The menu looks amazing, you can tell a lot of work went into it but what is up with your employees? They cannot answer any questions and unless you point to exactly what you want, they are confused and looking at each other. That makes me uncomfortable when I'm ordering foodstuffs. You should know exactly what is on your menu, be able to make substitutions, answer questions and most importantly, be able to speak about your items, make recommendations and point out your favorites. Speaking clear English, eye contact, a friendly attitude/smile and confidence in the menu is really important. I highly recommend the owners of this establishment visit a Blenders and notice how their employees are knowledgeable, helpful and know their menu. They can make recommendations and speak on their favorites. You guys have the opportunity to be popular but you need to get all new staff or your business will fail within a year. I'm spelling it out for you why your business is failing and you need to understand it's not the menu. There is a reason why no one is going in there even though the surrounding businesses are very busy. The odd decor needs to go (the blue chairs and table) and the side businesses like selling hats? It looks unprofessional and people won't eat or drink at a place they find it unprofessional. Go visit Blenders and copy everything about them, (except their menu of course) but pay attention to the type of people they hire and how their staff interact with the customers. Look at how they are minimal with decor, but everything is clean and inviting. You want to look like a franchise or corporation. The mismatched furniture looks dirty and adds to the unprofessional environment and it's why you're not busy. There are no other bagel places in town and I would eat here daily if you had different types of smear (green onion) and cleaned the place up. Follow my advice and you'll succeed! If you continue the way you're going, you will be closed before the end of the year. read more