God bless this oasis of sustenance. Always swing by when I'm in town. As someone from the north east this place hits.

Elijah made my sugar free drink to order... was so kind and determined to make it just right. read more

Dunkin' - Donuts Near Me - Santa Maria, California

One of the worst experiences I've had at a Dunkin. I ordered my usual drink, which is normally made correctly, but this time it was so bad that neither I nor my girlfriend wanted to drink it. I went back inside and politely explained that the drink wasn't made correctly and asked for a remake. Instead of trying to fix the issue professionally, the employee seemed irritated that I brought it back. The remake was somehow even worse than the original, with little to no ice and a completely off taste. What bothered me most wasn't the mistake it was the attitude. Drinks get made incorrectly sometimes, and most customers understand that. What I don't understand is acting annoyed when a customer respectfully asks for a correction. I left with two undrinkable drinks and feeling like my business wasn't appreciated at all. Based on this experience, Management should take a serious look at both drink quality and customer service read more

The service was very bad! Person was very disrespectful and rude! I had a mobile order for 1 drink. When I got there I was handed 2 drinks. I said I only ordered 1 drink. She said well we got 2 orders so here! Proceeded to push them towards me. I can't do anything about it so, I cannot give you a refund since it was a mobile order! You need to call them it is not my problem! It is also National donut day so they give you a free donut with drink purchase. She refused to give me the donut because I did not put it on the order. There was no way to put a donut on the order without it charging me for it! She proceeded to say I can't just give you a donut because you didn't order it! I did get 1 donut because the cashier gave it to me. Then the other person said I will let you have the first donut but I can't give yoi another for the other drink! Needless to say this will be a call to Coporate Office!!! read more

I stopped by the Dunkin' Donuts here in Santa Maria for the first time a couple weeks ago. I've seen I've driven by it a couple times but is the first I'm stopped in since I want to get donuts. The store itself isn't very big. But there is a drive-through which makes the land that it's on seem like it's a lot bigger. I got a couple of dozen donuts and a couple of the munchkins. Overall, the donuts were fairly standard and what you would expect but the munchkins were always way better tasting imo. There's always fun seasonal flavors but I still think they all roughly taste the same flavorwise. There's a good amount of parking here in this plaza so it's a good place to stop by if you're looking for donuts. Nothing to complain about here, I feel like it's pretty much what you would expect. read more

Went in to try the Sabrina Carpenter espresso drink lol. It was ok. Cup was 80% ice, 20% drink. The drink is oatmeal milk with I think 2 (???) shots of espresso, and brown sugar flavor syrup. $6 for a medium. It was just ok. Nothing special. Mostly milk flavor with a hint of espresso. The ice is satisfyingly crunchy. The apple fritter was $3.29 for a little one. Light, fluffy, nicely thin crispy outside, good taste. Sorry, but bigger, better, fritters for less are available at local donut shops. Service staff were nice. Props to them. I appreciate them. It's an ok quick stop to scratch the itch. read more

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The drive through wait is crazy! 25 minutes per car. Don't come here if you're in a rush.

I bought donut holes and they were just awful and they cost $2.99 for 6. I don't know how they can charge that for an inferior product. I bought 1 dozen at Master's Donuts for $1.89 and they were delicious read more

I purchased two wicked tins with donuts and spent $22. When I went to pick up my order they said that they had run out but they refused to give me a refund and said call the phone number on the receipt. There is no phone number on the receipt and when I googled the phone number it says welcome to Dunkin' Donuts and then hangs up on me. I have submitted two emails and no one has responded. read more

Would give it zero stars if I could, genuinely. Everyone out here working at the pace of a turtle and the wait time is insane. I got two drinks and two donuts and I've been here for thirty minutes. I could've gone through the hiring process, trained, and stepped into the back of this establishment to start working and my drink still wouldn't be ready. Xoxo read more

The food server Elijah was very nice and courteous. Made my order to my specifications. Thank you.

The service here has been consistently pretty bad for a while. I often have to wait a ridiculous amount of time when there's only 2-3 cars in front of me. Today I waited like 20 minutes for someone in front of me to get one item, the person behind them to get nothing, and when I finally got my food they didn't give me my drink until I reminded them I ordered one. If you go here, I really don't recommend the drive thru as they really don't seem to put much effort into drive thru service. All for subpar food and drinks that are arguably the worst out of any of the coffee chains. read more

