This location is consistently horrible when it comes to acknowledging customers…read more I come in often to pick up DoorDash orders, and the drinks will just be sitting there untouched while the staff act completely unapproachable. You try to get someone's attention and they purposely avoid eye contact like you're not even there. More than once I've waited nearly 20 minutes, only to find out the drink I needed had been sitting there the entire time -- never bagged, never handed off, nothing. Every other Starbucks I go to greets you, asks who you're picking up for, and the drinks are bagged and ready within a minute. But at this location it's like nobody cares. Even when I'm ordering for myself, it's still an issue. I've had them give my drink to the wrong person, leaving me standing there forever until I finally ask. Then they have to remake it. I've also gotten the wrong drink entirely multiple times. This isn't a one-off bad day -- it's every time, no matter what time of day. Every other Starbucks runs smoothly, but this one is just consistently a frustrating experience.

We just had a great experience here today. We ordered online and were charged for a sandwich but…read morefound out they were out when we got there. Cali was awesome and replaced the order with a grilled cheese abd a croissant with no additional charge. She was so sweet and helpful and genuinely cared about customer satisfaction, what a gem. Give that girl a raise!

10 minute wait seemed short for the high-quality service and wonderful food. Very pleasant staff…read more "people first, coffee second" motto shone through (but the coffee is definitely not 2nd place) I got an iced chocolate raspberry coffee and a gluten-free egg cheese, roasted red pepper, and onion sandwich. Both very tasty & satisfying!

The food is good, service is excellent- the coffee while it tastes good and there are lots of…read moreoptions- the CUPS and LIDS are terrible!! Both of our hot cups don't stay on, leaked and then caused the whole thing to spill. Please get new hot cups!!!!

JAHO Coffee in Salem, Massachusetts, was a mixed experience for me. The café has a warm, inviting…read moreatmosphere, and the staff were lovely. Because I have a serious dairy allergy, I need to be careful when ordering, and the person helping me was patient and thoughtful about making sure my iced pumpkin spice latte was prepared with oat milk and remained completely dairy-free. I truly appreciated that care. Unfortunately, the breakfast selection was disappointing. There were no vegan food options available, which meant I could order a drink but had nothing to eat with it. For a coffee shop in a busy destination like Salem, I would love to see at least one satisfying vegan breakfast choice on the menu. My iced pumpkin spice oat milk latte had a pleasant flavor, but it arrived with barely any ice. An iced latte should be properly chilled and refreshing, especially during a warm morning of walking around Salem, and this one wasn't cold enough. Overall, the kind and accommodating staff were the highlight of my visit. With vegan breakfast offerings and a properly iced drink, this could have been a much stronger experience. For this visit, JAHO Coffee earns three stars from me.

Horrible parking - but this coffee spot is super cute and they have outdoor seating which is always…read morea plus. If you order online, it doesn't reflect what they have in stock accurately sometimes so I was a little disappointed something I ordered was out and ended up subbing it for a pistachios muffin (wasn't a good muffin, the nuts were really bitter). Service was really good, very attentive staff and really accommodating. I had a jalapeño and cheddar bagel with chive cream cheese. The bagel was PERFECTLY crispy, the perfect amount of salt and the jalapeños were pickled. It was one of the best jalapeño cheddar bagels I've ever had. I also ordered two drinks because I couldn't choose. I went with the Black Sugar Matcha Latte and Hokkaido Milk Tea. The Black Sugar Matcha Latte is the bestest. Would definitely come here in the summer again because I love a good outside seating situation.

Best old school around ... pricing as well as selection second to none! Don't forget about their…read morePeabody location open on weekends!

If you can snag their strawberry rhubarb filled raised doughnut grab them…read more Delicious, may only be available in Peabody location.

Bagels and pastries are classic and the service is friendly. Get past the minimalist atmosphere and…read moreconcentrate on the bagels and delicious cream cheese spreads! Cheese danish are awesome too. No frills. Just good stuff.

One of few locations that sell bagels in Gloucester. Bagels are typical airy bread-like bagels so…read moreprevalent now. No egg bagels or other varieties that take a bit more skill. Physical location is clean and well kept. Staff is virtually all Brazilian from what I see. Egg sandwich is one fried egg, but then stored and placed on bagel with the cheese and then microwaved I suspect. Looks like two full strips of bacon. Order came out far too fast to have fried the egg right as I ordered.

It's soooo good I'm from California and went all the way to Salem to try the bagels and brought…read moreback 2 dz shared with so many friends they are so fresh and the service was so fast. The place was clean and well maintained

Nah this ain't it…read more Got a plain bagel with bacon, egg and cheese. Zero flavor. I think the eggs might be fake. Bacon has no flav. Tastes so bland. I hate to say it, but you could get a better bacon, egg and cheese bagel at a gas station

I've gone to Lulu's every time I'm in Salem. The pastries…read more are delicious. For the holidays I make sure to place my orders in early. My guests always comment on how wonderful the desserts are. Bob L.

I don't like to give bad reviews to local businesses, but I have tried Lulu's several times now and…read morethere is no reason those seeking a coffee, sandwich or sweet treat in a highly-touristed block of Salem can't find a better option. Everything I have ever had there is ok at best, and the prices are exorbitant. My experience is hit-or-miss with the service -- there is one woman who works there who is hostile and insulting, very weird. Other times, the counter staff is just inept (friendly is nice, but friendly and inept is not). They do things like pack savory items with bakery goods and more than once I have opened the bag to find a complete mess from an exploded donut or from icing all over the packaging of a sandwich. Speaking of sandwiches, the bread has been burned on my order more than once and the filling is so skimpy you can barely tell its there. I know we're all shocked at rising food costs but charging $11 for a small sandwich with barefy any filling is not fair. Other local shops are not fleecing customers this way. Do not recommend.

I like Starbucks coffee and think the quality is good. It's a good, strong cup of coffee that I…read moredrink black. I recently stopped in the Gloucester location and was a little disappointed because the music was just too loud. I asked the person there to maybe turn it down a little bit, two people in my party complained that it was too loud and they couldn't hear each other, and we were sitting right across from each other. You go to Starbucks with friends to talk, and when you can't even hear them it's frustrating. Okay, I get it. Background music. But it really should just be that - music in the background. Service was friendly, and food was fair.

decor is better now staff is good…read moreparking is good expensive egg with truffle and brie was not as good as the one with red pepper green juice in bottle was too sweet, there is one with less sweet stuff, much better but they do not have it here bathroom is very chemical smelling with allergen cleaner, not good