We have had the WORST experience with this place. The customer service is horrendous! Called on a…read moreMonday and was told that someone "might" be out that afternoon but they didn't know for sure. The guy comes out that afternoon and says that they have to order a part and it will be in by Thursday. Great. Talked to him about my conversation earlier with the receptionist about making payments and he says "yea it's not too much so i'm sure we can work with you on it". Thursday afternoon rolls around and we have not heard anything from them. So I call the office and the lady that answers the phone says that they had to order the part from somewhere else and that it won't be in until Friday. I tell her that someone should have called to tell us that (because it's like 100 degrees outside) and she says "yea I should have called and told you but I forgot. It should be in between 11-12 and someone will be out tomorrow afternoon to put it on". So Friday comes and still by noon, no call. I call the office and the receptionist is BEYOND hateful and rude. I say "we had an appointment for someone to come out and fix our unit" and before I could tell her anything else she says "we don't make appointments" in a very hateful tone. So i talk to the parts lady who proceeds to say that they don't know where the part is... .and don't do a whole lot to find out why it has been stuck in Memphis for 2 days. So then I'm told it MIGHT be Monday, they don't know for sure. Mind you, it is one of the hottest weekends ever, and they "can't do anything". When i talk to the OWNER his question of "well did someone promise they would be out there to do it" says all i need to know about this company. YOUR WORD SHOULD BE YOUR PROMISE. And YES, 2 of their employees told me they would be out to fix it THURSDAY AND THEN FRIDAY! So Monday morning i get a call from Aaron, the service manager. He says he has a temporary part he can put on the unit to at least get it working so we have air (why could they not do this FRIDAY?!) Great. He gets it put on, air is working great. Today he calls and says the part is in (it only took 2 days instead of 3 like they said). He puts it on and tells my husband the total. My husband tells him that we had talked with the office and they were going to let us make payments on it. Aaron tries to intimidate my husband and says "no you're paying the whole thing today, we don't take payments". Once I was on the phone and told him the same thing, he called the office and they told him that they were going to let us make payments on it. We gave him half of the cost, he never said thank you, have a nice day, or nothing. Basically, not professional, they don't keep their word, you have to "promise" to do the service, and they're hateful. We will NEVER use them again. After talking with the owner today, he did not seem too concerned about his employee's behavior and blamed it all on FED EX for losing the part.

The absolute worst service. Arranged for them to meet at 9 am to replace a unit. Because we had a 2…read morehour drive to meet them it was important to be on time. Not only were they 3 hours late with no explanation, they were rude to boot. When you are going to spend thousands you'd think they would care more about the customer. Avoid at all costs!

Take insurance claims or at least be informative of your lack of service in the beginning of…read moreconversations

This company shows genuine interest in their customers. When I first called them, they were fast…read morewith solid answers, they were interested in me as their customer and they were very prompt getting out to my home to go over every detail of my install, and explain what equipment was best. If you have not had a new HVAC system installed in your home, you won't believe how expensive the system can be, it's mind boggling, literally. I received pricing up to $18,000.00 for a simple 3 ton HVAC system. These folks are total professionals and I don't hesitate to let everyone know, without knowing what other HVAC people quoted me, they were not only competitive, they beat every other HVAC contractor hands down, not by hundreds, but thousands of dollars, so let me save you lots and lots of leg work and hours of telephone calls, Southern AIR Solutions has the correct Rheem system for you and you WILL NOT be taken advantage of, as so many in Bowling Green were willing to do, as evidenced by their system pricing. Bob H

Great service, equipment, and work. If you want good honest work done call them! They have 24 hr…read moreservice and are very reliable and reasonable on prices.

I called for a yearly service. Which consisted of the guy going under the house and then spraying…read moreof the condenser housing with my garden hose. Took TEN minutes in all and really did not do anything. The amount of the 10 minutes was a $75 dollar service call. When I set up the appointment I asked for duct cleaning and an AC service. I got neither! Stay away from these guys!!!!!

Scheduled an appointment online with this Lee Company to get help with my heating system…read more Appointment was scheduled between 8-10am. Called at 9am to verify tech is coming. Was told absolutely. It's 1:05pm and still no tech. Called and now being told it's been rescheduled for two days out. No phone, no text. Just 5 hours of wasted time. I'd get any other company besides this one. You'll be wasting your time with Lee Company.

The Lee Company has a great deal of makeup work to do to retrieve their reputation with me. After…read moreputting my faith in them, becoming a subscriber and using them for plumbing help, I have had the following experience: I had a shower that was not draining and we called the Lee Company to come and check it. The initial two technicians who came were very nice, very honest and gave us a fair price for the repair. All that remained was for a person to come and complete the tile work. We were promised and set up an appointment days in advance to have the technician come at 8 AM. I received a call about 10 AM saying they had had a problem with the truck and had to take it back for repair. Understandable. However, at 1 PM still no one had come and no one had called. When my wife called to check, someone said that they had come to the gate of our gated community and did not receive any notice so they went away. They did not try to call me, the gate automatically caused my phone. Being in the hospital, I had nothing to do but answer a phone.. They did not try to call my wife. I am in the hospital having to deal with this stress. I had canceled my subscription with Lee Company once before, due to a concern over high pricing of parts that could be found at 1/3 the price.. This company, and these technicians knew of the predicament my wife and I were in. They did little to make things right. Consequently, the technician is now supposed to come the next day. Never mind that my wife had rearranged her life so that she could come tend to me at the hospital but other things as well so that she could be present when they arrived. This is typical of a fly-by-night company not someone with the reputation that Lee Company supposedly enjoys. Even if you reconfirm appointments, sometimes they don't come and they don't call.

Our one A/C units went out and they where very quick to respond and fixed the problem. The repair…read moreman even said the part was under warranty and the only fee was the labor. Very reasonable price. Will use them again if needed.

Requested maintenance inspection/cleaning of our AC/Heating units. Josh and Tim arrived on time…read moreand started right up! They were Fast - Efficient and really nice guys! Did more than I expected and discussed an area that would need attention in the future...no pressure. We will now have them out yearly...at this price it's crazy not to plan ahead. A quality job. Thank you very much jc

Highly recommend! Super polite! Fast & efficient! Fast response! They know what they are doing!…read moreAlso affordable!