The drive thru girls need more training on their job and customer service. Maybe put someone at the window who can multi task and be quicker and is more friendly. The management needs to spend more time on their staff. read more

Food was fresh and good but get new employees. They don't know what they're doing and stand around cluelessly instead of helping each other and working together. I understand that it just opened and it's been busy but they can't keep it together. Hopefully next time it's better. read more

Not at all pleased . I had tried the store in Santa Barbara and the donuts were just okay. I tried the Santa Maria store twice and I did not enjoy the donuts and coffee either time. I will stay with the Not Chain stores. Local is still better. read more

bad service the drive thru don't even try it unless u want to wait 30 to 40 min then inside they told me they ran out, then i get my donuts that i had to get cuz supposedly they didn't have no chocolate ones then 30 sec latter a big tray pulled out dang these guys stirght up jack asses then to top it of they forget my Apple fritter son of a ...... sorry but you would be mad too read more

I'm not one to really be writing reviews but I've gone in twice now and have left both time disappointed. Here's why: 1) the staff is really slow and clearly lacks training 2) they never seem to have a full selection on hand 3) the donut holes don't even taste like donuts 4) they kick out incoming customers to close their doors by 9pm only to have all those customers just hop in the drive-thru line bottlenecking the line There was a huuuuge line, I'm talking in-n-out on a Friday night huge when I went and they were still turning people away at the door and to the drive-thru and at that rate it would have been quicker to keep the doors open a little longer. On top of it all, as I'm waiting in line now at the drive thru (mind you it's been 15mins now and I just want a donut #firstworldproblems) I look inside to find one of their employees sitting around in the lobby playing with what looks to be their kid. They were more preoccupied with walking around the lobby, checking themselves out in the reflection, and having a little kid clean the lobby, than helping the long ass line in the drive thru. Not to mention when it was FINALLY my turn, my frustration subsided to order because i get it, the poor drive thru girl must be losing her marbles, but then she tells me their out of GLAZED DONUTS?! How???! And how do they not post up a sign at the drive thru?!?!! Or tell me when they turned me away at the door for trying to walk in at 8:53?!?!! Fine, I ordered donut holes. I get home, only to see they DONT EVEN TASTE LIKE DONUTS!!!! I could have gotten literally the same quality if not better at freakin Walmart. Dunkin' Donuts: y'all need to send in the cavalry or this Santa Maria branch will end up shutting down because they can even finish their fiscal year. read more

If there is one thing I know in this world it is that Dunkin Donuts has the best hot chocolate in the world. Seriously, it's that good. It is so creamy and delicious and perfectly balanced and I drive over an hour out of my way to get it. The service is also phenomenal and they don't even bare an eye when I roll up 5 minutes before they close asking for that sweet sweet cocoa. I cannot stress enough that you need to try it. Everyone I have introduced to this deliciousness has enjoyed it, hot chocolate is not just for kids and this proves that. It tastes like happiness and snowy winter nights and a warm hug after a bad day. I really love it and I'm happy that there is a location somewhat close to me so that I can enjoy it. GO TRY THE HOT CHOCOLATE, trust me when I say you won't be disappointed. read more

I gave this place a 4 because my first time there was good. Iced coffee was bomb!! This reminds me of another restaurant that opened up in Santa Maria and there was so much bad reviews. But I went to this restaurant a month later and it improved so much, the food was awesome. So I believe this for Dunkin Donuts. They probably didn't realize they would be so bzzy. I'm grateful we have a Dunkin Donuts and I believe they will improve and things will get better. Let's give them that. Ironing out the kinks.. keep up the good work Dunkin Donuts!! read more

Sucky service, the guy didn't know what he was he doing he didn't even slice my bagel and then proceeded to burn it. Disappointed but not surprised since I'd already heard of bad experiences from this place from friends read more

