Been going there for a couple years, my 1 yro German shepherd was sick, wasn't eating or drinking. We called Durbins ( mind you we have had 3 or 4 good experiences with appointments) and they told us he needed wormed and instructed us to come get it...they didn't say bring him in, just a phone conversation. We told them he had lost some weight, was vomiting, and had bad diarrhea. same phone call we asked to bring him in the next day as they said they were to busy to see him that day and wanted to wait another day. Seems to me by the conversation if he wasn't better the next day they would look at him. That night was horrible, I won't go into details but it was messy and scary. So we got up early and was going to be there as soon as they opened at 8am. We called about 5 minutes out to let them know we was on our way and it was an emergency! with a big huff, we were told "You should have called first"...they tell us not to bring him inside because they didn't want the animals to get sick, they didn't know if he was sick or injured. We pull in and my wife goes in while I stay with the pup and she comes out with tears in her eyes and says they won't see us. They are to busy and we would have to wait 7 hrs to be seen. She asked for other vet recommendations because obviously it's urgent. They say they don't really know any ( BULLSH$T)...so I walk in and ask the same question, what ya know she writes down 3 vet clinics...we travel an hour away to my wifes old vet and they immediately see something wrong. Take x rays and his spleen is enlarged and he has a blood clot on it AND his intestines are pushed up into his ribcage because of the spleen. As of now he is on meds hoping this will fix him so he doesn't have to have surgery. If the clot would've busted, he'd be dead. Durbins wouldn't spend 2 minutes to walk outside to see him, he lost 25 lbs in those days we waited on so called professionals. I posted my experience on facebook and instantly had 6 people comment about how bad Durbins is and 1 had almost the exact same situation. I thought vets were supposed to care for sick animals, thought that was the entire reason for going into the profession. Got to work and heard 3 more horror stories about Durbins. My wife called today and demanded our other dogs records be sent to the other clinic and told them they lost our business and that their neglect almost killed our pup. Not only that but she explained what was wrong with him and it was an emergency and they should be ashamed to not only treat a defenseless animal that way but also 2 people who trusted their expertise and guidance. Just shameful! I will be reporting them to the state vet board and will leave reviews on every page I can to hopefully prevent their neglect from happening to anyone else, especially to a defenseless animal. read more