Sarah Franklin, the optometrist, dilated me incorrectly twice and went on vacation for 2 weeks. The…read morefirst time, I vocalized that I thought she was doing it wrong and the second time (a few months later), she admitted that she did. She suggested if we could do it like she did a year ago and I agreed. She put in the numbing drops first, but when I leaned back for her to do it again, she refused. I got so confused. She told me that she didn't want to put the drops in the same way she did literally seconds before. While arguing back and forth, it felt like someone was squeezing my eyes back into my eye socket. I went forward and kept repeating that my eyes felt weird, strange and hurt. I later realized that I had a bad reaction to the optic migraine and severe eye strain I had at the time because they messed up my prescription. She stood there, staring at me for 8-10 seconds, then slammed the dilation drops on her desk and said, "I'm just going to send you to a Retina specialist!" She ran out of the room to tell a Retina specialist (who she called her friend who she's known for years) that it was an emergency and I needed a full retinal exam. But she came back into the room to tell me that her friend is going to dilate me and rush me out the door, giving me less than 15 minutes to make a 25 minute trip. The receptionists of the Retina center I went to laughed when I told them that she sent me there for just a dilation and agreed that all I needed was a prescription. So, I went back to figure out what went wrong and when I walked up the building, the optician, Ed, tried to stop me from going into the building. Little did I know, Sarah spread lies about me that I refused her help amongst other lies. When I brought it up to Sarah in the lobby, she slammed her clipboard on the desk and acted like she wanted to fight me. I told her what Ed said and she said, "Oh he doesn't know anything." The lies. And the general manager, Ryan lied, telling me that he was there for both days and he didn't see anything that happened. He even dared me to call his superior about it. Sarah made multiple mistakes and unfortunately I had to pay for it when she turned everyone against me. The saddest thing? She knows that I have mental health issues yet she continued to attack me and MyEyeDr said that I am not owed an apology by anyone there. All of this started because I wanted a new prescription for my severe eye strain and optic migraine. Sarah said I couldn't get one from her, but as soon as I got my new glasses, my eyes felt better within hours. Sarah, you tried to hurt me, keep me in pain and even left on vacation for 2 weeks while I had to sit at home by myself doing nothing because my eyes hurt so much. What did I ever do to you for you to target me like this?

The service at this location is wonderful I purchased a pair of glasses at the prince Frederick…read morelocation and was having problems took them in and they had no idea how to fix them. I went to Dunkirk they looked at my glasses tried to fix they but were unable to they ordered me a brand new pair. They are always friendly when you walk in. I will be returning.

My husband and I have been Weinstein patients for years. The doctors are wonderful and…read moreprofessional. The front desk staff are not friendly or welcoming when you enter the facility. Cynthia in the billing department is very rude and could care less about assisting you with questions regarding your bill or if it is correct. I received an incorrect bill due to Weinstein submitting to the wrong insurance. I called and spoke with Cynthia who very rudely stated it was billed correctly and my balance was correct. She was wrong, my claim was never submitted to my eye care insurance. I left a message for Kimberly, Cynthia's supervisor but never received a return call. We will not return!

The staff and billing are to lazy to process a claim with supplemental insurance. Your laziness…read moreand lack of care have cost you a customer. VSP contacted billing and they didn't want to be bothered. VSP offered to assist them with the claim and they declined. We pay pay for insurance for a reason! Someone needs to look into the employees willingness to work with the customer!

I really debated on giving it 2 stars. However the prices for glasses are better than what I've…read moreseen around the area. Whats not so great is the service.

I had an emergency while out of town with my contacts. What I needed was quite unorthodox, but I…read morewas floored by the kindness of the staff to help me )although they did not have to). I did not have an appointment nor see the doctor; but there is something to be said about a person who will help out of the goodness of their heart. The office was clean and quite nice with added artwork, and the selection of glasses was impressive. I don't usually do Yelp reviews but I really wanted the reviewing world to know what a kind thing the personnel did for me and suggest it for anyone looking for an optometrist in Upper Marlboro. Thanks again to the young lady working the desk today (2/5/16), you were such a blessing and did not make the process difficult.

Excellent service. My second visit in two years and my vision hasn't changed. Dr. Andrew Doyle did…read morea great job of explain the photos and process of the exam. They did manage some repair to my existing glasses. Upon my checkout, I paid my deductible and walked out the door. On my drive home, I realized there was no charge for the repair. A pleasant surprise. They will get recommendations from me!

Dr. Andrew Doyle was simply the best. He taught me things about my eyes I had no idea about. Dr…read more Doyle was friendly, professional and knowledgeable. I would recommend Crofton Family Eye Care to all of my friends.

Very high-tech place and friendly staff. Well qualified doctors and assistants. They are very…read moreprompt and if you do have to wait the waiting area is very comfortable. The Lubrano building is also very nice. Worth trying if you're looking for an eye doctor. Why 5 Stars? I would not trust anyone with my eyes unless they deserved 5 stars!

I called and tried to make an appointment this morning and was put off without consideration due to…read moremy insurance issues. I understand having no openings but was trying to gauge how much an initial visit would cost if I chose to pay out of pocket. The woman speaking to me could not have been more off putting in her responses. I wouldn't make an appointment there on a bet. Being kind is not hard. Being rude takes time.

