The customer service is horrible, it's nonexistent!!! We came in and the workers are just standing there, and a bunch Of people putting their orders on the kiosk. I ask the girl working there that's just standing there can "I have a few donuts?" "You have to order thru the kiosk" was her reply. Dude, you're just standing there, you expect me to touch this kiosk screen, that this lady that has snot coming out of her nose and coughing all over the screen, instead of just taking my order? Is this what Dunkin has come to? They pay employees to stand there and expect us to do their job now? At this point, might as well just leave the counter open and have us pick our own donuts. Sad. I'll never go back into another Dunkin anymore. Wouldn't recommend. read more

Customer service was meh, they don't take cash here for some reason. The kiosk kept opening and was hard to order from. The staff were just not inviting read more

Coffee is always on point, never have an issue and friendliest managers there. Lori and Brooke are the best!!! Everyone is so nice there and they.get to know their regulars. read more

I just want to say that this joint was the best experience I have had in a restaurant a long time. The staff was friendly and helpful. Every time I go in they're always so hard at work. It was truly a visit of all time. read more

Dunkin' - Donut. Worker on the move - Coffee & Tea Near Me - Saint Clair, Pennsylvania

I walked into the Dunkin' Donuts today. I couldn't find the drive thru line around the thirty cars waiting around the building. I just decided to park and walk in. After being ignored for several minutes she finally asked me if I was there to pick up an order and I said no I need to make my order and she said oh you need to place your order on the app or go through the drive-through. I have to stand here, download some app to order my coffee? To order a coffee? Okayyyy.... thanks. First-- why not have a sign that says this so I'm not wasting my time waiting to be served. I'm not from the area. Second--- most people have their vaccine now so using COVID as an excuse to be lazy and not take a simple coffee order while I was already there is inconvenient. Third- I found the drive thru line! Omggg all these cars waiting how ridiculous!!! This coffee better be the bomba! This better keep me running all day! Lord knows I'm still waiting.... So, idk I think the girl could have taken the extra step to get me my coffee with extra cream since I took extra steps to come into the place... alas, no. Still waiting.. read more

Dunkin' - Ridiculous drive thru line around the building! I'm actually in the middle of the line of cars.. - Coffee & Tea Near Me - Saint Clair, Pennsylvania

If I could give no stars I would. We are visiting on a cross country trip and we walked in to get our favorite drinks. First of all you have to order on the kiosk, which wasn't working. Finally got it working and it didn't have any of the items we wanted. 3 employees walked by us and didn't even stop to help. Such horrible customer service. All the other Dunkins were amazing but we will never come back here. You need to retrain your staff read more

We stopped here on our way home from our day trip. This was a very nice Dunkin'. It was large with plenty of tables to sit down at. Very clean & so we're the restrooms. I know they are a dime a dozen but what I really liked about this one was the large selection of donuts, munchkins & muffins. They had multiple Halloween decorated ones & even a white frosted donut with blue jimmies for Penn State. My was dead so I sadly do not have any pictures of the donuts but if we were ever in that town, I would make it a point to stop here :) read more

How do you give 5 stars to Dunkin Donuts? Stop in and find out. This is one of the busiest Dunkin's in the country! Why? I don't exactly know...I can tell you, there are always people in there. A lot of the Dunkins I frequent seem to be mostly take out orders with very little seating, and very few people interested in hanging out at DD. This store has PLENTY of seating, and it's almost always in use...Every time I've been to this Dunkin, and the one in Pottsville, there are people hanging out, drinking coffee, eating donuts having a good time, and...people in the line! It's very busy in here, but plenty of staff to help out! One thing strikes me as odd on this DD and the one in Pottsville...Being from the Philadelphia area, 99% of the Dunkins I frequent are owned and\or operated by minorities whose first language may or may not be English. The 2 Dunkin's I frequent in the Saint Clare and Pottsville area are employed by an almost completely white staff...Took me a few visits to realize what was so different from this Dunkin and my local ones at home, aside from the big dine in crowd... read more

zero customer service with walking in. You can stand there and they won't even acknowledge that you are even there. Then you ask them for some service and they look at you like you have three heads and you should know better that they don't have customer service on the inside. You have to use a tablet to make your order or use the app. Well Dunkin' lost more customers because of the current management. I heard it was bad and this was on point with that. read more

It's newer to the area.It's Clean! Waitpeople are friendly! Product is Dunkin Donut Quality! What else can I say?

What is customer service. If it's bringing a smile to a face, or getting an order correct, or a quick transaction, or quality service and product, then this establishment falls short in every way imaginable. It is very clear that this is not a corporate location. I went through the drive thru. Maybe a 5-7 minute wait. The associates where on point, but the manager failed to meet Dunkin Donut expectations. I drove away from the Dunkin with my egg and cheese bagel sandwich. I opened it up to take a bite, and noticed a fly suspended in my cheese. Now I've worked several kitchen jobs, and in my vast experience I know that these things do occasionally happen. So I went back to Dunkin, which was no slight task, only to to wait 15 minutes to get to the window. The manager then tried to convince me that the fly in my sandwich wasn't really a fly, and that it was a byproduct of frying ham. I didn't even have ham on my sandwich. As a disgruntled customer with a fly ridden sandwich you could have at least apologized. My manager thanks customers for being foward about mistakes so that our team can be more on point. read more

I would give them more than five stars. I order on the go almost everyday and I am greeted with a smile and friendliness every time.

Super clean place. Incredibly friendly staff. This has to be the absolute best Dunkin' Donuts anywhere!!

I can confidently say that Dunkin Donuts coffee is the best coffee on earth...This location has great customer service and prepares each coffee perfectly each time I go threw. read more

I was very unsatisfied when going to the dunkin donuts in saint Clair. Dunkin donuts advertising products online and on TV and then you go to a location and they don't sell it which is disappointing. Then you pay for everything you ordered and the cashier is ready to send you on your way without everything you had ordered. Also not ringing everything up you had ordered to begin with and then making you pay again separately after thinking you paid for everything already. Very unsatisfied with the service and lack of promotional product. read more