Been through a handful of times now. First few drive thru experiences were long, but to make up for it I found complimentary hash browns in my bag once. Thank you. I am huge fan of the breakfast sandwiches & the cold brew coffee. Drive thru times have improved and I have discovered a love of the blueberry munchkins. Walk in times vary. And during my last visit, my cold brew was mostly milk and a splash of coffee, but I asked for more coffee & problem fixed. I have noticed how sweet the beverages are so I make sure I specify no sweetener or syrup. I like more coffee than milk. I am sure the opposite of what the staff is accustomed. In the drive thru, my cold brew is perfect! Just the right amount of coffee to milk! read more

What the heck is this abortion that is Dunkin' Donuts? Tried their new location out on a Sunday morning with my daughter and was expecting a plethora of Donuts and only saw 5-6 varieties available????? No line, but it took us 15 minutes to get our food (sausage bagel, daughter got donut fries). The dude who was making the orders out of plastic bins was moving like molasses. How hard can it be to yank some sausage out of those plastic bins and wrap that **** up? There was an older man behind us who ordered a black coffee and donut and it still took them 12 minutes to serve him and boy was he pissed. I remember as a kid going into Dunkin' Donuts and seeing like 40 different varieties of donuts. What the hell happened to this franchise???? read more

Waited for over 25 minutes periodically asking staff about an order that was placed about 10 minutes prior to my arrival for a customer who ordered through a pick up service. I was eventually told that these types of orders are not a priority and that their other customers are. They hadn't even started on the order yet. I had to call the customer, apologize and explain the situation who unfortunately agreed to cancel the order. read more

I show up to the new Dunkin' Donuts, there's 15 people in line with only one register open, I asked Luis why wouldn't they open another register, and they said because that would make them sell out of donuts too fast and they couldn't keep up with making the donuts as fast as they could sell them if they opened a second line, so they see it better fit to lead a stand in line for an hour instead of find a way to make more donuts....Terrible service, leftWithout buying anything read more

Donuts tasted old and stale I ordered the glaze thinking you can't go wrong with an original but they were aweful. I love the Dunkin' Donuts in Santa Barbara but sadly our town Dunkin' Donuts sucks!! read more

I have been there twice in the last week. Once I asked for chocolate crullers and got a raised donut with chocolate frosting and today I asked for chocolate donuts that were in a stick and they gave me raised donuts with chocolate frosting. They need to get employees that understand what donuts are. read more

Uggggh! Never again. Their breakfast food was bland and gross. Would have rather went to another fast food chain for better coffee and food. Doughnuts...their better to look at than eat. read more

Went this morning got there before 7am. Ordered a dozen donuts assortment.. Well usually if you all for an assortment you would get that.. I don't know maybe fresh ones too.. read more

Dunkin' - This is not an assortment! 3 glazed!No blueberry. I'll go inside next time and hopefully this time they will be fresh! - Donuts Near Me - Santa Maria, California

So we went to get a few doughnuts because we have been excited to try them for the first time. We love Krispy Kreme so I thought it would be a similar place. Boy were we wrong, first we waited in line for at least 45min. Then when we finally got our doughnuts they put our 6 frosted doughnuts in a small bag. So when we got home all the frosting was on stuck to each other. And the doughnuts were hard and almost tasted like day olds? Never again will I go there. read more

Dunkin' - Donuts Near Me - Santa Maria, California

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Horrible stale doughnuts very disoriented staff , never have what I want at that time so I've just given up but luckily I found a nice old style doughnut bakery that has amazing doughnut and great deals and sales.... read more

I was so excited that this placed opened in town! I went through drive-thru on a Tuesday afternoon. I ordered 25 blueberry munchkins and 4 other donuts and only 2 of the donuts were what I ordered. I guess it's my fault that I didn't open the box to check. Donuts were dry and I'm not sure if it's because I went around 4pm. Anyways there are local donut shops in town that tastes SOO much better!!! read more