I've been a patient at Eye Design for three years now, and I wouldn't go anywhere else! From the…read moremoment you call to schedule an appointment to checking in at the front desk, the customer service is top-tier. Chanell is amazing--she always makes me feel seen and valued. Patty and Wendy are consistently so sweet and welcoming. The young lady with the burgundy hair is an absolute sweetheart too! And let's talk about Donato--kind, professional, and hilarious. Mike is truly a gem! He knows exactly what looks good on his patients. Trust me, he'll have you going broke while looking like a million bucks--LOL. Dr. Burns is fantastic. Thanks to him, my eyesight has improved significantly. I meant to post this after my last visit last year but forgot. Today's visit reminded me just how much I appreciate them. Eye Design gets 5+ stars from me!

Great service the staff is always very pleasant and the doctor is the best…read more I am glad I found this place.

Doctor Cohen was very knowledgeable and friendly, and the same goes for his staff. Very helpful at…read moreexplaining benefits and what would be covered. Great experience for my first visit .

Best experience I have ever had. Considering I have lived all over the world and at 35 (having been…read morein glasses since I was 8) I have seen my share of optometrists. Dr. Cohen is clearly very passionate about what he does. He is deeply educated in all matters of the eye and his ability to explain a wide array of questions were done with an eagerness to inform that is rarely seen today. I truly appreciate that he took his time making sure I was could see absolutely perfect. As for the staff, they are equally as impressive and some of the sweetest folks you will get to work with. I am considering corrective eye surgery in the future and look forward to working with Dr. Cohen and his wonderful staff again. It is always nice to go into a new place and feel like you just stepped back into the small home town place you grew up in. Thanks for making me feel at home! :)

When I woke up one morning and found that my left eye was red, painful and light sensitive, I knew…read morethat I urgently needed to see an ophthalmologist. After calling several offices, I was unable to get an emergency appointment. Thankfully, when I called Capital Eye, Dr. Mark Gonzalez recognized that I needed to be seen and was able to schedule an appointment right away. Let me first mention that his staff was extremely nice (which is important since they are the first impression for a doctor) and they seem to work well together as a team. More importantly, I found Dr. Gonzalez to be WONDERFUL. He was very friendly, pleasant and thorough with my examination (even when he chastised me for wearing my lenses overnight). He explained my condition without me having to Google to understand and contacted me the next day to follow up. I really appreciate the care I received and I am happy to entrust my eye care to him. I would recommend Dr. Gonzalez (and his staff) HIGHLY.

Excellent experience. I had PRK at the Bowie location and couldn't be happier!!! I initially went…read morein for LASIK but after their extensive testing found that I was a better candidate for PRK. (Looking back- I am happier it worked out this way- no flap!). The staff and Doctors are extremely personable and friendly and truly made me feel comfortable, which is important in any setting, but especially when your eyes are involved it is a bit of a scary surgery to commit to. I drove all the way from Vienna VA to go to this office and would absolutely say it was worth the drive. I would recommend to anyone who is considering lasik or prk to go here. Everything is very clean, and professional and they explain everything thoroughly and take their time. The office is very busy, but I never felt like I was just another patient. Something else I really liked about the office is that they keep it dark.(not DARK but they don't use a lot of bright fluorescent bulbs) Sounds weird, but after surgery or after having your eyes dilated this was a nice added bonus. A good example of how I felt they went the "extra mile" The fact that they did enough testing to decide that LASIK wasn't the best choice for me was impressive. I have had two doctors tell me that LASIK would be fine, but the testing they did was not nearly as extensive. I am grateful because I probably would have just gotten lasik, even though it isn't the best option for my eyes. Kind of scary to think there are doctors out there that will just do a surgery without paying that much attention. I am glad now that each time I thought I was ready for the surgery I chickened out, so I could finally find this office. Highly, Highly recommended!

Been going for several years and always have a good experience. My Dr. knows how to code so…read moreMedicare picks up some of the cost of the exam which is helful.

Front desk, Spoke to Dominique-rude snappy and condescending, and cut me off, rolling her eyes. It…read morewas like she didn't want to be bothered helping the customer. When trying to ask when my daughter was eligible for her appointment, this was the front desk staff. Brought my child for appointment, the store kept the appointment and did not tell us to come back 2 weeks later when both our benefits would be eligible. After the exam, they told us there was an 100 dollar charge copay. This should have NEVER been a charge. They should have verified benefits completely, and notified before the exam, not after that it would be a charge. Then we would have had the option to do it a later date. I spoke to Kristina assistant manager-also argumentative and condescending, who would not give me a number or contact information to the manager or district manager. And when I described the behavior of her employees at the store and what they looked like, black female in her 20's, she got defensive and upset. It's your job as management to manage your employees that are considering, interrupting and rude. Kristina told me to google the number if I wanted to speak to a manager!!!! I called back to let them know the instructions they gave my daughter for contacts we NOT legible. See the picture. Also, my husband was supposed to be able to order contacts fully covered by insurance the day of the appointment. He said yes he wanted contacts ordered, but they were not!! So now we have ru pay completely out of pocket. This place is fraudulent. Don't use them. The staff is rude, and charges you without verifying your consent or insurance coverage. How can you say people owe you when they were told before the appointment that they were covered??? Don't go here. Dominique and Kristina employees should not be here.