Cancel

    Open app

    Search

    Dunkin'

    2.2 (19 reviews)
    InexpensiveDonuts, Coffee & Tea
    Open 4:00 am - 9:00 pm

    Order Dunkin' Takeout or Delivery

    Dunkin' Photos

    DUNKIN' ATMOSPHERE

    What's the vibe?

    You might also consider

    Recommended Reviews - Dunkin'

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Counter
    Paul P.

    The consistent issues with customer service at this location seems to be coming from the top. Don't get me wrong, most of the staff members are nice enough, but there's clearly a lack of direction and quality of service, even when the shop is practically empty on a quiet day like today. I ran into the manager here for the first time and this person named Shawna seems to have a huge chip on her shoulder. I was shocked at her lack of professionalism, to say the least. To get into specifics, I was waiting awhile for my order and she finally notices me as if she's never seen a person ordering at the counter before. With an edge to her voice, she asks if I ordered or I'm waiting for someone to take it. I plainly said, "Yeah, I'm waiting for someone to take my order," then out of nowhere she snaps and says "Yeah, well I'm asking you if you need someone to take your order or if you're waiting for it to come out." Are you kidding me, who's the customer here? Why not just take my order instead of giving out such a huge attitude, like someone who hides their lack of competence behind unnecessary aggression? But sure, I shake off her giving me a hard time and flatly gave my order instead of making a fuss, as it was Memorial Day and it would be a great disservice for a good citizen to not reflect on a somber day like today with humility and respect. As expected, I never received an apology or a even a customary thank you at the end of our transaction. I don't know if this person was not raised right or simply lacks professional training, but the concept of everyday manners seem to not exist in her vocabulary. For a manager to behave this rudely reflects poorly on this establishment and I cannot recommend this location unless Dunkin's district leadership addresses the abysmal lack of customer service, including those experienced by other reviewers here.

    "Bagel with Cream Cheese"

    Asked for cream cheese on the side. Didn't get it on the side. Even greater, this is what they consider cream cheese.

    Unbelievably lack lustered filled, small hot chocolates...
    Alicen F.

    This is what happens when you ask for 8 hot chocolates that you pay full price for at the Dunkin' Donuts in Watertown.... and I didn't even get whipped cream! Continuously disappointed in that location. Never cease to get something wrong. This time was just a plain old rip off. I give a 1 star because one, unacceptable, two, it is not the first time or the second time or the third time something went wrong here.

     a cup of coffee in a cup holder

    See all

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    I love this location! Justin is so kind, patient, and helpful. You are lucky to have him as an employee!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Hank R.
    420
    433
    11391

    7 years ago

    Helpful 27
    Thanks 0
    Love this 30
    Oh no 0

    7 years ago

    Helpful 5
    Thanks 0
    Love this 4
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of P M.
    7
    46
    20

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Horrible service along with stale donuts. 3 for 3 in messing up my order over past 3 visits. Don't waste your money at this location.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sue S.
    0
    17
    0

    8 years ago

    15 minute wait at Drive thru and got order wrong and gave us a attitude don't waste your time going there

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Dunkin'

    You might also consider

    Verify this business for free

    People searched for Donuts 452 times last month within 10 miles of this business.

    Verify this business

    Echo Craft Kitchen

    Echo Craft Kitchen

    4.4(96 reviews)
    0.8 mi

    From the moment we walked in, everything was en pointe. A Friday afternoon 2pm, not busy which was…read moreperfect for us since we were hungry and didn't have a lot of time to spare. Ordered and food delivered within 10 minutes, granted it was off hours, but we were pleased. My partner & I ordered some things to share. Buffalo wings were exceptional-crispy and a nice spice that had just the right amount of bite. Figgy Piggy with a burger. Insanely tasty. Burger cooked to perfection, fig jam gave it a nice sweetness, the bacon was really crispy, and the sourdough was perfect. Served with house made fries/chips that were a great accompaniment. Meatballs, where do I begin? First, we had to take them to go because we were already too full. 3 large meatballs in a cute cast iron skillet with a generous amount of marinara sauce and melted mozzarella. Served with 3 giant wedges of pizza to sop up that sauce or make a lil sandwich. Delicious, every last morsel. Highly recommend. Not a large menu which is refreshing and what they've chosen to serve is done with care from the kitchen. Cute bar area for cocktails too. Oh and the other great thing.... Kenny our server was a joy AND they have really nice and clean bathrooms.

    The restaurant is in a corner slot with limited parking in the parking lot so keep that in mind if…read moreyou have physical limitations you may need to park on the street further away. The inside is large ! They accept reservations which is great. The restaurant is lit nicely and dining room is clean. In this past visit the waitress did not introduce herself, ask if we need help on the menu or welcome us to the restaurant. I would say the waitress was the only disappointment that night, especially getting our check before asking if we wanted anything else. Moving onto the food- claps for the chef !!! The appetizer of crispy Brussels sprouts was the best choice! Perfectly crisp but not burnt. Hot honey, soft/mild goat cheese, crispy bacon.. you just can't stop eating it. I went with the lemon shrimp pasta and it did not disappoint!! Just enough cream with a hint of lemon that wasn't overpowering. The shrimp were large and succulent. Plus the fresh pasta-ahhh so good I was saying mhmmm every bite!! My friend got the sweet heat pizza on a cauliflower crust. She enjoyed it but criticized that the crust was not evenly crunchy and there was a lot of flop. The spice level was on point though. We both had cheesecakes which were good. Not the best I had but good to finish with a nice dessert. The drinks were worth every penny!! I gave it 4 stars because of the service that night between dirty dishes not being removed from our table, to not being checked upon to finally getting a check without being asked if we want anything else. Had service gone better I would definitely give them 5 stars. The food really is high quality!

    Photos
    Echo Craft Kitchen - Back dining area

    Back dining area

    Echo Craft Kitchen
    Echo Craft Kitchen - Outside

    See all

    Outside

    Hardcore Sweet Bakery - Seating within lounge

    Hardcore Sweet Bakery

    3.9(103 reviews)
    0.7 mi
    $$

    We've been coming here for a few years and love the cupcakes. Many unique flavors and always moist…read moreand delicious. The staff is very friendly and the store is extremely clean. Very fun vibe. The only thing we don't like are the other desserts in the case. There has only been one thing that we have enjoyed, and it was a Mango Toaster Pastry from our first visit. Other than that, we find the brownies, cookies, etc. to be pretty average...sometimes too sweet, sometimes too bland. Cupcakes are their specialty for sure, and we'll keep coming back for those.

    Gluten-free yummy cupcakes are offered alongside their regular cupcakes, cookies, scones and more…read more Cupcakes are soft and fluffy. This spot has sit, stay and snack for awhile vibes. There are different seating options including a back room which houses a beautiful yellow sofa, blue chairs, coffee table, and three arcade games. There is also a large room downstairs to rent out for gatherings such as birthday parties. Such a nice idea! The gluten-free cupcakes were soft, rich and yummy. I wish I had more. There was a really nice guy working the day I came in. He has been working for Hardcore Sweet Bakery for two years. He was very helpful and answered all of my many questions. He's a keeper! The only thing this place is missing is coffee. Then it would be absolutely perfect. Love this place! Snack and stay awhile.

    Photos
    Hardcore Sweet Bakery - Retro video games

    Retro video games

    Hardcore Sweet Bakery - Bakery Front

    Bakery Front

    Hardcore Sweet Bakery - Longe/Arcade Room

    See all

    Longe/Arcade Room

    Dunkin' - donuts - Updated September 2026

    Loading...
    Loading...
    Loading...