said, oh yeah you wanted an iced coffee and I charged you for a hot coffee. I told her it was fine and I'll have the hot coffee. She told me not to worry about it. I call that great customer service. read more

The people are helpful. I would prefer if the shop were a bit bigger, but I like the area. The bathroom door was locked, and I had to wait to bit for someone to let me in. This sounds stupid, but I like to go to the bathroom and then order. I don't like to have to wait in line to ask to be buzzed in, then go to the bathroom, and then wait on line again to order. It shouldn't be necessary. read more

Dunkin' - the entrance to a dunkin donuts shop - Coffee & Tea Near Me - Ridge, New York

Shout out to the Manager Cheryll and her crew. Great job. Fast, friendly, and good product. Keep it up! read more

Finally a Dunkin Donuts Franchise store that GET's IT. This location has the friendliest staff out of any that I have been to. FAST SERVICE! They move people through without being rude. When you want a donut or a muffin, the person actually MOVES so you can see the selection. Don't have sugar raised donuts? (most dont) hold on a few minutes, we will MAKE SOME FOR YOU! AWESOME ATTITUDE! Also, I visit this location 3 or four times a week. It seems like the staff knows everyone that comes in, mostly by name as well. They always greet me with a Hello, what's up?, how are you? How can i help you? Very casual, friendly and people that care about their business. Please, send some DUNKIN DONUTS corporate people here so they might learn how a good manager that hires good people that CARE can make people return every day. I would drive out of my way to go to this specific DD location. read more

FINALLY! A Dunkin Donuts that is clean, and always gets my order correct. Employees are nice and do a good job with getting orders done quickly and correctly. read more

Nice kids work here, but service is so. Unbelievably. Slow. Esp compared to other Dublin donuts. I hate coming here, so I don't come for a while. Then I think, "maybe they've improved by now." Nope. read more

If I could I would give negative stars. The board of health needs to visit this place. The counter employee was outside smoking when I pulled into the parking lot. As I entered the bldg that same employee came inside did NOT WASH their hands and took my order. Thankfully another employee put my order together. God only knows what else the smoker touched that the public will now be exposed to so GROSS! I will not be back. read more

This is the worst Dunkin Donuts that I've used. I was so happy when I noticed it was being built. I went there a few times and was disappointed every time because they never had a good selection. It always seemed as if I got there at closing. It wasn't closing time, I arrived different days between noon and 2:00pm. I gave them the benefit of the doubt because they were new. Well now they have been opened for a few years and they still suck. They never have a good selection of donuts. I don't believe that this can only be my complaint. I wish someone with business experience would take over. read more

The service is horrible they always forget stuff and they charge you it's happened to me on more than one occasion . They charge me for four croissants and never put it in the bag. Continual service problems make sure to go to a different place. will never return to this one ever again read more

Best Dunkin Donuts I've been to. The staff is friendly & professional, the service is speedy, the food is fresh, & the place is clean.

Donuts are mediocre but harder to believe is that these kids are able to keep their jobs. Talk about "stupid" customers in front of customers! If you go there after 1pm you get pot luck, no variety left. Go somewhere else unless your desperate. read more

The girl at the register was rude and gave me an attitude because I ordered a plain bagel, which they ran out of but like I was supposed to know! Then after I settled for something else, I patiently waited. At this time, the girl behind the register and the other girl preparing my hot food start to complain about how much they hate waiting on customers. They actually had the nerve to whine about how they have to serve customers. That's what your jobs all about if you hate it so much find a new one! Don't complain about customers in front of customers it's rude and you shouldn't be in customer service! read more