Some nurses are not approachable. HMO Processing is too long. It take almost 2 hrs. Some doctors…read moreare also unprofessional

To whom it may concern,…read more I would like to inform your great officethat it took us 10hrs just to process our billing.11-9pm ,my father was supposed tobe discharged at /om but was released 9pm due to the incompetenct of your staff.We were even charged 3800 for room because of that delayed.none if your staff located your doctor,no managers as per your staff.Even gave us a reason if problem persist inyour department who will be contacted,theanswered 'DEPENDE',iyour staff dont have any idea where the dictors are.seems they dont care.thats the impression they made.What kind of billing dept you have that will take 10hrs to process this making us like begging and waiting to be served.is this how your or lgreat hospital provide services for medical assistance?You are doing public seevece,but your employee seems just there because if monthly salary that shows no concern at al.Hoping you can di simething about this and most importantly.train your staff to be a human.it seems you emplyed an AI,programed to do routined act without compassion.Hoping that you

Not a fan of this place ever since my dad died back during the covid pandemic. He was admitted to…read morethe hospital and some doctor friends of ours from other hospitals immediately told my mom that he should not be given the drug Remdesivir due to it's negative side effects to kidneys (my dad had kidney issues at the time). We especially went through the trouble of procuring a costly alternative drug from overseas for his use and the hospital agreed to use it instead for him(my mom was really adamant about it). But he still eventually passed. When we reviewed the drugs he was given when we were settling the bill, we noticed that they went behind our backs and gave him Remdesivir anyway. And with multiple doses per day too. In the end, his main cause of death was from septic shock due to kidney failure.

Back in 2013, I went to Palawan on a business trip and didn't bother putting on insect repellent…read morethe whole time. I paid for this by contracting a new and more virulent strain of dengue and bringing it to Manila, where I got sucked by another mosquito, which then bit my sister. So both of us ended up with dengue in Metropolitan Hospital, trying our best not to bleed out of our eyes and die. My sister only had second-degree dengue so she got off easy. I, on the other hand, was so close to dying I got sad looks from the nursing staff. My platelet count dropped to 4 -- context: normal number is 300. I wasn't allowed to brush my teeth because if my gums bleed, the bleeding won't stop and I'll die. The best part of that experience was that the whole hospital rallied to save me. The doctors were there for me, the nurses kept sneaking me Jell-O, and some of the staff even donated blood so I wouldn't have to pay for the blood bank. In the end, I survived, and it was thanks to the wonderful people in this hospital.

I'm the type of person who rarely gets sick, but when I do I'm total baby - complete with crying…read moreand delirious dreams. My brother would immediately (and while panicking) send me to the emergency room and our first choice would always be UST Hospital. PROS: I had this nasty viral infection a year ago. It had all the symptoms of dengue, except that my platelet count wasn't as low as it's supposed to be when someone has dengue, so it's technically not and it's just a viral infection. That's what the doctors at UST Hospital's Emergency Room diagnosed me with and they made me stay in the ward overnight. They couldn't give me anything though, since there are no antibiotics for viruses. So I had to ride it out while they'd occasionally inject pain meds and hydrating stuff in my IV drip. They actually diagnosed me quickly and cared for me properly, that by the next day, my signs were looking better and I was discharged. CONS: It's probably an expensive private hospital, since you have to pay for everything, even the syringe or the basin you puke on. Thankfully, I have health insurance, so it covered most of the cost; I don't know if it's just a preconceived notion knowing that they *might* still be students or interns, but I found that when they inject me with a syringe, it's more painful and they take more than one try to get to the vein. TL;DR: UST Hospital is a decent private health provider that has really good service and modern facilities.

Could definitely use major upgrading and renovation, like many other public hospitals in the…read morecountry. Doctors and nurses though, are fairly good; they have to be, given the large of number of patients they need to attend to per shift. I had a chance to visit someone who was admitted to the charity ward and it was not an enjoyable experience. I really hope that the hospital could somehow get more funding, or at least a sponsor for more fans and better lighting. You do have to respect the fact that this medical institution takes in patients who could otherwise not afford medical care. The area around the hospital is not safe, especially during the hours where they aren't many people about. There has been repeated muggings and snatching of cellphones within the immediate vicinity, including areas of the hospital that are easily accessible to the public such as the emergency room or the parking lot.