Just to share an update a couple of years later. We did end up having to make a tough decision for…read moreour pup and the staff here continued to be so kind. They walked us through all of the steps, answered all of our questions and they really seemed to care. Around a month after we received a sympathy card in the mail that was signed by all of the staff with prints of my dogs nose and paws - which absolutely destroyed me. It was so thoughtful and we're happy to keep calling Ark our family vet for all of our other pets needs.

We paid this vet a couple of thousand for vet care. When we show up during business hours with our…read moredying 7lb dog they turn us away at the door because we don't have an appointment.

Doc Buller is the best! The staff is always friendly and helpful. They offer options to help make…read moremeds, etc. more affordable. They treated my dog with care and kindness. I have gone here for years and never had a bad experience. Definitely recommend!

I have never been so disgusted with a service before in my entire life…read more My husband and I visited the facility on January 6th and had an appointment for 4:40. We showed up at our appointment and it was the worst experience of my entire life. The staff in general was okay. I do not blame the receptionist and I thought the first tech was polite. After that, everything went downhill. We contacted Bethalto Animal Clinic simply to get our yearly exam and get my Dog's vaccines up to date, was we recently moved from Jacksonville, Florida to the Bethalto area. First off, the services were anything but affordable. It was over $200 for a simple exam and 2 vaccines, one of which was an oral vaccine. When I had originally scheduled the appointment, I ensured to ask if I would be allowed to be with my dog during the exam and throughout the process, as he doesn't know people at Bethalto Animal Clinic yet and neither do I. I was told yes and that the only things I would not be present for, was blood draws and if he ever needed x-rays. When we went to the back room with our dog, the tech was kind and was asking us of our concerns. Not once did she try to get to know Wilbur (our dog) and not once did she try to get him comfortable. We brought his treats with us to help him adjust a little easier and they were not used. Once she was done talking to us, she informed us that she would need to do a blood draw for one of the annual tests and we said okay. She took him back. When I tell you my dog screamed, I mean he absolutely screamed. Not once have we EVER heard him scream like that. We have been to multiple vets, and never has he been nervous or scared like he was there. They come back 20 minutes later only to tell us that everything was done. The Vet brought him in (who I have never met) and did not tell us how the exam was, discuss any issues we had, address a single concern, absolutely nothing. We paid over $200 to listen to my dog scream and I cannot tell you how disgusted I am, not only with myself for bringing him there, but for this clinic to treat my dog the way they did. We weren't even introduced to the Vet or anything. I felt talked down to when trying to discuss a potential food allergy (diagnosed by my precious 5 star vet) and it was the saddest experience of my life. I cannot describe to you the feelings I have. I will not bring a single living being to this facility ever again, and I will continue to inform everyone in my circle about the horrific treatment of my dog. This facility should be disgusted with themselves. My dog is a member of my family. For you to treat him like a number is unacceptable.

I took my male cat to get fixed and they gave him to much medicine and he died within a week . They…read moresaid he had a reaction to the drugs my personal opinion I think he let his assistant that isn't a veterinarian is responsible along with the vet . Ill never take my pet this place again.

They are not accepting new pet patients ... not sure how that's possible for a vet?? The other…read morereviews are also right in saying the staff is not friendly about it on the phone either

The experience with euthanasia here was horrible. I have a large dog they considered aggressive, so…read morethey wouldn't let me remove his muzzle after the sedation shot. He was clawing at the muzzle and his expression looked panicky. It was the worst few minutes of his life and at the last minute I removed the muzzle no matter what they said. I don't think he was aware it was removed and I'm sorry I didn't do it sooner. I will never get that out of my head. They were wrong about him being aggressive, he only growled because they were giving the injection, like any other dog would do in that situation. I will never take another pet member there again.

I love Dr. Probst office they get me in as quick as possible they're always so helpful the office…read moreis always so clean very very reasonably priced services

Did not diagnose properly nor took the correct steps to provide the best care. Will never be taking…read moreanimal there

We bring our Great Dane pupper here and are always satisfied with the service, plus they are being…read moresafe during this pandemic still, enforcing masks and having you stay in your car unless absolutely necessary. Moose is happy with Dr Pope :)

