We went through the drive through and ordered some donuts, but they were out of some of our favorites. We got our order and they had given us some extra treats as a consolation for not having some others. I had mentioned that I really enjoyed their coconut donuts and the lady at the window came back with 3 of them and gave them to me. The staff there are always nice and seem happy to be there. One of the ladies was celebrating her birthday and the whole shift was in on it and had party hats on and looked happy. A few years ago, I came through and in conversation lamented that I had hoped to get a specific kind of donut (my coconut favorite again) and the lady working that day made me some. When I talk Dunkin Donuts in Roanoke/Vinton area - I talk about this one because they are the premier location. I drove by several locations to come to this one. They have my highest possible recommendation. read more

My POV: On 02/13/2026, I received a text from a number, confirmed to be Hailee Bumgarner's, stating, "Stupid Hoe imagine being fired before you even start". I reported this to HR as retaliation. In the meantime, HR informed me that after more than a week of waiting, Hailee still would not provide proof of the alleged termination. I will also be taking out a personal defamation suit against Hailee, since they company confirmed there is no record of my termination, and Hailee brought it upon herself to contact multiple employers to have me terminated based on false information. This second section is more detailed, and provided a little more background about my experiences. Manager Hailee Bumgamer, has demonstrated extremely unprofessional and inappropriate behavior since my time working at the Dunkin Franchise in Vinton. I don't believe her experience as a barista translate to her ability to effectively manage and run a store. Hailee has shown to ignore many questionable behaviors and hygiene concerns within the store. A more serious issue is the unknown "staff", who aren't actually employed at the store, that she invites to work on her behalf when she doesn't want to come in. This is completely dangerous and inappropriate. We don't know who these people are, and they're not scheduled. Another concerning issue is the behavior of her brother, and her willingness to ignore his behavior. On many instances, nearly daily, the brother in question, Jahmar Brown, is given preferential treatment while maintaining the most customer complaints, and demonstrating poor work ethic. Hailee allows Jahmar to show up extendedly late to work, even hours late, without letting the previous shift know. Making them extend the rest of their shift to cover his. He's also allowed to not show up to work without telling anyone, and which Hailee will send one of her strange accomplices to fill in for him. On many occasions, Jahmar has made myself along with other staff members and customers feel extremely uncomfortable due to him pressuring us to answer him and Hailee's strange incest drama. For hours of the shift he will go on, and even become upset, if you mention the fact that he's in an incestuous relationship. Even though he basically forces you to listen and answer his questions. He then reports you to Hailee based on your answer. Hailee will blame you for his shortcomings, despite the entire store being covered in cameras. On one instance, she blamed us getting out late on me. Despite him arriving over 40 minutes late to his shift, unannounced. Additionally, she makes him count the drawers, despite not having a high school diploma, making it significantly harder for him to count basic change. A simple 5-10 task takes him nearly triple the amount of time, even with a calculator. When I brought this up to Hailee, along with my 4 years as a Starbucks manager, during which I handle cash deposits, safe withdrawals/deposits, and handled the registers, she told me I had an "attitude", and was trying to "hold him back". Even though according to her own statements, she claims he's very advance and knows how to perform all operations. I disproved this to her in-person, mentioning the fact that he didn't know we serve hot tea after several months of working at the store. She nor he knew what a common coffee drink known as a "redeye", was, and that was after this drink was specifically requested by a customer. When myself and other employees bring Jahmar's consistently poor behavior up to her, she claims "she'll talk to him", to no avail. He'll abandon his shifts, and or come incredibly late, and still be scheduled more hours than people who have worked there longer than him, and who have better work ethic than him. When I went to reported the most recent behavior to Hailee, she verbatim told me she "didn't want to hear about it!". When I asked for her manager's number , she claimed she wasn't able to give it out, or the number to customer service. Then changed her mind and said she would give me the customer service number, and instead ignored my texts and took me off the schedule for 2 weeks. Hopefully they can explain this to a judge, because a manager sending threatening texts from their own number? Not very bright. :/ read more

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Hires unfunctional addicts! Can't believe they have employees smoking visibly in the lobby, in front of customers. Absolutely rancid. Im not sure if it's common to hire addicts, but a s a health care provider, it's beyond concerning to go in for a cup of coffee, to be greeted by a folded over, barely cognizant "staff". Then there was a tall, fat, white, bald guy that came and took him to the back. I don't think he worked there either. He didn't have a uniform, nor did he know how to cash me out. Couldn't even ring up my order. Just sad. read more

If I could give negative stars I would. I regret it every single time that I come to this place. I always decide to give it another chance bc it's right near my house... I'm done. The service is terrible, I placed a mobile order and still waited 20 mins in line behind ONE car. Unbelievable. The customer service is trash. The drinks never taste the same... 10/10 DON'T RECOMMEND. read more

I went past other locations that were closer to get to this one because of the 5-star rating. This was the worst location that I have ever visited. The service was good but the taste of what I ordered was terrible. I could not drink it. I took it over the the trash can at Kroger and threw it away. I will not return to this location again. Each location may be a little different with what they do, but this is the first time that I could bot drink it. read more

Great location: Great selection! Fresh doughnuts and bagels! Friendly staff! Quick service! Clean store! Clean bathroom!

Usually, this dunkin has very nice employees but our barista was very rude and was not a good listener.