Finally able to enjoy Dunkin Donuts here in Santa Maria!! I couldn't of been happier with my coffee and doughnut. The place was jammed packed due to it just opening with patrons which made the wait a little longer than usual but it was to be expected since it was the grand opening of the store. The staff seemed very friendly. All and all i had a great experience and plan on enjoying going back in the near future. read more

Not the Dunkin Doughnuts you remember, AT ALL. Terribly disappointing quality. Mostly fast food and drinks now, no reason to come back. What a shame. read more

Service was SOOOOOOO SLOWWWWW! There were plenty of employees for efficient service but alas that didn't happen. We waited over 20 minutes for a donut & a couple donut holes. The girl that served us didn't know what we had ordered and I had to tell her several times. Just very disorganized. read more

I go to Dunkin' Donuts whenever I can I love their drinks especially the fall drinks. About a week ago an employee was being rude for no reason handing my drink with attitude like she's annoyed with me for ordering. I felt very unwelcome. I haven't gone there for a week. I recently went this morning and the same girl with the same attitude was there. I told her thank you for my drink and have a good day but she just ignore me and closed the window. I'm upset of receiving this attitude for no reason it basically ruined my morning thanks to her. read more

One star is giving them too much credit. Only one person in front of me and it took 30 minutes for get two drinks I didn't order and two burnt croissants. All I saw was a bunch of employees standing around lost; no one knew were anything was and all they were talking about what schedule they got. I've been going to Dunkin Donuts for more than 20 years and when I told the old lady with a pound of male-up that's not what I ordered she starts to argue with me. Not a good start for a grand opening. I tell her the drinks do not taste right. I wanted two frozen coffees. But instead got blended ice with some milk. They need to know you can't serve coffee without coffee! read more

Worst Customer service. Staff seems confused and I knowledgeable. The workers happens to touch whichever they like while the gloves are on their hands which they use to pick out the donuts is disgustingly unsanitary. Train your staff well and respectable viable to your customers. read more

Yummy donuts &deli is the way to go beats this donkey donuts all day long and the price is super right

Where do I start I understand it's a New place new employees but the service is sub par. The food is horrible for a chain establishment you would think it would be standard no matter which one you went to but not in this caae. I ordered two breakfast sandwiches the bagel they Served it on was hard and didn't taste good at all. You would think being a new place the food and service would be on point But it's not. I don't see me going back any time soon. Yummy Doughnuts is a much better choice in my opinion. read more

the worse! nisa working the drive through window seems bothered. I had said that I would like my receipt and when I asked for it she told me she already threw it away, we just stared at each other until one of her coworkers showed her how to reprint the receipt. When I asked her about the second drink I ordered, she told me I didn't order it so I just reordered it and good thing she wasn't the one who made it and the gentleman who did asked me if I had the right straw since the refresher contained popping bubbles. and to top it off the breakfast sandwiches felt like cardboard and tasted like soap read more

Poor service charge to much RIP off went to buy a dozen ask for cake batter donut and told me it was extra 80 cent per donut eventhough I was already paying almost 12.00 read more

Update: I added another star after the service I got today from Tina and Brittany. My daughter and I stopped by for a hot chocolate and coffee fix before her first day of school. They both went out of their way to make sure our order was exactly what we wanted. The inside was clean and service was prompt. Thanks, gals! I've been wanting to try their coffee for years, so when the grand opening happened I made sure we started our day here. The line was long due to a technical error on one of their kiosks, but the staff made sure they did their best. We received some samples while we waited and it was obvious that this crew knew how to hustle. Donuts were tasty - the birthday cake was so good - and we had their croissant breakfast sandwich deal. One was missing bacon, but it wasn't the end of the world. I did notice that the menu had better deals than what I ordered which was a small iced coffee, yet a better deal was the $1.99 iced coffee. It would have been cool to have the clerk let me know, but I assume we're both just getting used to the menu. I can see this place thrive and be a fun spot with a great staff as the kinks get worked out. My best tip is to add a tip jar somewhere so folks can show you guys a little appreciation. read more