We stopped here this morning (3/7/25) because we were short on time. Huge mistake I won't make again. As bad as the food was, the experience was worse. The girl working the drive thru apparently had a disgruntled customer prior to us arriving and LOUDLY complained to everyone in the store, telling and retelling her side. She was SO LOUD that my mother who is hard of hearing couldn't even talk to the sweet girl at the register trying to take our order. This went on almost the entire time we waited for our order. Management: she was a bottle blond with long fasle eyelashes. She was distracting, loud, and terribly unprofessional. Made the entire visit unbearable. Get rid of her. There was one girl on register, one on food, and they were both quiet and hard working. The loud one did little to contribute to an efficient workflow on a busy Friday morning. Food: Coffee is thin. Ordered a $6 breakfast combo, and the browns were literally 6 little discs. The sandwich tastes like plastic that was reheated in a microwave. If I ever return, I will stick to donuts. You can get a better breakfast literally anywhere else, even a reheated breakfast sandwich at a gas station. read more

I grew up on Dunkin Donuts as a Brooklyn kid. It was like the "Starbucks" of it's day and strangely enough, this new store's layout is similar to a "modern Starbucks". Sadly, DD [like me] has neither aged well, nor seems to be doing so great on the West Coast [this is the only location within hundreds of miles]. Compared to some of the local non-chain donut shops [especially near Cal-Poly in SLO] or the Bagel shops in AG/Pismo [e.g. Broadway Bagel], DD looks mediocre at best. DD's is most similar to big chain West Coast donut varieties....so mediocre. This DD's do not seem to carry Eclairs, nor any exotic flavors/ shapes. For great local Eclairs, one needs to always go to Arroyo Grande's Village's shop called...Eclair. That is my go to place for an Eclair & a cup of Joe. I dislike most ultra-sweet deserts, but a real custard center, along with a real milk chocolate coating, is more to my liking. Back in the day, in Brooklyn, the DD's had a Diner type of stool counter seating service area which made getting refills or donuts, from a nice person in a white uniform not a problem. This place has an almost sterile atmosphere, which is even more impersonal than even other Fast Food places...but they do have outdoor seating which is nice. It is clear that they do not make the Bagels in house, since I did ask. The toppings are pathetic compared to Broadway Bagel & there is surely no NYer Cream Cheese & Lox version. While they have the essential Bavarian Cream donut here, there are shockingly only about a dozen or so varieties. Nowhere as amazing as the amazing donut shop in SLO on Foothills drive, which is open 24 hours. The worker that I talked too was quite pleasant and they did have outdoor seating. Since it is right near the Supermarket, it may please some. The Supermarket is a far better bet since they not only have a food court, but does fresh juicing [e.g. Carrot, Spinach, Beets, Ginger, etc..] at a fair price. The Supermarket is a Mecca for Hispanic [e.g. Tripe] & even some Asian goodies [e.g. Lychee]. As can be expected, DD's now does more fancy types of Coffee than it used to 1/2 Century ago! read more

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If it wasn't for the friendly staff person who greeted us warmly and took care of us as best she could, this would earn one star. Seriously, folks, what's all the fuss about Dunkin' Donuts? Or have I listened to too many commercials for them on TV? Dear Hubby and I stopped by the location in Santa Maria after getting gas at nearby Costco as we had a long drive ahead of us. I was craving something akin to a donut, and hadn't really tried Dunkin', but found one on Yelp. Not good. Not good at all. The selection was extremely prosaic. They didn't have anything that I would normally order, like a chocolate old fashioned. No maple bars. Pretty much boring, heavy cake donuts with a variety of sprinkles was the order of the day. We each picked something from the limited choices, plus a supposedly fancy mocha blended drink. The latter was served neither cold or hot, but some tepid in-between temperature that tasted like it was full of chemicals and few "natural" ingredients. It was really bad, actually. Ditto, the cake donut I picked with sprinkles I literally threw in the trash when we next stopped the car. It was very heavy textured, and even the chocolate icing was lacking in appealing taste. I am not exaggerating when I say it was one of the worst donuts I've had in my long life. Gas station convenience store donuts are far superior to what Dunkin' was cooking up in Santa Maria. How is that even possible? They may have cured me of ordering donuts for a long while! Well, wait - there's Foster's in T.O., and virtually any Krispy Kreme, and the indy place in T.O. near Trader Joe's. LOL. There are great donuts out in the world! (Just not at this Dunkin'.) read more

