Just called to make an appointment for our dog. I explained that my dad had taken him for his first…read morevisit, but they said there was no record of our dog with my dad's last name. So, I gave them my husband's name. He's been taking him for years, but they said that account was inactive (we were there 6 months ago). After several attempts to make his appointment (as we have a couple times a year for a few years), I got the feeling they didn't want us as clients anymore. I called another vet, and they said they could see him right away, and they would call W&H to get his records. My husband took him to the new vet, but they said they couldn't see him bc W&H just told them he was registered under my dad's name, and needed to call my parents to make sure my husband hadn't stolen him. After 30 years, we're changing vets.

Took my rottweiler puppy in for his vaccines and was given a month free heart worm and flea…read moreprevention. Friendly staff. No snide comments about my breed of choice. Decent prices and clean.

The absolute best place for your pet. Extraordinary Compassion paired with the best technology…read moremakes for the best possible treatment for your pet. Dr. Nanci has been my vet for 12 years and I wouldn't take my babies anywhere else.

We absolutely love Dr. Nancy. She treats our animals with respect and I feel she truest honestly…read morecares about them. She called to check up on them if there are issues and she will work with you to solve any problems. I wouldn't trust my fur babies in anyone else's hands. The new facility is large, clean, and easy to get to.

They are all excellent. They saved our cat's life when our neighbor cut her tail off. Love all the…read moregirls that work there.

Took our 13 yo dog here for a 2nd opinion and everyone was absolutely amazing! Not only did they…read moreexam my dog with a large abscess but treated her right there (which a previous vet refused) and we now have the heaviest weight off of our shoulders knowing our girl has been properly cared for and we now have a vet we can trust that doesn't only do extensive and invasive testing for a larger paycheck. I understand why they are so busy! We are so grateful!

Amazing staff!! Clean, friendly and caring facility. Offer all of your veterinary needs.read more

Hadn't been to Brix (Shelby) for a while, because they are farther away from my house. Took my dog…read morePenny in because the veterinarians weren't in on Thursday at my usual vet & she was getting worse. Dr. Marrow diagnosed her and we setup a plan of action. The diagnosis was correct and Marrow did the surgery. Penny is recovering well. The staff was friendly and helpful. Highly recommend Shelby Veterinary.

This was in 2021. I…read moregot my bunny spayed and they sent her home with NO pain meds and a cone on her (rabbits shouldn't have a cone on them since they aren't nipping at stitches and if they ever are-- putting them in a onesie prevents it) She was in misery refused to move or drink and was grinding her teeth in pain. I took off the cone asap and it took me hours to get her to even drink lil drips. (Rabbits can go into GI Stasis if they stop eating for 6-8 hrs this can be fatal if not noticed). I feel so guilty since it's common sense to give an animal (or human) painkillers after. i didn't connect the pieces until after the first night. When I called the lady refused to even ask the doctor to prescribe pain meds to a post-op bunny. I wish I took her to a different vet. Never went back since. If you can afford the drive (Taylorville) I suggest Countryside Animal Hospital.

Took all our pets there for years. They made us feel like family until they forgot to charge us $23…read morefor a stool sample. My wife is struggling with dialysis and according to them missed calls about the bill. Paid after receiving bill in mail. Know they want $50 before they will make an appointment. No talking about it, you can take your business somewhere else. Somehow they don't feel like family anymore. We're taking their advice and taking our pets elsewhere from here on out. They call it a business decision. I call it an insult after all the business we had given them. Bye-bye Albin. Have fun with your business decision. Found there are better vets in the area for less money who actually want our business.

As far as I'm concerned, the best veterinarian in the city of Shelbyville. There may not be a…read morefancy vet clinic or a huge staff, but Dr. Spesard runs a CARING practice. He's not in it for the money and will treat your pet like a family member, not just a dollar sign. I wouldn't trust my pets with anyone else around!!

Waited 3 hours. Not one person came to even take vitals on dog to see if she was critical or not…read more Did come and check vitals on others that arrived after us. Said others were more critical, which would be understandable to treat first if so, but how do you know if you didn't even take vitals on our dog? Receptionist did make sure to run out to gripe at us for letting her out of kennel for a few minutes after waiting room empty. Understand dogs need to be kenneled or leashed, but others weren't while we were there and not one word. Absolutely ridiculous that they didn't even check her vitals but did of others to determine who was more critical. Again, how do you know if you didn't even take her vitals or look at her to see other than to gripe at us? Felt like whole attitude was based around them being upset about her being let out for about two minutes. You'd think they'd care more about the animals than copping attitudes. Funny how you see negative reviews - lots of them - on every site but their own.

I took my dog in at midnight because he was vomiting a lot. I got checked in and 3 hours later no…read moreone had been in. I walk into the hall and yelled, anyone here? Nothing. I looked in the exam rooms, no one.I picked my stuff up and left. They left me there with no one around. Not a soul no patients no staff .

Love the staff! Super helpful and caring! Calms you when you're nervous. My two dogs and cat come…read morehere

I have an issue with my dog. He had a small growth on his hind left leg kinda on the inside. It is…read morebleeding and he is in pain, not really eating or drinking. I have tried wrapping it but the wrap won't stay on, we have tried everything we can to help him but he is getting worse... I have tried to call emergency vets at Clyde's Animal Clinic but because we don't have money right now, they do not care about your animal unless you have money! my dog is bleeding to death, won't eat or drink, in pain, panting like crazy and they won't do ANYTHING to help him!! We have tried everything we can at home but needs to be seen by a vet but they won't see him because we don't have the money to "pay for services" right now. I offered to give them our debit card information and they could charge it on Friday the 31st but they still won't do anything to help our dog. I realize they need money to pay for supplies and such but the care of the animal SHOULD BE more important! I DO NOT RECOMMEND THEM AT ALL! THEY JUST BLOCKED ME BECAUSE I GAVE THEM A BAD REVIEW! THEY DONT WANT PEOPLE KNOWING THEY DONT TRULY CARE ABOUT YOUR ANIMALS!