I am so thrilled that we finally have a Dunkin' Donuts in Santa Maria! It's really hard to read the bad reviews that they have received considering that the quality of their food and service has always been phenomenal since they have opened. I think that many of the complaints stem from the fact that they were unbelievably busy the first couple weeks. I personally saw lines of people out of the store, down the sidewalk and cars packed in the drive-thru. It is hard to expect that the service was going to be as Fast as you want or that they would have the perfect selection when you're dealing with that amount of customers. So before you post a bad review or judge the store based off of the number of stars they currently have, go and give them a try first And then make your own decision. read more

I've been to Dunkin Donuts when I lived on the East Coast nothing beats the East Coast Dunkin Donuts. These Donuts are okay I would not be back but I did appreciate what I got when I got my Donuts. read more

People complaining about horrendous service obviously do not know Dunkin' Donuts. Being from the east coast this store is the best thing that damn has happened. As I'm sipping my damn good iced coffee it's tasting like New Jersey all over again. Please do not complain people, go to a Dunkin Donuts on the east coast and complain so they can purposely screw up your order and laugh as their doing it. Give these employees credit, it's not easy starting fresh! Thank you for the great service! read more

OK, I was excited when Dunkin' opened, but I don't drink coffee (unless it's Peet's) and the donuts are stale. I think they are made at a central bakery and shipped, rather than freshly made on site. The selection is also lacking. I do like that they have a drive-thru and are open late, but I won't be back-- I'd rather buy freshly made donuts and support a local small business! read more

I had several donuts here and I think they are very yummy! Their iced coffee is superior

The staff messed up the drink and was very rude to us. They gave us a half full drink and said that it was the correct size. It was clearly not and the guy was going to give it to us anyways. Then he went to get his boss, who was not much more helpful. This Dunkin is horrible read more

Went here for first time yesterday as my go to place was closed....bought a 1/2 dzn asst and it was almost 9.00...Upon tasting when we got home these were not fresh, kinda hard and stale-ish. We ate 2 that night and next morning others were already hard just tossed them out. I will not be coming back here....If you want really good donuts and friendlier service go to YUMMY DONUTS on Battles....they have much larger and super fresh donuts there....stay away from Dunkin use as super last resort if you want. read more

I have been trying to order a "create your own" doughnut kit for my daughters. The closest Dunkin is 2 towns away, I went in and they told me I had to special order the kit 24hrs in advance. When I asked the best way to do that, because I really wanted to surprise my kids with a kit, they told me I could call and preorder. Now when I call they say I have to come in to the shop to preorder because I have to prepay... the kit is less than $10 and I offered to pay over the phone or even pay extra, but the workers were not helpful and incredibly unfriendly. My main complaint is that the kit is being advertised all over the place, and it's a holiday weekend... I am sure that the shop could sell a bunch of kits... take payments over the phone, or if I am not there by the pick up time then sell it to someone else... OR at very least make sure all employees know how things need to be preordered... I was assured that I could call in my order by some and got attitude when I tried that by another employee... why does it need to be this difficult?! read more

Extremely rude staff. Went in to the business, rather than using the drive-thru. Staff member asked me if I was there to order something, while I was standing in line behind two other customers, who weren't done placing their orders yet. Completely judgemental, as if I wasn't allowed to be there. I had previously went before, average service, but that current staff member just cost them a customer. Would have been a regular customer, too. Zero stars, if possible. You can find better coffee and donuts elsewhere, Santa Maria! read more

I tried the new SM shop last night - didn't like the donuts - too dry, bready-cakey. Did like the coffee, though. I'm a teacher. My students advised me to try Michelle's or that donut shop at Alvin&Broadway or basically any shop in the north part of Santa Maria - all apparently make better donuts than Dunkin' Donuts. read more