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Had to try Dunkin for the first time especially if it has a drive-up. I wasn't sure what to order but the menu gave a good view of what to look for so I started with a sausage egg n cheese bagel and chose the half dozen box. I asked for an old fashioned donut but they didn't have it, so I told myself it would be safe to order on what they have on the menu, so I then asked for a plain donut but they said they didn't have that either, wow, 9am, it must be a popular donut, so I just kept ordering what was on the menu and 4 out of 6 isn't bad. Got to the drive-up and was happily greeted, was given my box and proper send off. Before I left I opened the box and no bagel, so I waited while the associates were talking away till the noticed me then came to the window looked at the monitor and said "oh your waiting for your breakfast meal" I said sure, thinking their gonna make a mistake and give me a full meal, but I got my sole bagel. Well the donuts weren't a wow moment and the bagel didn't look all that great but it didn't taste bad and again no wow moment. I'm given them a 4 star because of the drive-up. read more

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Great service with a smile go a long way. There is nothing better than showing up to a place and coming across people with a good attitude and bright spirit. read more

I'm assuming she's the manager based on the reaction of the other employees, but rudest worst service ever... ended up not ordering anything and walked out! This isn't the 1st time I've tried, but wanted to give them another chance. No wonder it's always empty when I'm shopping in there area and contemplate going in... learned my lesson. read more

I've frequented this Dunkin' Donuts on multiple mornings and around lunch time when I'm in the area and I've always had a pleasant non eventful experience. Maybe I've just gotten lucky but the drive thru line has never been too long and I feel like I get in and out quicker then the Starbucks across the street (and that's not a jab as that Starbucks is pretty quick too). They just seem to be on top of it here and I've never had any issues. The staff here are friendly when I've rolled through, nothing overly memorable but I have no complaints. My order has always been taken correctly and they don't hassle when I've asked to place multiple orders from one car. I don't have access to a lot of Dunkin Donuts in my area to know the quality of the food and drinks but I feel that my coffee has always been fresh and the donuts are pretty average overall. No complaints here and I will continue to frequent this one when I'm in the area. read more

Funkin' Donuts. Drive up , ordered egg bacon cheese sandwich, " Oh we don't have any eggs, we are waiting for driver." WTF? There is a FoodCo right across the street. Ok I order a dozen assorted donuts, big mistake, they gave me all shit donuts that they can't sell, not one had chocolate glaze. Thanks Funkin, for taking advantage of UPDATE: 12-7-19. Decided to use drive thru to get a few donuts. I pull up to menu and start looking for donuts...THERE ARE NO DONUTS ON THE MENU!!! WTF kind of business with that has the word Donuts, doesn't list donuts they have? What's the point of having a drive thru then??? Funkin Donuts! No more! read more

Dunkin' - I ordered a dozen assorted and the give me all shit donuts that they can't sell! Funkin' Donuts - Donuts Near Me - Santa Maria, California

Just ordered a blended cappuccino and it was completely disappointing! What I wanted was something like a Starbucks frappe...What I got was a chunky ice liquidy unblended drink! I'd try them one more time for something else but definitely not a blended drink! Two stars because the guy was really nice and they provided good service! read more

Dunkin' - A "blended" cappuccino.... Not blended, no whip... not good! - Donuts Near Me - Santa Maria, California

Every time I have passed through here, I encountered helpful, friendly service. And of course very tasty doughnuts. Like the custard and lemon filled ones. Oh my. The coffee is really good. Why? For me, it's not just the roast; it's the half-gallon bottle they pour their "Light Cream" from. I asked for Half and Half. They said that they didn't have any! They said that had "Light Cream"!! Light? I asked to see the actual bottle; they acquiesced. The word "Light" is deceiving because it's actually 18% cream. Half and Half is usually only 10% cream so no wonder!!! This location is clean and friendly. I love coming here as a treat. You should try it out too. read more

Pulled in for a coffee at 9:40 on a Wednesday, there's 5 cars in front of me... it's 10:01 & I'm finally next! The drinks are amazing way better than Starbucks. I've come here seven times all different days of the week and different hours and they never have Boston cream donuts read more

It's really hit or miss with this location. Drive thru 1 experience : my coffee was great but they forgot my other drinks. Thank goodness I remembered before I left because I would have been upset having to come back. Drive thru 2 experience : got an extra large coffee and asked if they had heavy cream. Was told no. Ok, can I have 7 cream and 3 sweet and lows. She said no! She said she already put 5 creams and 5 sugars because that's the way it comes... ok... but I don't want sugar lady... I want sweet and low. She was very confused. Drive thru experience 3: ordered an extra large coffee and it was perfect. The inside is always clean and well stocked. I think they are trying but when you have a customer repeatedly get upset over things that could be easily fixed with management paying more attention to the customers happiness, but not... things aren't going well. read more

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Good coffee, great donuts, terrible breakfast sandwiches... they tasted like dish water. Also we got an assorted dozen and they gave us a plain donut... who wants a plain donut? read more

Dunkin' - a hand holding a half eaten sandwich - Donuts Near Me - Santa Maria, California