My pup has been going to this place since he was just about 4 months old Everything seemed good…read moreuntil about 6 months ago the 1st episode I had. Is he had contracted kennel cough? From. There? He was treated and of course had his shot but that doesn't prevent Your pet from getting it only not so bad Then there was an incident when I picked up my pop and he came Running to me shaking scared and peeing all over I asked what had happened to him And if he had Been locked Up all day I was assured That he wasn't but he Was trembling He was very scared of something and was again peeing everywhere I know my pet and I know that that was not his usual behavior something happened and I don't know what. Then About a week ago I took him again and within a couple days noticed his cough Sure enough I took him to the vet and he had kennel cough again. The vet had advised me that this is very highly contagious and that they could bleach everything but unless they closed their facility down for 2 weeks they. Were not going to clean this out as it is airborne of course they have not done that and I am very sure that this is going to continue to pass. Around to everyone's pets. Not to mention after a year and a 1/2 of going there never once had they asked me until just a few months ago for his shot record so they're. Not keeping up with insuring that these pets that are going there for day care have had their kennel immunization. The staff girls are friendly So it's unfortunate that it's not Is kept up to date with The immunizations. For the animals that are being brought in and it's a shame that they are not closing down to take care of this problem rather just let it keep. Being passed from animal to animal I have the vet records from both dates to back up

They graciously accommodated up for an off-hours, Sunday-night pick up. Our dog was happy. They…read moreseemed to truly care for the dogs that were there.

We were chosen by the cat distribution system right before that huge blizzard came through. We…read morecalled every pound within a two hour radius and no one had any room for a cat so we had no choice, but to keep her! Which, of course led to finding a Vet. We drive right by this office every day and so of course I said there's a vet right down the street so location is a huge plus. I called just needing some questions answered and everyone was so friendly and so accommodating they got us right in. They were very understanding about not wanting to spend a huge amount on surgeries. They were really flexible with our concerns and helping to figure out the best treatment for our new cat.

5 stars!!! This place is amazing!! From the moment you walk in, you feel welcomed. The technicians…read moretake their time with you and your pets to know what your exact need is, it shows they really care! The only clinic I will take my pets to be seen.

I went here a few years ago during COVID and I'm still upset by my visit so I decided to leave a…read morereview after browsing other vets in this area. I had two dogs getting vaccines and blood work. They opted to add a urine/fecal sample charge when I did not request this. They proceeded to say I would have to gather the samples myself. Fine, I can do that. The vet suggested multiple surgeries on my female black lab that was 13 years old. A tooth removal, cyst removal, and another procedure that I can't recall, totaling $1700. She did the same thing for my other dog, totaling $1500 which included a teeth cleaning and spay. When I left, they gave me the total for my two dogs wellness appointment that didn't last longer than 45 minutes, and it was almost $800. INSANE. I took my black lab to Ark Animal Hospital a few months later and showed her the printed sheet of suggestions the vet provided and she was horrified. She said it was borderline cruel to suggest those surgeries for a senior dog who is otherwise in good health. I will never return to this location and suggest everyone to get a second opinion before getting any surgeries from this location. Also, they are INCREDIBLY overpriced.

The staff was very kind and professional. My Aussie does not like the vet office one bit but they…read morewere very patient with him. I am very greatful for their kindness and patience. I have taken my kittie there too. They are always on time and their prices are more than fair plus they do not over medicate. If they say your furbaby needs it be assured they are telling you the truth. One of the best animal clinics I have ever been too! Thanks again ladies

You will never convince me that there is a better veterinarian or for that matter a better person…read morethan Dr. Chip. She consistently goes above and beyond in her care for animals. The care she has shown to my dogs to me & my friends' pets never ceases to amaze me. My dogs are both healthy & happy due in large part to the care & support that they receive from Dr. Chip. In fact, everyone that works in this office is wonderful from both doctors to all of the staff. You can tell they truly care and it's such a comfort, especially when you're dealing with something that's difficult. Hats off & my utmost respect for this practice & everyone who works there!! Thank you, thank you, thank you!! You are sooo appreciated!!

Dr Chip is the Best Vet ever!! The staff is so kind and caring - so much love in this office.read more

Always caring, and professional. Thorough exams with…read morereasonable pricing. They provide every service my dogs have ever needed to remain healthy and happy throughout every life stage, from puppy to senior, to gentle, empathetic euthanasia. I have complete peace of mind that my dogs are receiving the best care possible. Very thankful for the knowledgeable, caring, sympathetic veterinarians, and staff at Millis Animal Hospital who have cared for my dogs since 2012. They always take the time to patiently answer all of my questions, and keep me up to date on reminders for all needed vaccinations and checkups.

Had to put one of my boys down today, brought Angus in to see Dr. Savage and she was very caring,…read moreeven though this was not an optimal visit for anyone involved. She cared for my boy and was so sweet, thank you Dr. Savage for making this a little less hard....