Got my food and it was cold and had to get them to re heat it. Life's easier if you do things the right way the first time

Santa Maria has its share of donut shops that are non-chain, at least 7 - 8 without counting Starbucks, 7-eleven and supermarkets with bakeries. Dunkin Donuts can be considered average when compared to them. I have visited Dunkin Donuts in Los Angeles, CA; Puerto Rico, USA; and San Antonio, TX. Considering the experience that I have had with the brand, Santa Maria has room for improvement. Clean locale, friendly staff, free WiFi and several spots for indoor and outdoor seating. Two bathrooms available. - update next day Monday morning - Drive thru almost empty at 6:49 am. Fast service inside. Some of the staff seemed unusually stressed but product was stocked and in order. My rating might go up to a 3.5 because of product quality, speed of service and cleanliness of venue.All other points above still remain. read more

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When asking if they had a satisfaction guarantee, I was not only met with a scoff from the employee but a, "Wow. My manager never told me we do, so no." Worst drink and the worst customer service. Don't waste your money, go to Starbucks. read more

The staff and manager are always forgetting something with my order. They forgot my donut and didn't add any syrup in my sister's coffee. I usually order ahead of time on the app and I always have to remind them what I ordered! I've been handed the wrong drink twice on multiple occasions. I really enjoy their coffee but the staff and management need better training when it comes to customer service and time management. read more

The workers seemed like they were lost ?? Didn't ask any questions, read back a completely different order, and just overall weird experience read more

Let me start by saying I love your coffee better then Starbucks and it's so convenient as it is right next door to my house. However, you DO NOT have enough staff working in the mornings and the ones that are there have absolutely no customer service skills and are extremely slow. I use the mobile app alot of the time and when I use it I get there 15-20 min later and it's still not ready. When I do use the drive thru and there's a couple cars only I still am in that line for 15-20 min. I guess that's the difference between Starbucks and Dunkin, they are so energetic and fast and you guys are not. Half of the time they are out of new items like right away and I pay for it on the app and no one tries to make it right with me when I get there. It's a bummer. I just want to say again I love your coffee and food items I just wish the system was better and the customer service. read more

Id rather go to Dunkin, but the poor quality of customer service has me going elsewhere. There is always a long wait time and sometimes it really smells like a bathroom is backed up and i can smell it from the drive thru window. The owner needs to get better training or new employees. Sadly I don't go anymore to Dunkin in broadway. read more

Dunkin' Donuts with no selection of doughnuts, but the incredibly rude staff, selling stale doughnuts.

Save yourself the frustration and avoid this place. I just waited 23 minutes in their drive through, with only 3 cars in front of me. This wouldn't have been the end of the world but my order was a disaster. They didn't toast the sourdough on my sandwich and there were only 2 small pieces of bacon versus the 5 that is advertised. Disgusting! And the top it off they didn't Include the donut I paid for. I would go back for my $ but not worth my time or energy. read more

First visit this morning for breakfast , disappointing. Doughnuts are mediocre , not warm or fresh tasting . Donut fries are discontinued. The iced mocha coffee drink was sickeningly sweet I couldn't drink it and reg coffee we ordered was weak and cost $3 .......the place was empty on Saturday morning that should be a clue that's its not very good ..... read more

Dunkin' - Donut selection - Donuts Near Me - Santa Maria, California

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Please do not waste your money here!!! staff is super rude and needs to have at least some costumer service skills. I don't know why I keep visiting here. My food is always cold. I get their in a rush for the drive through time but that doesn't mean you serve guest cold food?? DO NOT GO HERE!! read more

Fast, friendly service, and great food and drinks. I ordered bacon egg cheese bagel sandwiches, mini donuts, and a hot latte. Everything was good and the staff was polite. Good place to stop when you are in a hurry and want something good to eat. read more

Dunkin' - Mini donuts - Donuts Near Me - Santa Maria, California

Dunkin' is my new coffee spot! Tasty selection to choose from and I have yet to be disappointed. Toasted coconut latté is my favorite so far! read more

The customer service here is awful and it seems corporate does not do anything about it even after I have filled out a customer service survey.The employees seem like they do not want to help you and they don't even greet you and the service is so slow. read more

Terrible Customer Service! After ordering 3 drinks by myself and not being offered a drink carrier, I felt it necessary to politely ask for one. The rolling of the eyes led me to believe, she didn't like her job. Even when she did give me one with sarcastic laughter, I felt she would rather be elsewhere and I put her out. Unfortunately, I love the coffee but the unprofessional & inexperienced employee, will lead me to go elsewhere. read more